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2020/21 - WELCOME BACK to campus

Advice for students and staff

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WELCOME TO THE NEW WORLD OF CAREERS-1ST LEARNING FROM WHEREVER YOU ARE

In a Covid-secure environment, enjoy learning on our state-of-the-art campuses and flex between online delivery as if you were there in person.

We’ve invested and transformed the way we do things to give you the best start and leading the way education should be delivered. We’ve turned our classrooms on their heads to give you increased careers first learning, increased flexibility and increased personal support and here’s how…

Our Central Learning Labs offer:

  • Live streaming – digitally connected seminar rooms, labs, simulation suites and practical spaces
  • Increased interaction and collaboration with your peers and academics
  • Enhanced virtual learning for all of your learning materials
  • Interactive learning activities and group work
  • On-campus and remote timetabling pathways to enable you to access a vibrant university experience through the global health crisis and beyond

Prepare, plan, practice and interact: be challenged, discover and explore new concepts and ideas, and above all be supported to achieve the knowledge, confidence and career of your choice.

Be part of a new breed of learners, get involved and be part of the future.

NEVER NOT INVESTING IN YOUR FUTURE

A message from the Vice-Chancellor and President, Professor Amanda Broderick 


HERE'S WHAT TO EXPECT AT THE UNIVERSITY OF EAST LONDON

The University of East London has been safely welcoming back students to our campuses since the start of September, and we will continue to ensure that we comply with all government restrictions and provide a Covid-secure working, studying and living environment for students and staff. We continue with our dual delivery education, including provision for one day of face-to-face delivery on campus when we are in Tier 2.

We continue to work closely with Newham Public Health and we have a jointly agreed Infection Response Plan in place. We will continue to evolve the plan, in partnership with Newham Public Health, in our managed and ongoing response to the rapidly changing environment. The University Infection Response Group is convened and currently meets every day, reporting to Gold Command.

We encourage you again to read our Return to Campus intranet section, where you will find extensive information on our Covid-secure plans and Dual Delivery. We also encourage you to review our  welcome guide for students.

How the new restrictions will affect us

On 5 November, a national lockdown began and remain in place until Wednesday 2 December. Under the regulations, people in England have been asked to stay at home except for education, work (if it can't be done from home), exercise and recreation, medical reasons, shopping for food and other essentials, or to care for others.

According to the Department for Education, “Student learning can continue as planned while the national restrictions are in place. Universities have worked hard to put in place measures, following guidance on reopening buildings and campuses in higher education to ensure that teaching and learning is provided in Covid-secure environments, and we have not seen evidence of increased transmission within these environments.”

Excepting special provision for universities, you must:

  • Stay at home, except for specific purposes.
  • Avoid meeting people you do not live with, except for specific purposes.
  • Close certain businesses and venues.

These new measures will reduce the growth rate of the virus, which will:

  • Prevent the NHS from being overwhelmed
  • Ensure schools, colleges and universities can stay open
  • Ensure that as many people as possible can continue to work

The Local Covid Alert measures have been suspended and the national restrictions take precedence.

The new measures will apply nationally for four weeks up to Wednesday 2 December. At the end of the period, the country will return to a regional approach, based on the latest data.

Keeping you safe: remember the daily 1,2,3

For the health and safety of all, we’re asking staff and students to follow our Daily 123

In order to come onto campus during Tier 1 and 2 status, simply follow the three steps below.

1. TEST Please ensure you complete the Daily Health Check every single working day, even if you do not intend to be on campus, to support the University’s work in keeping our three campuses and our wider communities safe and healthy. Access the questionnaire for students or staff.

2. DISTANCE - Check-in when you arrive and leave campus using the free Safezone app. Download from any app store and sign in with your University credentials. This app helps keep you safe while on any of our campuses and allows you to be sent quick and reliable safety notifications, such as Covid-19 updates, wherever you are. Find out more, including data use.

3. TRACK - Download and use the NHS coronavirus contact-tracing. Find out more, including data use and privacy

The Daily 123 is part of our Covid-19 Community Pledge. The Pledge offers a set of simple steps we can all take to keep ourselves and our community healthy and safe from the spread of Covid-19.

 

Watch our safety protocol video

Anulika Ajufo, Chair of the Board of Governors

“After extensive and productive discussions with the leadership team at the University of East London and in consultation with our Student and Staff Unions, we are proud, excited and fully supportive of our new way forward from September 2020. Our Dual Delivery approach advances our careers-1st education in a Covid-secure environment - another step forward in the realisation of our 10-year strategy, Vision 2028.”

London firstPaul Drechsler, CBE, Chairman, London First

“Our world-leading university sector is an important jewel in London’s crown. Universities contribute much to the capital, including delivering ground-breaking research, fuelling the city’s economic performance and bringing in students from a diverse range of backgrounds to develop the skills they need to succeed.

That is why it is so important to keep London open to study. Given the impact of Covid-19, this must be done carefully and safely. So it’s fantastic to see that the University of East London has put in place such a comprehensive set of guidelines and for achieving that on its campuses.”

Why are we offering dual delivery?

We want you to have more control over your student life with a more personalised approach to how you want to study. While social distance measures are in place we want to ensure you still have the opportunity to share, listen, post, like and talk to your fellow students and staff.

Some of you may not have been able to travel straightaway, so we want you to give you the option of beginning your studies live online and have the reassurance that you can join us in person and on our campuses when you can. By offering our dual delivery model you can be sure that your studies will not be interrupted and the mode provides a safe way of flipping and flexing between on-campus and live online study to support your study/work/life.

