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International Quarantine Packages

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Quarantine package overview

Here at the University of East London we are looking forward to welcoming all our international students onto our campus this Autumn. In the midst of the COVID-19 outbreak, as a university we have worked and adapted new measures to protect our students travelling to study with us.

The guidance on this page has been designed to create a comfortable and seamless self-isolation experience for you by offering quarantine packages. This is to minimise any risk of outbreaks and get you back to normal campus life as quickly as possible.

Quarantine Packages

Here at the University of East London we have created a menu of options to best support you during your quarantine period. You will have the options to select an all-inclusive package, which will include; airport transfers, on-campus housing for 14 days, meal plans inclusive of 3 meals a day, and access to our Academic Kickstarter Programme. We will also supply an en-suite bedroom with kitchen essentials and toiletries.

If you do not wish to choose an all-inclusive package, select services are also available on an individual basis.

Quarantine FAQs 

What is quarantine?

Quarantine is a period in which people arriving from elsewhere are required to isolate in order to stop the spread of infection. When you arrive in the UK, you may not be allowed to leave the place where you’re staying for the first 14 days you’re in the UK. This period is known as a ‘quarantine period’ and will apply to anyone travelling to the UK unless you’re arriving from an exempt country.

The purpose of the quarantine period is to help contain the spread of Covid-19 in which it can take up to 14 days for symptoms to appear. The UK Government have said they will carry out some spot checks to ensure self-isolation is being carried out and penalties will be in place for those who do not comply.

Do I need to quarantine?

The university cannot be certain of the quarantine policy that will be in place when you travel and arrive in the UK this September 2020. Therefore, it is important that you have adequate time to plan if you are required to quarantine. We want to make you are aware of current Government policy and our plans to support you with it. We would ask that you continue to check the status of the country you are travelling from and adapt your plans accordingly. Please rest assured that our team are here to support you every step of the way.

The current regulations with the UK government require individuals travelling from certain countries to quarantine for different periods of time. To check to see if and how long the country that you are travelling from is required to Quarantine when you arrive in the UK visit the following website

Are there any quarantine packages available on-campus?


Yes! Here at the University of East London we have created a menu of options to best support you during your quarantine period. You will have the options to select an all-inclusive package, which will include; airport transfers, on-campus housing for 14 days, meal plans inclusive of 3 meals a day, and access to our Academic Kickstarter Programme.

If you do not wish to choose an all-inclusive package, select services are also available on an individual basis.

What are the Do's and Don'ts of quarantining?

We have designed a Quarantine Guide document to help guide you through the rules surrounding self-isolation, upon your arrival to the UK. Please carefully read through this document and ensure you follow all guidance to ensure the safety of others and yourself.

Do I need to complete any forms to travel?

Before you travel to the UK from any country you must complete the following form https://www.gov.uk/provide-journey-contact-details-before-travel-uk. You can use the green ‘start now’ button at the bottom of the page to complete the form

What steps do I need to take to be safe when travelling to the UK?

  • Wear a mask to keep your nose and mouth covered when in public settings.
  • Avoid close contact by staying at least 6 feet (about 2 arms’ length) from anyone who is not from your household.
  • Wash your hands often or use hand sanitizer (with at least 60% alcohol).
  • Avoid contact with anyone who is sick.
  • Avoid touching your eyes, nose, and mouth.

Do I need to wear a mask on the plane?

Yes! You will be required to wear a mask to keep your nose and mouth covered during your entire flight to the UK.

What if my flight is cancelled?

Keep calm and seek guidance from your airline carrier’s information desk at the airport. Please update the University team as soon as possible so that we can reschedule any transfers that have been arranged for you and notify the Residential Life team if you have booked your accommodation with UEL.

Do you offer airport pick-up services?

Yes! Airport transfers will be offered if you are registered with the International Arrivals Team. If you would like UEL to arrange an airport transfer on your behalf, we must receive confirmation of your flight itinerary 72hrs before your arrival into the UK.

Can I quarantine on-campus?

