ILM Certificate in Effective Coaching

Royal Docks School of Business and Law

Join our six-day coaching course and develop practical skills to improve team performance and lead change in your organisation.

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Royal Docks School of Business and Law

Join our six-day coaching course and develop practical skills to improve team performance and lead change in your organisation.

Start dates

June 2026
September 2026

Attendance

6 days, face-to-face/hybrid

Learning mode

USS campus and at business site

Course Summary

Build practical coaching and mentoring skills for the workplace. 

This course is for staff at all levels, including managers and team leaders, who want to strengthen their coaching knowledge and apply effective coaching approaches at work.

The Level 3 Certificate in Effective Coaching short course will run in a hybrid format for six days over 9 months.

Our coaching short courses are designed to provide comprehensive training that fits around your professional commitments.

Course intakes

Course leader

June 2026 intake will be taught on:

  • 1 June
  • 2 June
  • 3 June
  • 19, 20 October
  • 15 February 2027

September 2026 intake will be taught on:

  • 8, 9, 10 September 2026
  • 19, 20 January 2027
  • 18 March 2027

Liz Aylott has over 21 years’ experience as an HR specialist and lecturer in Employment Law and Employee Relations. 

She worked in HR across both industry and the charitable sector before moving into teaching. Liz has taught undergraduate and postgraduate students in Further Education (FE) and Higher Education (HE). 

Her work places the employee and the student at the centre of professional practice, combining practical HR expertise with academic insight.

If you are interested in applying or would like further information, please contact Liz Aylott via email at businessdevelopment@uel.ac.uk.

Personalised coaching training

Gain greater self-awareness as a manager.

Small group sizes

To support your learning.

Strategic viewpoint

Supporting you to influence the organisation's coaching culture.

What you'll learn

By the end of this course, you will be able to:

  • Increase your self-awareness by exploring your values, preferences, communication style and leadership approach.
  • Use practical coaching tools and models to structure effective coaching conversations and support self-awareness, growth, mindset shifts and behaviour change.
  • Coach ethically and professionally, including creating clear contracts, maintaining coaching records and developing reflective practice.
  • Understand the neuroscience behind coaching, and its links to psychological safety and high performance.
  • Create a coaching culture within your organisation and address common barriers to implementation.

Our coaching and mentoring short course equips you with evidence-based techniques designed to improve workplace performance and deliver measurable results.

Fees

£1,700 inclusive of VAT.

Accreditation

Accredited by the Institute of Leadership and Management.

Modules

Understanding good practice in coaching within an organisational context

This core module develops your ability to apply effective coaching practice within an organisational setting.

Undertaking coaching within an organisational context

For the award, this module requires you to undertake:

  • a minimum of 6 hours of effective coaching with 2 individuals within an organisational context
  • a 1-hour meeting with your supervisor/tutor. 

You will be able to identify areas for improvement through ongoing review and feedback. This is only undertaken for the award.

Undertaking an extended period of coaching within an organisational context

For the Certificate, this module requires you to undertake:

  • a minimum of 12 hours of effective coaching within an organisational context
  • a 2-hour meeting with your supervisor/tutor. 

You will be able to identify areas for improvement through ongoing review and feedback. This is only undertaken for the certificate.

Reflecting on coaching skills within an organisational context

This core module develops your ability to evaluate your effectiveness as a coach within an organisational setting.

Your future career

Demand for managers with strong coaching skills continues to grow (Harvard Business Review, 2023). 

This course strengthens your existing management capability and helps you apply coaching techniques to improve team performance. 

By developing your skills as an internal coach, you will be able to: 

  • Support underperforming team members more effectively
  • Lead and embed organisational change
  • Strengthen engagement and accountability across your team
  • Add measurable value to your employer through improved performance
London City Airport from above
This coaching course has been invaluable in providing me the tools and guidance on how to apply a coaching approach in my role as a HR Business Partner in my organisation. I find that I often refer back to the models and tools as I work with senior leaders, and it has allowed me to adopt a more strategic, insight-driven style when engaging with my stakeholders. The access to group sessions and support was foundational in building our coaching cohort with a great deal of trust and engagement.

Ciara Munnelly

HR Business Partner - GSK

How you'll learn

Guided independent study

This course can be delivered in one of two formats: 

  • A five-day intensive course, or
  • A split delivery model of three days, two days and one day 

All study must be completed within nine months. 

During this period, you are expected to undertake guided independent study, including: 

  • Completing written assignments
  • Delivering your required coaching hours
  • Reflecting on your coaching practice 

Our programme combines theoretical learning with extensive hands-on coaching practice, allowing you to apply concepts in real organisational settings.

 

Support

You will receive dedicated supervision time with your tutor throughout the course, along with support to complete assignments.

 

Class sizes

This course has a typical class size of 6 to 15 students.

How you'll be assessed

You will be assessed by written assignments, records and reflections of your coaching.

Who teaches this course

Laura Osman is Director of Beam Coaching and Training and an associate lecturer at the University of East London. 

She spent 17 years in education as a drama teacher and Initial Teacher Training (ITT) lead before qualifying as an executive coach with the Institute of Leadership and Management (ILM). She now holds Senior Practitioner (facilitator) status with the European Mentoring and Coaching Council (EMCC). 

Laura works across primary and secondary education, delivering leadership coaching and training programmes. Her combined experience in education and executive coaching informs the course's practical, applied approach.

Associate lecturer Laura Osman
Group of business people meeting with buildings in the background
I would highly recommend the ILM level 3 Coaching delivered by Laura Osman at UEL. This qualification and experience has given me the opportunity to develop my coaching ability. I have gained insights as to the standards, ethics, and excellence of being an effective coach. Laura is an exceptional course tutor, her technical subject knowledge and passion makes the journey for learning and exploring an enjoyable experience, whilst building student confidence.

Rachel Roper

HR Business Partner - Mid and South Essex NHS Foundation Trust