Estates and facilities

Estates and Facilities Services is a major support service within UEL. Its primary role is to provide effective management of the campuses.

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Estates and Facilities Services is a major support service within UEL. Its primary role is to provide effective management of the campuses.

    Estates and Facilities

    Estates Operations

     

    Estates and Facilities Services is made up of a number of key departments and teams:

    • Estates Operations, led by the Director of Estates Operations, which works across campus facilities management, maintenance and security.
    • Projects & Estates Development, led by the Director of Projects & Estates Development, which covers strategic estate master planning, capital investment and space management for the University.

    All of our departments can be contacted by calling the Estates and Facilities Services Helpdesk (+44 (0)20 82232000) and then selecting the option for the service you require.

    Projects and Estates Development
     

    Projects and Estates Development

    The purpose of the Projects & Estates Development (PED) team is to operate both in a strategic and operational project delivery way. As a professional service function, the PED team leads in the delivery of renewals and capital projects by building collaborative relationships and taking a consistent approach to delivery.

    The department's principal aims include:

    • Improvement of student and staff experience by providing aspirational learning and teaching facilities.
    • Assisting in the strategic planning of the development of the connected campus for living, learning and working.
    • Working with Heads of Schools to maintain buildings and their facilities to ensure they remain fit for purpose.
    • Adopting a combined enterprise and departmental approach to deploying project management expertise to all academic and professional services areas of the organisation.

    Core services we offer include:

    • Strategic planning
    • Project delivery
    • Space management

    The PED team will work across Schools and campuses in the identification, development of proposals and planning through to implementation using coordinated project management procedures.

    Contact connectedcampus@uel.ac.uk to speak with the project team.

    Security services
     

    Security services

    At the University of East London, we have a dedicated security team to help maintain a safe and secure environment for students, staff and visitors and we provide a 24x7 service. Please contact us if you require any assistance.

    We provide:

    • Physical premises security
    • Patrol officers
    • Operation of CCTV system
    • Key control
    • Lost/found property
    • Incident reporting and investigation
    • Parking control information

    Emergency

    Our emergency contact number is open 24 hours : (020) 8223 7771 (all campuses)

    General security enquiries (Including reporting thefts, lost property, etc.)

    Silent Witness
    Have you witnessed a crime or incident or do you have information about a crime which occurred on campus? You can report it anonymously if you do not want to give your name. All you do is call 020 8223 5799 and leave a message. Security will do the rest. Your information may help us to reduce crime and maintain a safe campus environment.

    Access Control

    People
    All students, staff members and contractors are provided with an ID card which also provides them with appropriate levels of access to the campuses. All ID cards should be displayed at all times and should be produced upon request. 

    If you are expecting a visitor it is important to let Customer Services Reception know in advance by completing a Visitor Application Form. All visitors should report to Customer Services Reception upon arrival to campus. Customer Services Reception will greet the visitor, provide directions, issue a visitor ID card and contact the person they are visiting to inform them of their arrival. All visitor ID cards must be returned to Customer Services Reception at the end of the visit.

    Vehicles
    Only authorised vehicles are permitted to enter the campus grounds. All staff and students who wish to drive to campus should complete and submit a parking application in order to be approved to park on the grounds.

    If you are expecting a visitor and wish to arrange a parking space, please contact Customer Services Reception at the relevant campus by email in advance to check availability and reserve a space if possible. Please be advised that visitor parking spaces are limited and we cannot guarantee that we will be able to provide one. Visit the Parking page on the intranet for more information. You will need to be logged in to Sharepoint to view this page.

    We receive a large number of deliveries each day and all preferred suppliers are authorised to access the campus grounds. If you are expecting an ad hoc delivery from a supplier/courier who is not a preferred supplier then you must inform security in advance so that we can authorise access. 

    Similarly, if you are planning to use a taxi to drop you off/pick you up from the campus then you must have a UEL ID card to be permitted access to the campus. If you do not have a UEL ID card then you must inform Security Services in advance. If Security is not informed in advance then the taxi will need to drop you off/pick you up at the roadside just before the security barrier.

    Contact
    Sivakumar Jayaraman - Security Operations Manager  - s.jayaraman@uel.ac.uk

    See details on car parking
    Maintenance
     

    Maintenance
     

    The maintenance department provides both a reactive and preventative maintenance service. We employ a team of qualified and certified plumbers, electricians and handymen to ensure that the campuses are kept in full working order. 

    The team looks after all of the buildings, the grounds and the gardens across the campuses and endeavours to fix things as soon as they are broken.  Where this is not possible, they will respond promptly to any reported faults and aim to provide a friendly and efficient service. 