A MESSAGE FROM THE PRO VICE-CHANCELLOR (EDUCATION & EXPERIENCE)

AWS logoPaul Grist, Head of Education (International), Amazon Web Services

“Amazon Web Services (AWS) is pleased to support the University of East London in the launch of their dual-delivery educational model which provides an integrated learning platform (synchronously on-campus and on-line) for students. By hosting their Virtual Learning Environment in AWS Cloud, the University can ensure each student and educator has access to their learning modules whenever and wherever they need them. Our collaboration supports the University’s Vision 2028 to advance careers-1st education, reinforcing the digital skills agenda and increasing access to education through technology for all learners.”

Here's how it works:

  • Learning sessions run on campus at the same time as live-streaming online, allowing you to interact as if you were there in person. You can move smoothly between online and on campus teaching subject to your individual timetable (and health requirements).

  • You can interact and collaborate in person and online in any of these live-streamed sessions.

  • Lab, rehearsal and practical on campus sessions are scheduled in blocks with online options.

  • Live-streamed sessions will also be recorded, so you can login when you want, playback and watch from the comfort of your home and whilst on the go.

  • Academic and personal tutor support will be available in bookable slots. This will include student support groups, drop-in sessions, online social events, progress check-ins and wellbeing.

  • Online sessions will be tutor moderated so you can work collaboratively with your fellow students even if you are not in the same room.

  • We are investing in key areas beyond your studies including our career services, library and well-being, to be available both face-to-face on campus and online with many of these available 24/7.



Benefits for you:

  1. This 'best of both worlds' approach puts you in control of your student life
  2. A personalised learning experience
  3. Meet and make friends for life, face-to-face on campus and online, from day one
  4. Connect and engage wherever you are and enjoy more tutor time
  5. Outstanding careers and wellbeing support, both online and face-to-face
  6. Enhanced IT and technical support with scholarships geared to help you online

Return to campus FAQs

APPLICANTS AND OFFER HOLDERS

Is the University open?

Yes we are - and we're receiving students. We have put in place a Covid-safe and secure campus so we can deliver a first-class physical and online learning experience. We believe you will get even more dedicated time with our academics, lecturers and programme leaders through our dual delivery approach and the investment we are making.

Can I apply for courses?

Find out what courses starting in January 2021.

If I have any questions regarding my application or offer from UEL, what is the best way to contact the university?

Email us at study@uel.ac.uk. You can also speak with us via Virtual Hub.

I have applied for 2021 entry as I am taking a gap year. Will I be at a disadvantage as I won’t have taken A-level exams in comparison with next year’s applicants?

Although you have applied for deferred entry, you will be considered in the current admissions cycle alongside other applicants who have been unable to take their exams so you will not be at a disadvantage.

I was due to visit for an event, will it go ahead? 

Unfortunately, due to current UK government guidance, UK campus events have been cancelled or postponed.  Check out our Virtual Hub where you can access all our virtual activities and events including the below information:

  • Attend a virtual open day to find out more and speak to our lecturers, students and staff 
  • Speak to current students about their experiences
  • Many of our summer schools and other events will be delivered online – check with the organiser for updates

When should I apply for student finance and where can I find up to date information about Student Loans?

It’s also important you apply for student finance as soon as possible, as applications can take up to six weeks to process. If you’re a student in England you can apply online through Student Finance

England; there’s a different process for students from Scotland, Wales and Northern Ireland.

The Student Loans Company (SLC) which administers loans and grants in the UK has lots of helpful advice about applying online, plus answers to common questions related to the COVID-19 pandemic.

All change of year requests are dealt with on a case-by-case basis, please contact our SMART team at smart@uel.ac.uk or call 020 8223 4444

STUDYING AND SAFETY AT UEL

What is the current status of the University?

The University is at Tier 2 of its guidelines which means that teaching and learning will take place on campus one day a week. Residential and essential service provision on-campus continues. The full range of University education and services are available on-line via Track My Future. 

Is this permanent?

We anticipate remaining at Tier 2 for the foreseeable future as long as our on-campus transmission remains low and we remain aligned with government and Public Health England requirements and best practice. To find out more see our Tiers of Restriction page. 

What measures are being considered to make students feel safe? (Particularly with more hands-on, practical subjects) 

At the University of East London, your health and wellbeing are paramount. Our priority at all times is to make sure our campuses are as safe as possible, to minimise the risk to everyone on-site, and to follow UK official guidance.

Here are some of the things we are doing:

  • We have introduced enhanced cleaning for high-touch surfaces and common areas, such as lift panels and buttons, light switches, hand railings and door handles. 
  • Hand sanitiser stations have been positioned in high-traffic areas, including campus entrances and exits, lifts and washrooms.
  • We have introduced designated entry and exit points across our campuses, as well as opening and closing times for access to all sites. 
  • We have fitted Perspex screens in reception and service areas.
  • One-way pedestrian systems have been introduced in high footfall areas.
  • To ensure social distancing, indoor seating areas in restaurants, libraries and other spaces will be limited due to the reconfiguration of furniture. We have created outdoor spaces to accommodate additional seating.
  • Access to lifts will be limited to usage by one person at a time. We will give priority access to people with disabilities or mobility issues.
  • To avoid queues and large groups, student-facing services will be available online and by appointment only.
  • We have increased our inter-campus bus service, with pre-booking required to ensure a safe capacity is maintained on board and at pick-up points. All passengers will be asked to wear face coverings on campus.
  • Additional cycle storage facilities will be made available at each site. A cycle loan scheme for students will be introduced.
  • Lectures and other teaching and learning experiences will be timetabled using a staggered approach with break times scheduled to ensure that corridors, circulation routes and learning environments do not become overcrowded. 
  • We have introduced the UEL Safezone app, on which you provide us with daily wellbeing updates. Only proceed to campus if directed to by Safezone.

