Library's response to the coronavirus

Library, Archives and Learning Services takes the health and wellbeing of our staff and students in the University community seriously.  We have been supporting remote learning and teaching since the libraries closed in March and will continue to do so.  We are now working towards opening with a limited service in late July.  We will continue to update the FAQs below during this unprecedented time.

Are the libraries open?

Libraries are now closed, but library staff are working remotely to support you. You can contact us via email or chat (see below)

When will the libraries reopen? 

As government restrictions are lifting, we are preparing the library for phased reopening of buildings and services from late July 2020.  We have some work to do to ensure the safety of our users and staff, so please bear with us during this transition period.  In the meantime, you can still use our e-resources and get help from Library staff (see below).  We'll keep you updated on building re-openings on these pages, through our website, and on social media.  We look forward to welcoming you back into our buildings soon!

How can I get in touch with Library staff?

Contact us by email at library@uel.ac.uk or through chat with a Librarian

Online support hours:

Monday – Friday 9-5

Monday 13th July: Closed

Monday 31st August: Closed

Books

My books are overdue. What should I do?

We understand this is a worrying time for you and wish to assure you that if you have any books on loan, you can keep hold of them. You don’t need to return them to the library. All books have been automatically renewed until 2 August 2020. 

If you have received a request for a book you have on loan, you don’t have to return it. There will be no overdue fines for recalled books.

We will review the new return date as the situation evolves and keep you updated.

Inter Library Loan (ILL) books

If you have Inter Library Loan (ILL) books, then please keep them with you until the library desk is open with staff service. Where possible your inter-library loan book will be automatically renewed; where this is not possible, you will not incur any overdue charges.

Can I use the Inter library Loan service?

Yes, our Inter-library loan service continues to fulfill requests in digital format, all other requests are put on hold, or electronic alternatives are offered where possible. We will update you if there is any change to this service.

Online Support

Can I still access library resources from home?

Yes. We have a wide range of resources,  available to students remotely, which can be accessed from home via Library search.

online enquiries

Please use chat with a Librarian and email at library@uel.ac.uk

Monday to Friday 9 am-5 pm

You can also join our new Teams site, just go to ‘Add Team’ on the Teams home page, and use this code: en46dkb

I need to book a 1:1 with an Academic Services Librarian.

You can still book these. We do have the capability to schedule 1:1’s online if needed. Please email your Academic Services Librarian to book a slot:

https://uelac.sharepoint.com/sites/libraryandlearningservices/SitePages/Support-by-subject.aspx