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Image and file upload FAQs  

Find out answers to frequently asked questions when uploading files.

The file extensions currently compatible with our system and eligible to be uploaded are:
  • Microsoft Office documents DOC, .DOCX, .XLS, .XLSX
  • Adobe Acrobat.PDF
  • Image file formats JPG, .GIF
  • Text file .TXT
Microsoft or more advanced (paid for) programs like Adobe Elements can solve these problems for you.
If using Windows you can either resize your picture by a certain percentage or so it's a specific size. Please see the below links to Microsoft's help pages for detailed step-by-step guides including video help:
Acrobat Reader, Adobe Acrobat (paid for) or export to PDF options are a key to solving this issue. 
  1. Open your PDF file using Acrobat Reader. Operate as if your wish to print your document and select export to PDF in the printers list.
  2. Select "Advanced options", change the number of dots per inch (dpi) down to 150 and print.
  3. Choose a folder and give a new name to the file to be generated or same if replacing the existing file.
  4. Check the quality of the document and if not satisfactory, start again from the original file using a higher value above 150 dpi.
  1. If your word processor (Microsoft Office Word (paid) or OpenOffice Writer (freeware) does not included a PDF generation tool, install PDFCreator (freeware).
  2. Before using your word processor, make sure the sizes of your image files are not too big. If necessary reduce file size (see above about images files).
  3. Create a new document and insert your images one by one (Insert > Image > From File). Save your document using .DOC (or ODT if OpenOffice).
  4. Convert to PDF format either directly from the File menu if available or through the Print options that include PDFCreator.

The size of the final file must not exceed 1 MB. If the file is still too big, reduce the individual image sizes once again and rebuild your document by going through steps 1- 4.

Your can use Adobe Acrobat or PDFCreator for this purpose, if using PDFCreator:

  1. Open all the PDF files to be assembled (using Acrobat Reader)
  2. For the first file, choose PDFCreator as your printer and print
  3. In the PDFCreator dialog box, select "Wait - Collect"
  4. Open the second file and do the same as above until the last file
  5. The Print Monitor of the PDFCreator will display a list of all files which have to be highlighted (using Shift key and mouse)
  6. Go to the "Document" menu and select "Combine"
  7. In the same "Document" menu, select "Print"
  8. In the dialog box select "Save", this will generate the final (merged) PDF file.

Please make sure the resulting document size is less than 1 MB. If not, you may need to follow the instructions given in reducing the size of my PDF files above