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Frequently asked questions

Here are some answers to common questions students ask about our accommodation.

A: Yes. Students studying at Docklands, Stratford and University Square Stratford (USS) all live at the Docklands Student Village.
A: The University operates a free, regular bus service for staff and students. The service runs between Docklands and Stratford campuses from Monday to Friday during term time. Alternatively, you can take the Docklands Light Railway. Cyprus station is situated at the entrance to the Docklands campus.
A: If you pay your rent for a year in full before you move in, you’ll receive a five per cent discount. Alternatively, you can pay by monthly payment plan. We recommend our students set up a recurring card payment authority. You can also pay online via Epay. If you’re a student from outside the European Union, you should follow the payment instructions outlined in your offer letter.
A: You must pay your deposit online via Epay. If you’re a student from outside the UK, follow the payment instructions outlined in your offer letter.
A: When moving in during Welcome Weekend you are welcome to park your car on the Docklands Campus as you move in to your new home. When you are moving out at the end of the year please email residentiallife@uel.ac.uk with your car registration number and we will provide you with a parking permit.

During normal term time unfortunately, we’re unable to offer daytime car parking (8am to 5pm) at our Docklands campus. However, we do reserve a limited amount of spaces for Blue Badge holders. If you hold a Blue Badge and require a parking space, please contact residentiallife@uel.ac.uk or call us on +44 (0)20 8223 5409.
A: Yes, we actively encourage you to use green transport methods to get around London.
There are bike stations where you can lock your bike located around the campus. Please note that you’ll need to bring your own bicycle lock. You may also purchase a key for the secure bike store located on campus.
A: Yes. Our SportsDock complex is at the Docklands campus. This facility includes a state-of-the-art gym, indoor and outdoor sports pitches, dance and aerobic studios, a martial arts studio and teaching rooms. UELSports organise intra-halls tournaments throughout the year and there are clubs and societies for numerous sports. To find out more, visit uel.ac.uk/sport
A: All UEL buildings are non-smoking, including our Student Village. However, there are designated areas for smoking which are located beside our halls of residence.. 
A: Basic contents insurance is included in your rent. However, there are some high-value items not covered by this insurance for which you will need to purchase an upgrade.
A: As a guide, you’ll need to bring your own bedding. You’ll also need items for cooking and dining. Please note that if you’re a student from outside the European Union and are attending the UEL International Welcome Programme, the International Office will provide your bedding pack on arrival. You’ll also receive a list of items that are not permitted in University halls.

A: You’ll have seven days from the time you receive your accommodation offer to accept or decline. If you do reject your offer of a room, you may not be offered another and will incur a £100 administration charge against your deposit.
A: Yes, subject to you providing verifiable evidence of your visa rejection and to our terms and conditions, your deposit and advanced rental payment are refundable. If you choose to defer your accommodation due to verifiable Tier 4 Student Visa reasons, we’ll hold onto your deposit for your renewed entry.
A: Due to a change in the law, there is no ‘cooling off’ period for residential accommodation contracts. This means that once you accept your offer, the contract becomes legally binding on both UEL and on you. There are only limited circumstances in which UEL will accept cancellation of the agreement after you have accepted the offer. See clauses 4.4, 4.5 and 4.6 of our Standard Terms and Conditions of Residence in your Accommodation Agreement.
A: Yes, subject to agreement from the relevant accommodation manager and payment of the administration fee.
A: Generally speaking, once you’ve accepted the offer of accommodation, you’ll be liable for the rent for the full term of the Accommodation Agreement. However, there is an exception if you withdraw from your course. In such circumstances, we’ll normally release you from the accommodation agreement but will retain an administration and cleaning fee and four weeks’ rent. See clauses 4.4, 4.5 and 4.6 of the Standard Terms and Conditions of Residence in the Accommodation Agreement.