    The maintenance team is additionally supported by specialist contractors on an ad hoc basis; these contractors are fully vetted and compliant with appropriate regulations and codes of practice and will have an approved Permit to Work.

    Reactive Maintenance
    The maintenance department aims to provide an efficient service and will often be able to resolve problems within a day or two of being reported. There are times when this is not possible and in peak periods reported jobs are assigned a Service Level Agreement (SLA) so that priority is given to the most important and urgent jobs. A summary of how jobs are categorised is provided in the Repairs and Maintenance SLA section.

    The maintenance department additionally provides a 24x7 call-out service for emergency repairs so if the fault cannot wait until the next working day (for example, the Priority 1 immediate response category in the Repairs and Maintenance SLA section) then this should be reported to Security Services who will contact the on-call team on your behalf.

    To report a fault or problem please contact the Estates and Facilities Services Helpdesk (ext 2000).

    Preventative Maintenance Checks
    The maintenance department carries out daily preventative checks behind the scenes to ensure the safety of staff and students. 

    Request for New Works
    In addition to carrying out planned and preventative maintenance, the maintenance department can assist with New Works projects that do not require the involvement of the Capital Projects team.

    Departments and Schools are reminded that they are responsible for ensuring that the maintenance team are informed and consulted about all new building works and any works to the fabric of the building. This will ensure that the works adhere to the relevant regulations and codes of practice.

    If you have a project that requires the involvement of the maintenance team or simply require a quote or feasibility study for a potential project then please complete and submit the Request for New Works form (doc). You will need to be logged into SharePoint to access this.

    Permit to Work
    All contractors employed through the Maintenance department are required to complete and submit the Permit to Work form (doc) to gain authorised access to work on site. You will need to be logged into Sharepoint to access this.

    Please contact the Estates and Facilities Services Helpdesk (ext 2000) if you need any further information.

    Contact

    Sustainability

    Sustainability

     

    Sustainability: the world's challenge; UEL's opportunity
    We will become the most sustainable university in London. Sustainability is embedded into what we learn, how we teach and research and how we operate our campuses. All our staff will understand the commitments we are making to sustainability and their role in driving positive change for our university community and our environment. All our students will leave as responsible graduates and global citizens with the knowledge and skills to live sustainable lives after their time at university.

    Read about our sustainability
    Estate operations
     

    Facilities management

     

    Estates and Facilities Services provide a range of campus services to help keep the campuses running like clockwork. We pride ourselves on delivering a high-quality service and this is at the heart of everything we do - we aim to deliver a consistently friendly and efficient service and provide a clean and safe environment for the delivery of high-quality teaching and research.

    Our campus services include; keeping the campuses clean and in good condition, welcoming visitors, issuing parking permits, managing post-room and porter services and providing a range of catering services to suit our diverse mix of students and staff.

    See details on the following campus management areas:

    Contact
    Mollie Miller - Senior Facilities Manager - m.miller@uel.ac.uk

    Space management
     

    Space management
     

    The key aim of space management is to manage a dynamic but limited resource (our estate) to support our academic activities, minimise costs, and sustainably achieve effective utilisation.

    The Space Management team work in close collaboration with Schools and Services to determine and plan their short-term and long-term space requirements and allocate building space accordingly.

    Space Management can help with a variety of functions from authorising and assisting space requests to coordinating room and department moves. Please contact us if you require assistance with planning and managing your space requirements.

    Support from the sector
    The University uses several tools provided by the  Space Management Group (SMG) which was originally set up by HEFCE, Universities UK and others. We also undertake regular benchmarking of our performance against the sector and submit Estate Management Statistics (EMS) to HESA on an annual basis.

    Move management
    The Space Management unit also coordinates moves on behalf of schools and services when required. This ensures the University’s space database is always kept up to date and appropriate records of our use of space are kept for our statutory submissions.

    As part of the move management function, we will:

    • Liaise with the relevant services to ensure sufficient provision and correct placement of electrical sockets and network points.
    • Ensure rooms are suitable and fit for purpose.
    • Liaise with the GAs or moving contractors as appropriate.
    • Manage the move process.
    • Arrange new keys and/or access control.

    Off-site storage options
    There is limited storage provision onsite and from time-to-time it may be necessary to use off-site storage.

    Contact
    Dean Pyle - Space Manager: email  d.pyle@uel.ac.uk

    Contact us

    Estates and Facilities Services is made up of several key departments and teams who all report to the Director of Estates and Facilities Services. 

    All of our departments can be contacted by calling the Estates and Facilities Services Helpdesk (ext 2000) and then selecting the option for the service you require. 

    Docklands campus West Building

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