Contact us

Find all the useful numbers including emergency contacts and links so you can contact the right people in our university.

Hero Carousel

Find all the useful numbers including emergency contacts and links so you can contact the right people in our university.

Contact us

Our Clearing call centre is open Monday to Friday, 9am-5pm

Clearing is not available for international students. Please submit your application via the apply links on the relevant course page.

Course enquiries

Thinking of studying at UEL? Get in touch to talk about new and current applications.

Two students on a bench at our Docklands campus looking at their mobile phones

UK students

International students

How to find us

Useful contact details

General support

IT Helpdesk

For passwords and all other IT-related issues, please call: +44 (0) 20 8223 2468

If you wish to log a ticket with the IT Service Desk, please use the self-service facility.

Media enquiries

Call us if you're a journalist or have a media enquiry.

International Office

If you're not from the UK and want to speak to us about studying with us, please call our International team.

For more contact details, please visit the International recruitment contact page.

Transcripts

If you need to request a transcript or replacement certificate and you are a student, please contact The Hub through our student portal or call us on +44 208 223 4444, or walk in to get advice from our Student Hub helpdesks which are open from 9am to 5pm on both our Docklands and Stratford campuses. If you are a previous student, please use the master contact us form.

Applications and admissions

Admissions and Applicant Engagement

If you are looking to study with us, or want to talk to us about new and current applications (UK only). 

University Colleges Admission System (UCAS)

International Office

If you're not from the UK and want to speak to us about studying with us, please call our International team.

For more contact details, please visit the International recruitment contact page.

Getting back into education

Call us if you are thinking about returning to study, pre-entry programmes, career advice and course guidance. 

tel. +44 (0) 20 8223 4354

See more information for mature learners.

Outreach and access (schools and colleges)

Contact us about our outreach, access and widening participation. We work in schools and colleges across the UK - get in touch if you want to work with us.

Email: outreachandaccess@uel.ac.uk 

Student support

Student Hub

Advice, support and information for current students - including transcripts, certificates and results.

tel. +44 (0) 20 8223 4444  or log a ticket on My Portal, and you will need your student login details.

Need help logging in? Follow our step-by-step guide to logging in.

Accommodation

Have a question about our accommodation? Get in touch with our Residential Life Team:

Visit our accommodation pages for more information. 

Credit Control Team

Advice for self-financing students on instalment payment options and for all students (current and non-current) on payment of outstanding debts.

Cashiers Office

To make payments by debit/credit card over the phone, request payment receipts and confirm payments received.

Staff contacts

IT Helpdesk

For passwords and all other IT-related issues, please call: +44 (0) 20 8223 2468

If you wish to log a ticket with the IT Service Desk, please use the self-service facility.

Report unsolicited email

The website

If you are a staff member and you have a request for the website, please use this website request form. This is not for password or IT-related issues.

Useful links