Yes! Here at the University of East London we are offering our international student’s quarantine packages that include transportation from the airport, on-campus accommodation, and meal plans. The purpose of these packages is to make your journey and time in quarantine as easy and as stress-free as possible.

For this package you can apply for any of our shared accommodation. Please see the following link for further information on how to apply for accommodation.

What are my on-campus quarantine options?

There are five options available; including an option for students to quarantine on-campus and then move off-campus after the initial quarantine period.

Option 1

You can live on-campus and take advantage of the all-inclusive quarantine package including; catering, quarantine care package, and airport transfers.

Option 2


You can live on campus and opt-in for the quarantine package, which includes only the quarantine care package and airport transfers.

Option 3

You can choose to live off-campus, following 14 days of accommodation on-campus, for the quarantine period. This option includes; the fully-inclusive package with catering, quarantine care package, and airport transfers.

Option 4

You can choose to only opt in for airport transfers if you will be living off campus. Your information will be sent to our external airport transfer company.

Option 5

No package or support needed.

If you intend to stay on campus for your studies (or part-of) make sure to book your accommodation via this link. You will need to meet the eligibility criteria and deadline dates. You can choose to live on campus for Term One, Full Academic Year, or Full Academic Year and Summer 2021 - tenancy dependent on your course length.

Please note Terms and Conditions apply to the above. 

What does the quarantine package include?

The quarantine package offers; airport transfer, 2 weeks' worth of accommodation and a 14-day meal plan, with delivery. We will also supply an en-suite bedroom with kitchen essentials and toiletries. Here’s what's included:

  • Bedding
  • Towels
  • Toilet paper
  • Handwash
  • Shower gel
  • Shampoo
  • Toothpaste
  • Kitchen and bedroom cleaning products
  • Crockery kit
  • Tea & coffee amenities

How do I choose a quarentine package?

To select a quarentine package please complete this form

Can I get a meal plan whilst in quarantine?

Yes, you will be emailed a meal order form with options for breakfasts, lunches and dinners (all meals will be Halal and vegetarian options will also be available). Meals will then be delivered to your door throughout your self-isolation period.

If I choose to not get a meal plan, where can I buy groceries?

All the big-name UK supermarkets provide an online shopping experience and will arrange home delivery, though these can sometimes be challenging to acquire. Other options are available but the most popular online grocery delivery shopping sites are as follows:

  • Tesco
  • Morrisons
  • Sainsbury's online
  • Waitrose
  • Asda
  • Ocado

It is safe to have supermarkets orders delivered because supermarkets must follow the Government's safety guidance. Staff packing your food and other items should regularly wash their hands and maintain good hygiene practices in food preparation and handling areas.

You should minimise the chance of coronavirus spreading by maintaining 1-2 meter distance when your order is brought to you or simply collect from your door once the items have been dropped off.

Do you have other food delivery services available?

Yes! London is home to a plethora of amazing restaurants, many of which can be accessed via food delivery apps such as; Uber Eats, Deliveroo, Just Eat and other independent restaurants that offer their own delivery service. These providers are prepared to deliver in a safe and contactless way, should you want to eat something outside of the meal plan or are out of groceries.

Are there any social virtual activities that I can take part in?

We understand that isolating upon arrival to a new country is daunting, but our Residential Life Team are working hard to plan virtual events during this time, to keep you engaged and socialised. This schedule will be updated regularly on our intranet pages which will be shared to your personal email address prior to your arrival.

Will I be able to do laundry?

Our laundry facilities are shared and outside of your immediate accommodation. Therefore, during your self-isolation period you will not be able to access the facilities. We recommend you bring enough clothing and additional towels to last for 14 days.

Do I need to have registered with a doctor in the UK to receive treatment if I feel sick whilst in quarantine?

As part of your visa application you would have paid for the Immigration Health Surcharge (IHS) to give you access to certain NHS medical care in the UK. Your Tier 4 visa itself will act as proof that you are entitled to NHS medical care. You can find more information about health care in the UK here.

You should not register at a doctor’s surgery in person during your period of quarantine. If you feel sick during this period please contact the NHS helpline on 911.