Read our Covid-secure campus guidelines, our Daily 123, our Community Pledge, our Active Case Statistics and our Tiers of Restriction for more on our approach to Covid-19. 

What is dual delivery?

When the University is in Tier 1 or 2, we are offering a dual delivery educational model introducing face-to-face teaching alongside our innovative online delivery.

This will allow you to have more control over your student life with a more personalised approach to how you want to study. While social distance measures are in place we want to ensure you still have the opportunity to share, listen, post, like and talk to your fellow students and staff. 

How will online classes work and how interactive will they be?

We believe that a great learning experience online alongside our physical learning in lectures will include live lectures using the latest software in class to fully interact, answer questions, live chat, share projects, communicate with your friends to name a few ways in which you will experience your learning experience. We think it is about choice and so having a dual delivery approach for students is the right path and embraces the future of 4.0-industrial digital revolution.

Will I be expected to go to the virtual online version if I want to be in person but social distancing is in place and you can’t fit everyone?

When the University is in Tier 1 and 2, we are ensuring that our timetabling is adjusted to mirror both online and on campus learning with measures in place to ensure that you are safe and still enjoy the benefits of interacting by rotating classes where possible. Find out more about the Tiers of Restriction here

What happens if I don’t have the necessary tools to run or access the online delivery methods?

We have a dedicated technical team that are here to help you whether you are studying remotely or on campus.

How will my work experience and work engagement work if in a dual delivery model? What about the experience in workshops and tutorials and particularly hands on activities in labs or dance studios?

We are doing everything we can to ensure that you still receive the necessary hands on experience that you will need to ensure you come out with a careers focused degree from the University of East London. In Tier 1 and 2, on campus provision for courses requiring clinical, research or PSRB-required activity will continue.

HALLS OF RESIDENCE AND STUDENT LIFE

What can students expect from a university life outside of class?

When the University is in Tiers 1 and 2, we are ensuring that our students have a mixture of physical access on our campuses enjoying the life outside of class, mixed with interacting online. Working with our Students Unions and others around the UK we are looking at this important aspect of your experience to ensure you stay engaged, can interact and enjoy learning and meeting our community.

INTERNATIONAL

Will you still be carrying out events in my country? How am I able to meet staff from the University?

The University is advising staff against all non-essential international travel. This will mean some events will be postponed, cancelled or done so virtually. You can see a list of events that are still scheduled to go ahead on our Virtual Hub here.

Where events have been cancelled, we are making every effort to host virtual events which will be listed on the same page. In the meantime, you can still get in touch with questions by using our contact page.

Are you still able to receive applications and make offers from students across the world, regardless of how their countries are affected by the coronavirus outbreak?

Yes, we will continue to give equal consideration to all applications regardless of where you are from or where you live. We are currently taking applications for courses starting in 2021.

I have questions about applying for a visa. Where can I get guidance on this?

Please refer to our visa and immigration pages which show up to date information on the visa application process and contact our compliance team for further information.

 I will need to apply for a visa to study at UEL. In light of Covid-19 have there been changes to the application process that students need to be aware of?

We would encourage students to refer to visit our immigration and visa pages which are being updated on a regular basis. The situation is constantly changing and so you should also refer to the UK government website to ensure you have the most up-to-date information.  

What if I need to quarantine?

Our Residential Life team has worked tirelessly to develop and adapt to government advice over the past six months and they will be on hand to support anyone needing to quarantine on arrival or self-isolate throughout the academic year. 

Working closely with our international team, we have been able to provide an option of different ‘International Quarantine Packages’ on arrival to campus. 

If I can’t immediately travel to the UK, how will I deal with online teaching/office hours with different time zones? Am I able to start completely virtually and join campus when I can fly to the UK?

As soon as you are able to come to the UK, we will welcome you and support you through your learning experience to adjust to your new life in London. We will make sure that all lectures and important study seminars are recorded if you are unable to attend live at that time. Our support teams will work with you should you have any technical or other issues in how you study if you cannot get to the UK due to country restrictions.

How will I be impacted as an overseas student wishing to come to the UK and study with UEL?

Students overseas will be impacted depending on the country's travel arrangements. We are already seeing many countries wanting to get back to a new normal with safety and wellbeing of society in mind. What we've seen is a growing appetite of students wanting a UK education and are willing to consider a dual delivery approach of online and physical learning. We believe we have investment and are ready to offer both a live online and physical on campus experience to suit all students, giving you the choice.

ENGLISH LANGUAGE REQUIREMENTS

I am unable to take my English language test because the IELTS test centres are closed, how will this affect me?

We accept several English language tests as proof of eligibility, see our website for more details here. For further information please see the English Language requirements for undergraduate and postgraduate students. If you are planning to apply for a scholarship or other funding external to UEL, please check which English language tests will be accepted by the funding body.

Will UEL be offering pre-sessional English courses this summer?

Yes, we are pleased to still be offering these courses, however they will now be delivered online. For up-to-date information on the courses offered, including if applications are still being accepted, please see here for more details on PSE.

OPEN DAYS AND VIRTUAL EVENTS

Will UEL be offering other virtual events for students?

UEL will continue to contact offer holders directly with details about virtual events that they may be interested in attending. We shall also be offering a number of virtual events for prospective students and details will be available on the respective programme pages. If you have registered your details on the UEL website we shall also contact your directly with details of upcoming virtual events that may be relevant to you.  See our Virtual Hub for more detail.

I am aware that some of my teaching may be online. I have not done any online learning before, what support will be available for me?

