Contact us
Find all the useful numbers, including emergency contacts and links, so you can contact the right people in our university.
How to find us
![]()
Docklands Campus
University Way, London, E16 2RD, United Kingdom
![]()
Stratford Campus
Water Lane, London, E15 4LZ, United Kingdom
![]()
University Square Stratford
1 Salway Road, London, E15 1NF, United Kingdom
Useful contact details
General support
IT Helpdesk
For passwords and all other IT-related issues, please call: +44 (0) 20 8223 2468
If you wish to log a ticket with the IT Service Desk, please use the self-service facility.
Media enquiries
Call us if you're a journalist or have a media enquiry.
International Office
If you're not from the UK and want to speak to us about studying with us, please call our International team.
- tel. +44 (0) 20 8223 3040
- email: international@uel.ac.uk
For more contact details, please visit the International recruitment contact page.
Transcripts
If you need to request a transcript or replacement certificate, please contact The Hub through our student portal or call us on +442082234444, or walk in to get advice from our Student Hub helpdesks which are open from 9am to 5pm on both our Docklands and Stratford campuses.
Applications and admissions
Admissions and Applicant Engagement
If you are looking to study with us, or want to talk to us about new and current applications (UK only).
- Call us tel. +44 (0) 20 8223 3333, Monday to Friday 9am to 5pm (UK only)
- Start a live chat on our website
- Use our enquiry form
University Colleges Admission System (UCAS)
tel. +44 (0) 871 468 0468
email: app.req@ucas.ac.uk
International Office
If you're not from the UK and want to speak to us about studying with us, please call our International team.
- tel. +44 (0) 20 8223 3040
- email: international@uel.ac.uk
For more contact details, please visit the International recruitment contact page.
Getting back into education
Call us if you are thinking about returning to study, pre-entry programmes, career advice and course guidance.
tel. +44 (0) 20 8223 4354
See more information for mature learners.
Outreach and access (schools and colleges)
Call us about our outreach, access and widening participation. We work in schools and colleges across the UK - get in touch if you want to work with us.
Student support
Student Hub
Advice, support and information for current students - including transcripts, certificates and results.
tel. +44 (0) 20 8223 4444 or log a ticket on My Portal, and you will need your student login details.
Need help logging in? Follow our step-by-step guide to logging in.
Accommodation
Have a question about our accommodation? Get in touch with our Residential Life Team:
Visit our accommodation pages for more information.
Credit Control Team
Advice for self-financing students on instalment payment options and for all students (current and non-current) on payment of outstanding debts.
tel. +44 (0) 20 8223 7333
email: creditcontrol@uel.ac.uk
Cashiers Office
To make payments by debit/credit card over the phone, request payment receipts and confirm payments received.
tel. +44 (0) 20 8223 2974 / 2030
email: incometeam@uel.ac.uk
Staff contacts
IT Helpdesk
For passwords and all other IT-related issues, please call: +44 (0) 20 8223 2468
If you wish to log a ticket with the IT Service Desk, please use the self-service facility.
Report unsolicited email
tel. +44 (0) 20 8223 2468
email: abuse@uel.ac.uk
The website
If you are a staff member and you have a request for the website, please use this website request form. This is not for password or IT-related issues.
Useful links
-
![]()
Our location
East London is one of the best places in the world to be a student. Our location boasts easy access to all the incredible opportunities London has to offer.
-
![]()
More ways to meet us
From campus tours to personal statement workshops, we run events throughout the year to help you discover more.
-
![]()
Applying to UEL
Applying to UEL is easy. We'll give you all the support you need - from advice about fees and funding to guidance on specific course requirements.
-
![]()
Library, Archives and Learning Services
Library, Archives and Learning Services provide access to high-quality academic resources, expert advice, and inspirational study spaces.






