Wi-Fi

Accessing UEL Wi-Fi

UEL offers students and staff unlimited Wi-Fi access throughout our buildings and halls of residence.

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Accessing UEL Wi-Fi

UEL offers students and staff unlimited Wi-Fi access throughout our buildings and halls of residence.

Wi-Fi

About eduroam

The official wireless network for all devices on campus is 'eduroam'.

All UEL staff and students can access eduroam on laptops, tablets and smartphones using their UEL username and password. Once your device is set up, it will automatically connect whenever you are in an area served by eduroam, including at other universities.

The network is fast and secure, and supports access to learning resources, email, social media and web browsing.

For more information, please visit the eduroam website.

Are you a new student?

You can access eduroam Wi-Fi only after changing your default password. Before that, connect temporarily to The Cloud from your device’s Wi-Fi list.

Using eduroam at UEL

Connecting to Eduroam

To get eduroam on a mobile device, install the geteduroam app from your app store. When you log in, use your UEL username and password in this format: username@uel.ac.uk, for example, u1234567@uel.ac.uk.

On a laptop, connect to the ‘eduroam’ network in your Wi-Fi settings and sign in as above. If you have any difficulty connecting, use eduroam’s configuration assistant tool (CAT) installer and follow the steps for your device. You can download this from eduroam.

Guidelines when using Eduroam at UEL

If you download or share copyright material, or access inappropriate material, this will lead to the loss of computing privileges and possible disciplinary action. If you want to read more about IT policies, please read our Information Security Policy.

Other Wi-Fi provisions at UEL

Guest Wi-Fi: The Cloud

The Cloud guest Wi-Fi is available for visitors who do not have access to the eduroam network. Please note that this network has limited bandwidth, and its main purpose is to provide sufficient internet access for guests. UEL staff and students should not use this network, as their usage could negatively impact the experience for visitors.

Student Accommodation Wi-Fi: Glide

The Glide network is available in all UEL student accommodation, providing both wired and wireless internet. It has enough capacity to support social activities and services like streaming.

Frequently Asked Questions (FAQs)

I can’t connect to the eduroam Wi-Fi. What should I do?

If you can't connect to the eduroam Wi-Fi, you must:

  • install the geteduroam app on a mobile device, or use the Configuration Assistant Tool (CAT) on a laptop (see instructions above). This installs the security certificates needed to connect;
  • check that you are using your full UEL username and password.

If you still cannot connect, switch your Wi-Fi off for 30 minutes, then try again.

What username and password should I use for eduroam?

Use your UEL username followed by @uel.ac.uk (for example, u1234567@uel.ac.uk for students) and enter the same password you use for other UEL applications.

My phone asks for certificate and domain to connect to eduroam. What should I enter?

If your phone is asking for additional information, please try installing the geteduroam app instead. This will automatically apply the correct settings. 

If you still need help, contact the Student Hub (students) or the IT Service Desk (staff) using the details below.

Can I connect more than one device to eduroam?

Yes, you can connect multiple personal devices to the eduroam network.

Do I have to pay to use Wi-Fi at UEL?

No, eduroam Wi-Fi is provided free of charge for staff and students to use on personal devices. 

Need IT help?

Student

Log a request with the Student Hub

If you can't log in to the portal, please call the Student Hub on 020 8223 4444.

Staff

Log a request with IT Service Desk

Alternatively, call IT on 020 8223 2468.

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