We understand that this flexible learning and teaching will be new for the majority of you so please don’t worry. We have launched a support package for all our offer holders, should you want some help preparing for University. This pre-entry support, and our comprehensive transition and induction programme once you start with us will cater for this, and help will always be on hand.

STUDYING AT UEL

What should I expect?

You will be studying in a Covid-secure campus environment, as part of a community informed on how best to stay safe and protected.

Heightened safety protocols and entry screening processes are in effect at all campuses open for the new academic year.

Our inclusive, high-quality learning environment will ensure you are able to access a high quality, career-focused learning experience.

What does dual delivery mean?

We want you to give you the option of starting your studies live online with the reassurance that you can join us on campus when you can. With our dual delivery model, learning sessions will be delivered on campus and streamed online at the same time, with the freedom to move between attending online and in person. Live-streamed sessions will be recorded, allowing you to watch them from home or on-the-go.

It’s a safe way of flipping and flexing between on-campus and live online study.

Dual delivery will happen when the University is in Tier 1 and 2 of its Tiers of Restriction. We are currently in Tier 2. Find out more about what that means here.

How will my study time be split between online and on campus tuition?

In Tier 1, which is our default position:

  • Students are scheduled for 12 hours of teaching according to their course specifications. Those total 12 hours will be delivered as follows:
  • Six of the 12 hours will be delivered face-to-face on campus and, at the same time, live-steamed online.
  • The remaining six hours will be delivered remotely online for all students.  
  • Large cohorts of students will be split into small groups with each group based on station rotation attending a maximum of six hours - either in a day or over two days according to the timetable.  
  • In some cases, the six hours may have to be over two days because of access to labs, workshops and availability of teaching facilities where we have to restrict numbers for safety reasons.

In Tier 2, teaching and learning on-campus is available one day per week for all courses. The full range of University education and services are available on-line via Track My Future. Limited on-campus services remain open.

In Tier 3, most courses will move to online learning, retaining on-campus provision for courses requiring clinical, research or PSRB-required on-campus activity. Residential and essential service provision on-campus continues.

In Tier 4, the campuses are closed except for residential and essential service provision. The full range of University education and services are available on-line via Track My Future.

What are some of the benefits of dual learning?

  • This 'best of both worlds' approach puts you in control of your student life.
  • Enjoy a personalised learning experience.
  • Meet and make friends for life, face-to-face on campus and online, from day one.
  • Connect and engage wherever you are and enjoy more tutor time.
  • Outstanding careers and wellbeing support, both online and face-to-face.
  • Enhanced IT and technical support with scholarships geared to help you online.

Can I come to campus whenever I want?  

 For Tier 1 and 2 you will have a timetable informing you when you’re on-campus class, lecture or educational event will take place. You should only be on campus at those times and if using our library for study. This will be accessed through your Virtual Learning Environment (Moodle). 

We are also taking account of personalised learning (including for health & specific learning reasons). This will be based on a self-risk assessment and feedback from your programme leader. You will be advised when you need to be on campus. This will be reviewed on a daily basis via wellbeing reporting and your personalised learning will be established based on this.

Will academic support be available?

 Yes, academic and personal tutor support will be available to you both online and on campus (in Tier 1 and 2) in bookable slots. This will include student support groups, drop-in sessions, online social events, progress check-ins and wellbeing assessments.

Online sessions will be tutor moderated, allowing you to work collaboratively with your fellow students.

STAYING SAFE ON CAMPUS

What is the Daily 123?

Remember your Daily 123. For the health and safety of all.

The Daily 123 is part of our Covid-19 Community Pledge. The Pledge offers a set of simple steps we can all take to keep ourselves and our community healthy and safe from the spread of Covid-19.

1. TEST – Before coming onto campus each day complete UEL's two-question, online health-status update to determine whether or not you may attend campus that day. This can be found on Track my Future.

2. DISTANCE – Check-in when you arrive and leave campus using the free Safezone app. Download from any app store and sign in with your University credentials. This app helps keep you safe while on any of our campuses and allows you to be sent quick and reliable safety notifications, such as Covid-19 updates, wherever you are. Find out more.

3. TRACK – Download and use the NHS coronavirus contact-tracing app.

What measures are being considered to make students feel safe (particularly with more hands-on, practical subjects)?

At the University of East London, your health and wellbeing are paramount. Our priority at all times is to make sure our campuses are as safe as possible, to minimise the risk to everyone on-site, and to follow UK official guidance. 

Here are some of the things we are doing:

  • We have introduced enhanced cleaning for high-touch surfaces and common areas, such as lift panels and buttons, light switches, hand railings and door handles. 
  • Hand sanitiser stations have been positioned in high-traffic areas, including campus entrances and exits, lifts and washrooms.
  • We have introduced designated entry and exit points across our campuses, as well as opening and closing times for access to all sites. 
  • We have fitted Perspex screens in reception and service areas.
  • One-way pedestrian systems have been introduced in high footfall areas.
  • To ensure social distancing, indoor seating areas in restaurants, libraries and other spaces will be limited due to the reconfiguration of furniture. We have created outdoor spaces to accommodate additional seating.
  • Access to lifts will be limited to usage by one person at a time. We will give priority access to people with disabilities or mobility issues.
  • To avoid queues and large groups, student-facing services will be available online and by appointment only.
  • We have increased our inter-campus bus service, with pre-booking required to ensure a safe capacity is maintained on board and at pick-up points. All passengers will be asked to wear face coverings on campus.
  • Additional cycle storage facilities will be made available at each site. A cycle loan scheme for students will be introduced.
  • Lectures and other teaching and learning experiences will be timetabled using a staggered approach with break times scheduled to ensure that corridors, circulation routes and learning environments do not become overcrowded. 
  • We have introduced the UEL Safezone app, on which you provide us with daily wellbeing updates. Only proceed to campus if directed to by Safezone.

