Quality Assurance and Enhancement
The work of the team
Our Quality Assurance and Enhancement team is responsible for the development and implementation of our quality assurance processes and procedures, and provides support to academic and support staff, our student body, and staff and students at our collaborative partners.
Our work includes the development and implementation of quality assurance processes for:
- programme approval and modification;
- annual monitoring and periodic review;
- the external examiner system;
- institutional approval and ongoing due diligence for our collaborative partners;
- approval and review of programmes with our collaborative partners;
- aspects of student feedback mechanisms, such as Module Evaluation and the Your Voice Counts programme survey;
- working with our Student Union to train student representatives.
The Quality Assurance and Enhancement (QAE) team is based at the Docklands Campus DL.4.03
Jane Hoar - Head of Quality Assurance and Enhancement
Roles: Lead on QAE policy and practice across UEL; institutional contact with external bodies such as QAA and Ipsos Mori; Institutional lead for NSS; Institutional lead for APR process; Institutional lead for external review processes; staff development in quality matters; advice and guidance on quality systems; Chair of Validation and Review Sub-Committee.
Roles: Works with Schools, staff and UELSU officers to maximise student representation on university and programme committees. Delivers staff development activities regarding student feedback and quality systems. Manages UEL’s module based processes for student feedback. Manages the quality-based aspects of UEL’s engagement with external surveys, such as NSS and PTES, primarily relating to the outcomes of these surveys. Co-ordinates the publication of programme handbook and module guide templates. Provides advice and guidance on quality assurance systems and procedures.
Peter Board - Quality Manager (Collaborations)
Roles: Provides advice and guidance on quality assurance systems and procedures particularly in relation to collaborative activity; co-ordinates processes that lead to approval of new collaborative partnerships and manages quality processes in relation to collaborative partners; drafts and updates Memoranda of Co-operation; staff development activities; represents QAE on UEL’s Partnership Committee and the Tavistock and Portman NHS Foundation Trust Academic Governance and Quality Assurance Committee.
Roles: Provides advice and guidance on quality assurance systems and procedures; assists with the co-ordination of the QAE Office activities; manages the validation and review schedule; manages the advice and support provision for Quality Assurance activity in Colleges; Chairs the University Short Course Panel; maintains institutional records of validated programmes; conducts staff development activities; represents QAE on the University Education and Experience Committee; audits Validation and Review activity; co-ordinates and chairs External Examiner appointment and annual reporting and auditing systems; and manages the Annual Audit of Quality Assurance.