Once your period of quarantine is over, you can register with a doctor in the UK and you can find out more under the ‘Life in the UK’ section of our International Orientation page.

Are there things I should ask my landlord to be better prepared for my quarantine period?

For our new learners who will quarantine in private accommodation, we are working closely with landlords in the private sector to clarify arrangements they have in place for supporting you during this time. All UEL’s students will have access to our online resources during their quarantine and UEL will organise regular check-in calls and our Student Support Services will be on hand to support you throughout this 14-day period.

How do I buy my groceries if I don’t have a meal plan?

All the big-name UK supermarkets provide an online shopping experience and will arrange home delivery, though these can sometimes be challenging to acquire. Other options are available but the most popular online grocery delivery shopping sites are as follows:

  • Tesco
  • Morrisons
  • Sainsbury's online
  • Waitrose
  • Asda
  • Ocado

It is safe to have supermarkets orders delivered because supermarkets must follow the Government's safety guidance. Staff packing your food and other items should regularly wash their hands and maintain good hygiene practices in food preparation and handling areas.

You should minimise the chance of coronavirus spreading by maintaining a distance of 1m+ when your order is brought to you or simply collect from your door once the items have been delivered.

Do I need to have registered with a doctor in the UK to receive treatment if I feel sick whilst in quarantine?

As part of your visa application you would have paid for the Immigration Health Surcharge (IHS) to give you access to certain NHS medical care in the UK. Your Tier 4 visa itself will act as proof that you are entitled to NHS medical care. You can find more information about health care in the UK here.

You should not register at a doctor’s surgery in person during your period of quarantine. If you feel sick during this period please contact the NHS helpline on 911.

Once your period of quarantine is over, you can register with a doctor in the UK and you can find out more under the ‘Life in the UK’ section of our International Orientation page.

 


What are the costs for each package?

Option                 

Includes Cost

#1

Live on campus

Catering

Quarantine care package

Airport transfer

£150 + Airport (price to be confirmed once booked)

#2

Live on campus

Quarantine care package

Airport transfer

Free of charge + Airport transfers (price to be confirmed once booked)

#3

Live on campus or 14 days & then off campus

Catering

Quarantine care package

Airport transfer

£400 + Airport transfers (prices to be confirmed once booked)

#4

 

Airport transfer

 

Airport transfers (prices to be confirmed once booked)

#5

No package required

Not applicable

Please note all costs are indicative and may be subject to an increase or decrease dependent on current Government Guidelines.

What should I expect when I am quarantined?

You should self-isolate in one place for the full 14 days, where you can have food and other necessities delivered, and stay away from others. You must self-isolate at the address you provided on the public health passenger locator form that you must complete on arrival into the UK.

What is appropriate quarantine etiquette when living with other people?

The people you’re staying with do not need to stay at home and quarantine with you, unless they travelled with you and are also required to self-isolate for 14 days. It’s important to avoid as much contact with other people as possible in your home and always practice social distancing in order to reduce the risk of transmitting coronavirus. You should stay in a well-ventilated room with a window to the outside that can be opened, separate from other people in your home.

Am I allowed to go outside?

You cannot go out to the University Campus, start work or visit public areas and you must only exercise within your home or garden if you access to one. You should not go shopping unless it is an emergency and you cannot find help within a suitable time frame. If you require help buying groceries, other shopping or picking up medication, you should order a delivery online or seek advice from the UEL University Team who are here to assist you throughout the 14-day quarantine period.

How often should I wash my hands?

In the context of COVID-19 prevention, you should make sure to wash your hands at the following times:
  • After blowing your nose, coughing or sneezing
  • After visiting a public space, including public transportation, markets and places of worship
  • After touching surfaces outside of the home, including money
  • Before and after eating
  • You should wash your hands with either cold or warm water for at least 20-30 seconds. The same goes for hand sanitizer: use a sanitizer that contains at least 60% alcohol and rub it into your hands for at least 20 seconds to ensure full coverage.
What is online enrolment?