Find out more about our Tiers of Restriction and Community Pledge.

What are the five key principles of our return to campus plans?

Test: To provide reporting mechanisms for regular health self-assessments, on-campus symptom identification and direction to viral tests and anti-body testing.

Sanitise: To ensure all high-use surfaces are regularly deep-cleaned and disinfected and that all campus users are aware of their responsibility to maintain high standards of personal hygiene, including access to hand-washing facilities.

Protect: To ensure all campus users have due regard for, and access to, relevant personal protective equipment, including face masks, and that protections are in place to prevent non-touch transmission. Face masks will be available to purchase from campus entrances if required.

Distance: To ensure routes around campus sites and within specific environments provide clear guidance and adherence to necessary physical distancing measures and capacity requirements.

Track: To ensure campus users are updated on campus status, that all learners have access to a learning pathway, and that all staff members can deliver their roles in a Covid-secure environment aligned with individual health needs and national policy changes.

Should I wear a face covering on campus?

If you are on campus and in an indoor area, you must wear a face covering unless you have an exemption. Face coverings are not required outdoors. Face covering rules do not apply to individuals who are exempt for medical exemptions. You can obtain an exemption sticker at any UEL reception area. You should maintain a distance of two metres, where possible, at all times.

STUDENT LIFE AND ACCOMMODATION

Are the campus halls of residence open?

Yes, the halls of residence have safely remained open and will remain so for the new academic year.

What about graduation ceremonies?

The University made the difficult decision not to hold graduation ceremonies this summer. We will be inviting graduates to attend a ceremony at a future date. Find out more here

I am feeling very anxious. Who can I contact for support?

Please contact the Student Hub to discuss accessing support from the Student Wellbeing team. 

Student Hub: 
Email: thehub@uel.ac.uk  
Phone:  020 8223 4444 
Monday to Friday 09:00 – 17:00 

University of East London students going through a tough time as a result of Covid-19 can access free online support with Togetherall. Whether you’re struggling to sleep, feeling low, stressed or not coping, Togetherall can help you get support, take control and feel better. Immediate access to support is now available 24/7 – just go to Togetherall, click ‘Join us’ and register using your university email address.  

UEL also has a Wellbeing Portal with further resources.

TEACHING AND LEARNING

What should I do if I am shielding or caring for someone?

 You should contact your programme leader, who will discuss your personalised learner pathway. This will ensure that we are taking the appropriate steps and precautions.

What is a learner pathway?

 Your learner pathway describes how you will engage with your studies. This could include attending class on campus, studying remotely and accessing other learning resources and services (including Hubs, Wellbeing team, study engagement and Academic Advisors).

Will all courses be dual delivery? 

The extent to which you will be involved on campus or online will depend on your course, your personal health condition and the general position around Covid-19 (and the UK government guidelines). We will continue to keep students informed regularly. Check out the current status here.  

Will my fees be reduced because of dual delivery? 

We are not intending to reduce our fees. We have invested extensively in our technology, resource and infrastructure to ensure you have the best learning quality expected at a leading London university. We believe that our new learning model will provide a better experience that adapts to your needs and provides a greater emphasis on a personalised approach.

What will happen about my course placement?

 Due to their specialist nature, placements are managed at subject level. Students will be informed by placement leads about detailed arrangements and options during Covid-19.

How will this affect my final degree?

 We are working hard to make sure that your final degree is what you’d expect it to be. We are clear that the quality of our final award will be maintained. Where there are alternative assessments, for example, students will be informed in a timely manner. We are also working closely with Professional, Statutory and Regulatory Bodies (PSRB) to make sure that we meet all relevant professional and regulatory standards.

SAFETY ON CAMPUS

What type of face coverings are acceptable on campus?

 An appropriate homemade cloth mask or other facial covering is acceptable, if it covers your nose and mouth. You will need to provide your own facial coverings.

Will I need to have an exemption sticker if I am unable to wear a face mask?

Exemption stickers are not required but they are optional. Those who require a sticker will not need to show any proof of need to get a sticker. They will be available at reception and all entry points. If you are exempt from wearing a mask, you will need to take greater care to reduce the risk of infection. This includes maintaining strict social distancing, facing away from people when you talk, limiting the time you are in contact with people (while always maintaining a minimum of two metres between you). Also wash your hands regularly.

Who can I ask for help when I am on campus?

In Tier 1 and 2, our Campus Safety Champions and Student Ambassadors will be on hand to assist you as you come to campus for the first time. They can offer directions, ask questions and assist with our Covid-secure arrangements. You should be able to pick them out because they will be wearing distinctive tops saying “I’m here to help”.

What if I start to feel unwell?  

 If you are on campus you should inform your programme leader and leave immediately. Please follow the national guidelines and contact your General Practitioner (GP). If you do not have one, contact our Health and Wellbeing Team using the SafeZone app which is part of the Daily 123.

What if I test positive for Covid-19? 

 If you test positive for Covid-19, let your programme leader know so we can update our records. Do not return to campus until cleared to do so and please stay in touch with your programme leader to tell us how you are. We will ensure that we accommodate you, initially through online learning when you are ready, and until you are well enough to come back to campus. If you are living on campus, we will help you with an individual self-isolation support programme to support your needs and in the interests of other students living on campus. 

Will I be notified if someone in my class tests positive for Covid-19? 

If you believe you have been exposed to Covid-19, or have tested positive, report that status via the UEL SafeZone app. The University will work with public health authorities if there is danger of significant exposure to individuals who were in direct contact. Sharing of data is only processed in the interests of the safety and wellbeing of the individual and for public health purposes.

