Refund policy for online payments
Our online payment system for students
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Our online payment system for students
Refund policy for online payments
Our online payment terms and conditions
The system we use to allow online payments is called WPM. The terms and conditions of use may be updated at any time and any changes will be effective immediately. Please ensure you are aware of the current terms.
1. Terms and conditions
It is important that you read these terms and conditions terms carefully before using the online payment facility as using this online payment facility indicates that you accept these terms. Please do not use this online facility if you do not accept these terms and conditions.
2. Online payments
All payments must be made in £ Sterling. The student or third party will be liable for any currency conversion costs or other charges that may be incurred in making the payment.
3. Receiving online payments
We will aim to show your payment on your University accounts on the following working day.
4. Declined Payments
The University will not be responsible if a payment is either refused or declined by the Card Issuing Bank for any reason.
5. Refund policy
We will aim to show your payment on your University accounts on the following working day.
6. Receiving funds
Refunds will go back against the original payment in compliance with the Bank’s Card Rules.
7. Security
All card payment details entered through this gateway are encrypted and the communications between the gateway and the Payment Service Provider’s site are also encrypted.
8. Protecting your details
The University will not be liable for any failure by the card holder making the payment to properly protect their details being seen by other persons or otherwise obtained by such persons during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.
9. Service provider
The on line card payments are not collected by the University directly but by the Payment Service Provider. We accept all cards except American Express and Diners.
10. Service Provider Payment authorisation
The card holder will receive an e-mail either confirming that the payment has been authorised by their card holding bank or declined.
11. Checking payments have been accepted
It is responsibility of the student to check with the University that the card payment has been accepted.
12. Data Protection
The term ‘personal data’ is as defined in the Data Protection Act 1998
13. Personal Data
The University will collect (or may already hold) the student’s personal data and that of the third party making the payment in accordance with its data protection policy.
14. Acceptance of terms and conditions
By agreeing to these terms and conditions, the student and any third party making payment accepts and consents to their personal data being provided to the Payment Service Provider for the sole purpose of the Provider offering and administering the online payment facility to the student or the third party making the payment.
15. Ensuring data accuracy
The student or third party making the payment is responsible for ensuring that all personal data provided to or held by the University and /or provided to the Payment Service Provider is clear and accurate. The University will not be liable for any losses suffered by the student or third party making the payment as a result of inaccurate information being provided either to the University of the Service Provider.
16. Issues with online payments
The University may use the personal information provided to it to contact the student or third party making payment, to clarify or resolve any issues that arise in connection with any online payment made in respect of the student’s accounts with the University.
Contact us
Email contact
If you prefer to, you can contact us by email. Our email address is creditcontrol@uel.ac.uk we can either reply by email or give you a call, if you prefer. Please state your student number or customer account number on your correspondence.
Telephone contact
You can also give us a call on the following number: +44 (0) 20 8223 7333 (lines open: Monday to Friday, 9am to 5pm)