In order to enroll online to start your course whether remotely at first or in person on campus you are required to enroll online so we can check your visa documents.

Please do not worry if your visa has not been granted yet, as you can still enroll online and start studying whist waiting for your visa to be granted.

Can I still enroll if I have not collected my BRP due to quarantining?

Yes, you will be able to upload a copy of your passport and entry visa in your passport to complete the online enrolment. You will be able to provide a copy of your BRP once you have collected it. But you will still be able to engage with your studies and must wait till your have completed your 14-day self-isolation before attempting to collect your BRP.

Is there an orientation program planned so I can learn more about UEL?

Yes, you can join the online orientation programme here. You will be able to find more information on preparing for university, the 5 steps to orientation and course inductions.

As part of the orientation program you will find a dedicated international orientation section where you will be introduced to the International Student Advice team who are here to support you and answer any visa or immigration related queries throughout your studies. The international orientation section includes important information about your Rights and Responsibilities as a Tier 4 student, working in the UK, life in the UK and dealing with culture shock. There are lots of fun activities and quizzes on this site too!


When does my online enrollment have to be completed by?


The deadline to enroll online for most students is the 9th October 2020, but you should also check the last date of enrollment on your CAS, if you are a Tier 4 student.
What is the Academic Kickstarter Programme?

The Kickstarter Programme is an innovative 2-week programme designed by our East London team to kick-start the success of our international students at both undergraduate and postgraduate level. The Kickstarter Programme is subject/school specific and focuses on our key Vision 2028 principals around career-focused study, development of emotional intelligence and celebrating diversity.

During the 2-week course, your professors will introduce key academic concepts and expectations in an innovative and interactive format. The Kickstarter Programme includes modules to help you get the most from your knowledge of academic English and fine tune your study skills for UK University settings. We will also participate in an interactive project that gives you the opportunity to build enthusiasm around your Programme and start to network with fellow students from around the world.

What IT equipment should I bring with me to the UK?

We encourage all our students to bring a smart phone and either a tablet or laptop when they travel to the UK to commence their studies. All our East London digital platforms are “mobile first” so that you can access them at any time and still get the best possible user experience.

Can I be part of the Academic Kickstarter programme even if I’m not staying on-campus?

Yes! The Kickstarter programme is open to all international students who enroll at UEL in September 2020. The course will be delivered 100% online during the September 2020 intake so that you can access all aspects of the programme,- no matter where you are at the time.
How do I know when I am done quarantining?

Your quarantine period should end after you have self-isolated for 14 days and you are not showing any COVID-19 symptoms. You can find more information here.

When can I pick up my BRP card?


When your period of quarantine is over you will be able to collect your BRP card from the designated post office on your visa decision letter. UKVI have confirmed that students will not be penalised for not being able to collect their BRPs whist coronavirus measures are in place.

When can I start attending classes in-person?

The University expects students to have arrived in the UK by 30th November 2020. You should start attending your classes in person after your period of quarantine.

Please check your university timetable to ensure that you have been moved from engaging remotely to engaging in the UK.

Do I need to register with the Police and if so when should this be done?

Only some nationals are required to register with the police. Please see register-with-the-police If you applied for your visa from outside the UK it will state ‘pol reg’ on your visa. UKVI have confirmed there will be no penalties if you have not registered with the police within the required time frame. Currently Police registration services are suspended, and you can check the following website for more information https://www.met.police.uk/advice/advice-and-information/ov/registering-overseas-visitor/af2/how-to-register/

What are the COVID – 19 Rules in London and England?

The UK government has introduced several rules to help minimise the impact of COVID-19. It is important that you familiarise yourself with guidelines for England before you arrive and keep up to date with any changes once you arrive.

The main rules that you need to be aware before arrival are:
  • 1m+ social distancing
  • You must wear a face covering in enclosed public spaces and shops
  • You must wear a face covering on public transport and you should try to avoid peak times to reduce crowding.

The full guidance, which is updated regularly, can be found on the UK Government website. Make sure you read this and look out for updates.

Contact us

Email the International team here