How will I know where my designated entry point to campus is?

You will receive detailed instructions from the University detailing building entry protocols before you are set to travel and join us on campus. Exterior and interior signage will help you navigate, and check-in site locations and hours will be listed on the return to campus pages. Please e-mail Covid19Enquiries@uel.ac.uk with any questions and we will respond as soon as possible.

RETURNING TO CAMPUS

What is the status of the University?

The University of East London’s priority is the provision of a Covid-secure working, studying and living environment for all students and staff, ensuring we comply with all government restrictions and guidance. We have been safely welcoming back students to our campuses since the start of September and implementing our plans for dual delivery education. To find out our current status and what it means for you, check here.

Can I bring my car to work to avoid public transport?

Car parking is free under 31 December 2020 on a first-come-first-served basis after which the situation will be reviewed. However, it remains the case that staff should continue to work from home where possible and unless otherwise agreed.

If parking is on a first come first serve basis, will there be a provision for those that have medical issues (asthma/COPD etc) that mean they cannot take public transport as they are a high risk?

Your health and wellbeing is the focus and priority. If someone is high risk then they should evaluate their own situation in accordance with the government guidelines. Before returning to campus you are required to follow the UEL procedure and ensure a risk assessment is undertaken with the Risk, Health & Safety Unit, along with obtaining line manager, DEE, head of department or director approval to return to campus. This will determine if it is suitable for you to return to campus and any provision for car parking.

Will cycling be encouraged and is there a scheme to support this? 

We will be promoting our enhanced UEL Cycle to Work scheme, that features an increased bicycle loan limit, up from £1,000 to £3,000. This will enable staff to purchase e-bikes and very lightweight, state-of-the-art commuter bicycles. 

What training do I need to return to campus?

We have created a ‘Welcome Back to Campus’ programme for staff to inform you of the workplace protocols in line with government’s advice.

To return you will have to:

  • be invited and approved to return to campus by your line manager 
  • complete the compulsory, online training module: UEL Covid-19 Return to Campus
  • complete the health risk assessment and secure electronic sign-off by your line manager
  • register online to record daily health updates and download the Safezone app to receive health alerts and communications

Remember to follow the Daily 123.

When are we looking to have our full community back on campus?

We are evaluating workplace risk assessments on a weekly basis and will be inviting staff to return in phases. For now, any working and learning activity that can be effectively accomplished remotely should continue to be done remotely. We are committed to bringing more people and activity back to campus as soon as it can be done safely.

Can we come back to campus if we want? 

The advice remains that if staff are able to work from home they should continue to do so. People should abide by our Tier status and clear rotas, supplied by line managers, indicating if they are permitted to come onto campus or should be working from home. This is important for maintaining capacity restrictions. Where there is a change of circumstance – for example a lecturer is due on campus but they have become aware they need to self-isolate - it is important that staff notify their line manager so alternative arrangements can be made for students, who may be timetabled to come to the campus. 

Will vending machines be kept stocked as more people use them?  

Vending machines have sensors in them which count the items as they are used and send a message to the service provider, Selecta, as the machines get low. 

Will the water fountains re-open?

Estates and facilities are being managed in accordance with the government guidance for Covid-19 and the principles of prevention.  Under these guidelines water fountains have been taken out of use.  Students and staff are encouraged to bring along their own bottles of water. Alternatively, water is available for purchase at all catering outlets and vending machines throughout the campus.

What do I do if I live with my elderly parents who are at risk? 

Our guidelines have change and are changing in line with government guidelines. Individuals are now able to work, if required and they continue to take precautions as necessary, depending on their circumstances to protect others. We are saying unless you or someone you live with or have been in contact with have Covid-19, then you should, if required be able to continue to work whether from home or in the workplace. You should look at the options available in teaching your lectures both online and on campus and look at what balance and arrangements can be made for you. 

What if my children are asked to self-isolate at school at a short notice or I have flu/cold? 

You should have your line managers details to hand as you would if you are off sick. We will need to treat your circumstances as if you were not able to attend lectures or other in any other normal way. After which we will work with you at a School level to see what can be done both teaching online or making alternative arrangements and inform the students accordingly to the new teaching. arrangements.

If Occupational Health has decided that we should 'avoid coming onto campus unless absolutely essential' (due to personal risks of self/family members) can we assume that this will be respected by our schools?

If you have personal circumstances that affect your ability to come on to campus, contact your line manager. Health and safety, including our community’s mental health and wellbeing, remains our number one priority.

SAFETY ON CAMPUS

How is the University ensuring that the campuses are Covid-secure?

We have put together a comprehensive package of measures and are confident that we have gone above and beyond to support your safety during your time on campus. For further details of our plans see our Covid-secure campus guidelines.

We are also asking everyone in the University to join us in a Community Pledge aimed at agreeing and sharing common values about tackling the threat of coronavirus. 

What is a Covid-secure campus?

We have developed a set of Covid-secure campus guidelines, informed by the World Health Organisation, Public Health England and our own academic experts, and compliant with UK government advice and regulation. These guidelines aim to create a healthy, Covid-secure campus environment, minimise potential coronavirus transmission, facilitate targeted risk assessments and action plans for individual health needs where required and enable the University to be prepared in case of wider national changes to policy and response.

Please take time to read the Covid-secure campus guidelines.

How do the guidelines work?

The University’s Covid-secure campus guidelines detail the measures to be followed to ensure and maintain safety.  Everyone has a role in keeping themselves and their colleagues safe, so please follow these guidelines at all times.

These guidelines are based on five key principles:

Test: To provide reporting mechanisms for regular health self-assessments, on-campus symptom identification and direction to viral tests and anti-body testing.

Sanitise: To ensure all high-use surfaces are regularly deep-cleaned and disinfected and that all campus users are aware of their responsibility to maintain high standards of personal hygiene, including access to hand-washing facilities.

Protect: To ensure all campus users have due regard for, and access to, relevant personal protective equipment, including face masks, and that protections are in place to prevent non-touch transmission. Face masks will be available to purchase from campus entrances if required.

Distance: To ensure routes around campus sites and within specific environments provide clear guidance and adherence to necessary physical distancing measures and capacity requirements.

Track: To ensure campus users are updated on campus status, that all learners have access to a learning pathway, and that all staff members can deliver their roles in a Covid-secure environment aligned with individual health needs and national policy changes.

What measures are being considered to make staff and students feel safe? 

At the University of East London, your health and wellbeing are paramount. Our priority at all times is to make sure our campuses are as safe as possible, to minimise the risk to everyone on-site, and to follow UK official guidance.

Here are some of the things we are doing:

  • We have introduced enhanced cleaning for high-touch surfaces and common areas, such as lift panels and buttons, light switches, hand railings and door handles. 
  • Hand sanitiser stations have been positioned in high-traffic areas, including campus entrances and exits, lifts and washrooms.
  • We have introduced designated entry and exit points across our campuses, as well as opening and closing times for access to all sites. 
  • We have fitted Perspex screens in reception and service areas.
  • One-way pedestrian systems have been introduced in high footfall areas.
  • To ensure social distancing, indoor seating areas in restaurants, libraries and other spaces will be limited due to the reconfiguration of furniture. We have created outdoor spaces to accommodate additional seating.
  • Access to lifts will be limited to usage by one person at a time. We will give priority access to people with disabilities or mobility issues.
  • To avoid queues and large groups, student-facing services will be available online and by appointment only.
  • We have increased our inter-campus bus service, with pre-booking required to ensure a safe capacity is maintained on board and at pick-up points. All passengers will be asked to wear face coverings on campus.
  • Additional cycle storage facilities will be made available at each site. A cycle loan scheme for students will be introduced.
  • Lectures and other teaching and learning experiences will be timetabled using a staggered approach with break times scheduled to ensure that corridors, circulation routes and learning environments do not become overcrowded. 
  • We have introduced the UEL SafeZone app, on which you provide us with daily wellbeing updates. This is part of the Daily 123

Has the university been deep cleaned and what cleaning is ongoing? 

All areas were deep cleaned at the start of lockdown and any areas that continued to function were cleaned throughout lockdown, like some parts of Arthur Edwards and the CC Building; also touch point cleaning continued in open areas during lockdown.  All offices and staff areas have received a reinstatement clean in anticipation of a return to campus working.   

Additional touch point cleaning is continuous all day on all campuses, and all toilets get a middle of the day clean.  Offices have been provided with an initial supply of sanitising wipes to sanitise computers and electrical devices before and after use, and your school or service will ensure a steady supply.

Will UEL have a testing site on campus? 

We are working with health officials to implement a testing centre on campus. 

Who is replenishing hand sanitiser on the campuses?  

 Hand sanitisers are replenished by the cleaning team and are also part of the touch point cleaning regime Should I wear a face covering on campus?

If you are on campus and in an indoor area, you must wear a face covering unless you have an exemption. Face coverings are not required outdoors.

Staff are expected to wear a visor when teaching indoors to ensure they are understood by both students who are in the classroom and studying remotely online.  

Staff should replace their visors with a suitable face covering when they are not teaching and are moving around indoor areas of the campus. 

Face covering rules do not apply to individuals who are exempt for medical exemptions. You can obtain an exemption sticker at any UEL reception area.

All staff should maintain a distance of two metres, where possible, at all times.

Staff/peers should encourage others to wear face coverings while on campus and indoors.

What type of face coverings are acceptable on campus? 

An appropriate homemade cloth mask or other facial covering is acceptable if it covers your nose and mouth.

Will I need to have an exemption sticker if I am unable to wear a face mask?

Exemption stickers are not required but they are optional. Those who require a sticker will not need to show any proof of need to get a sticker. They will be available at reception and all entry points. If you are exempt from wearing a mask, you will need to take greater care to reduce the risk of infection. This includes maintaining strict social distancing, facing away from people when you talk, limiting the time you are in contact with people (while always maintaining a minimum of two metres between you). Also wash your hands regularly.

Are lecturers required to wear face coverings while delivering lectures? 

Following the dry runs and in consultation with the health and safety regulations, we concluded that staff should wear a visor because it’s important for the lecturers’ voices to be clear and accessible. These visors are available within the Schools.  

What happens if students refuse to wear face coverings? Who is responsible for dealing with this? 

We are not policing this but it’s about respecting and looking after our whole community. It is the responsibility of the School and Heads of Department to address this in weekly meetings and work through next steps. No staff member should feel they have to confront individual students and we will work at a local level to see how we enforce good behaviours. 

We strongly encourage all lectures to start with a Covid-19 briefing and safety film from academics – slides will be available and a pack including the film will be made available from 19th September.  
We can’t force everyone to use face coverings and there will be good reason for some being exempt from wearing face coverings. We are hoping everyone will sign up to our community pledge and behave with kindness and respect towards others.  

We are encouraging people to have meaningful conversations to come to local solutions. The university is currently working on plans to facilitate short online courses on having challenging conversations.  

What would be the university response if stringent social distancing measures were not adhered by students, particularly putting at risk those who are clinically vulnerable? 

Our approach is based on encouraging positive, healthy behaviours rather than discipline. We have a community pledge we would like everyone to sign up to. If we have repeat incidents we will handle that at a local level reinforcing these positive messages. We also have community champions with students volunteering as marshals around on campus, particularly at busy times, to reinforce social distancing measures. The aim is to create a community that is self-supporting in a kind and considerate way. 

What about wearing masking during performances etc? 

Our general advice about mask wearing puts the University at a much higher level of reinforcement than government requirements. So, there may be situations where you make a decision not to wear a mask and that would comply with national guidelines in educational settings. Wearing a mask is strongly advised and encouraged, but not mandatory. 

Will my workspace need to be reconfigured to meet distancing requirements?

Detailed plans for each floor and work area have been developed, and some workspaces and common areas reconfigured to align with social distancing requirements. Studio/lab workspaces will be configured to allow for social distancing.

How can UEL support staff returning to campus avoid public transport?

Staff who wish to travel to campus in personal vehicles will be accommodated by the car park being made free until 31 December 2020, when it will be reviewed, and that it is available on a first come first served basis. Staff should still work from home where possible. 

We will be promoting our enhanced UEL Cycle to Work scheme, that features an increased bicycle loan limit, up from £1,000 to £3,000. This will enable staff to purchase e-bikes and very lightweight, state-of-the-art commuter bicycles.

We have also expanded our inter-campus shuttle bus service to ensure that a safe capacity can be maintained onboard and at pick-up points.

What if I test positive for Covid-19?

If you test positive for Covid-19, let your line manager/ programme leader know so we can update our records. Do not return to campus until cleared to do so and please stay in touch with your line manager/ programme leader to tell us how you are.

Will I be notified if one of my colleagues tests positive for Covid-19?

If you believe you have been exposed to Covid-19, or have tested positive, report that status via the UEL Safety App. The University will work with public health authorities if there is danger of significant exposure to individuals who were in direct contact. Sharing of data is only processed in the interested of the safety and wellbeing of the individual and for public health purposes.

What if a dependant contracts Covid-19?

According to the NHS you'll need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you have been told by NHS Test and Trace that you have been in contact with someone who has Covid-19

What if one of my students is self-isolating or reporting symptoms?

Anyone experiencing symptoms should leave campus immediately if they start to experience any Covid-19 symptoms. Self-report via Safezone.

How will we know what room capacities are? 

There will be very visible notices in all rooms stating their maximum occupancy. 

What are the etiquette for staff who hot-desk? 

We have put together a checklist for line manager and staff to adhere to. We have limited space within Phase 1 roll out predominantly for Professional services and will be available on a booking system for half or full days with the space available for use between 7am and 7pm. Cleaning will take place three times daily. 

Have travel restrictions been lifted?

For the latest guidelines on travelling safely, please check the government guidelines to help you plan your journey.

TEACHING AND LEARNING

How will I teach my students?

All University of East London programmes are accessible in an innovative dual delivery mode. Our dual delivery model – prepare, participate, practice - draws on evidence-based educational attainment models (including the flipped classroom, the station rotation and the flex model of blended learning).

In Tiers 1 and 2, the traditional classroom is transformed into a central learning lab (CLL) that can be accessed both physically on-campus, including digitally connected lecture rooms, labs, maker spaces, rehearsal rooms and simulation suites, at the same time as live, synchronous streaming of these timetabled sessions via cloud-based applications.

How should academics work with students who have individual circumstances that need to be taken into account? 

We have developed a template with the schools’ directors of education and experience that offers guidelines for personalised learning. Where students are faced with difficult circumstances, they need to contact their academic tutors and their course tutors and follow the guidance in the template. 

What will be expected in terms of on-campus from students who are shielding or just want to protect themselves and their loved ones? Will they be required to attend in person or will they be allowed to do it online? I am particularly interested whether any of these will apply to international students who are required to get a visa to enrol on our courses even though they may not want to come to the UK at all. 

It’s important at the beginning to understand and talk both as a group and one to one with those that require space and time to talk it through that academics are aware of individuals concerns and that we allow those students to thrive through online learning. Where there are practical reasons for students to come together on campus then we recommended what additional precautions are taken and that time is given to ensure we make these arrangements ahead of any attended lecture or face to face engagement. It would be good for academics to keep centrally with their teams those that are more vulnerable or at risk an discuss weekly on what alternative provisions can be made and work with the students to overcome or make arrangements in the fairness of all. 

How will we be supported using the new dual delivery technology?

There will be a full programme of support in the skills of design and delivery of online learning to ensure that all staff are confident in building a dual delivery learning journey. The Centre for Excellence in Teaching and Learning (CELT) has provided an online course to complete and you are also required to complete the Microsoft Innovative Educator (MIE) badge.

On site there will be AV technicians on hand over the next four weeks to assist with any issues which arise.  Please call the extension number displayed in the room, if needed.  Our AV team is tasked with responding to queries within 15 minutes but, there may be delays.

When presenting in upgraded spaces, tutors will need to ensure they stay in front of the web camera to enable students remoting in to be able to see and hear you.

We have only place webcams in the centrally bookable teaching space not school-owned spaces which we don't have sight of or access to.  Schools have been purchasing and fitting their own.  We can assist with the ordering of these if needed.

Read the dual delivery handbook

Will staff have the necessary training on the controls on the equipment needed to make dual delivery work? 

We are providing training for staff to help their technology enhanced learning approaches through Microsoft Innovator Educator training. For Dual Delivery we have put in training that over 80 per cent of academics have taken up. Videos and documents have been made available to assist and support this training in how to use the equipment that have been put in lecture rooms. 

If you have a specific question about your individual circumstances, please speak to your line manager in the first instance.

If you have a more general question that hasn’t been answered, contact covid19enquiries@uel.ac.uk

 

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