ILM Certificate in Effective Coaching
Royal Docks School of Business & Law
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Royal Docks School of Business & Law
Start date
January 2026
March 2026
Attendance
5 days, face-to-face/hybrid
Learning mode
USS campus and at business site
Course Summary
This practical coaching and mentoring course is for staff at all levels who want to develop their knowledge and skills in effective coaching within the workplace.
The Level 3 Certificate in Effective Coaching short course will run hybrid for five days over 9 months. Our coaching short courses are designed to provide comprehensive training that fits around your professional commitments.
The course will be taught on 19-20 January, 22 January, 18-19 May and 10 July 2026.
Personalised coaching training
Gain greater self-awareness as a manager.
Small group sizes
To support your learning.
Strategic viewpoint
Supporting you to influence the organisation's coaching culture.
What you'll learn
- Explore your own values, preferences and communication and leadership styles, leading to greater levels of self-awareness.
- Learn a range of coaching tools and approaches in order to structure coaching conversations and facilitate self-awareness, growth and mindset and behaviour change in others.
- Understand how to coach ethically, which includes creating a robust contract, how to keep coaching records and how to develop a reflective practice.
- Explore the neuroscience around how coaching works and its links to the concepts of psychological safety and high performance.
- Understand how to create a coaching culture within an organisation and how to overcome some of the barriers organisations may face.
Our coaching and mentoring short course equips you with evidence-based techniques that deliver measurable results in workplace performance.
Fees
£1,700 inclusive of VAT.
Accreditation
Accredited by the Institute of Leadership and Management.
Modules
Understanding good practice in coaching within an organisational context
This core module aims to provide you with an understanding of the practice required for effective coaching within an organisational context.
Undertaking coaching within an organisational context
For the award, this module requires you to undertake a minimum of 6 hours of effective coaching with 2 individuals within an organisational context, plus a 1-hour meeting with your supervisor/tutor.
You will be able to identify areas for improvement through ongoing review and feedback. This is only undertaken for the award.
Undertaking an extended period of coaching within an organisational context
For the Certificate, this module requires you to undertake a minimum of 12 hours of effective coaching within an organisational context, plus a 2-hour meeting with your supervisor/tutor.
You will be able to identify areas for improvement through ongoing review and feedback. This is only undertaken for the certificate.
Reflecting on coaching skills within an organisational context
This core module aims for you to reflect on your ability to perform effectively as a coach within an organisational context.
Your future career
More than ever, there is a demand for managers to possess the skill of coaching (Harvard Business Review, 2023). This course will enhance your current skills to support your employer, enabling you to leverage performance across your team. By enabling you to develop your skills as an internal coach, you bring value to support underperforming members of your team and to support change across your organisation.
This coaching course has been invaluable in providing me the tools and guidance on how to apply a coaching approach in my role as a HR Business Partner in my organisation. I find that I often refer back to the models and tools as I work with senior leaders, and it has allowed me to adopt a more strategic, insight-driven style when engaging with my stakeholders. The access to group sessions and support was foundational in building our coaching cohort with a great deal of trust and engagement.
Ciara Munnelly
HR Business Partner - GSK
How you'll learn
Guided independent study
This course will be run either as a 5-day intensive course or across a 3-day, 2-day and 1-day model. The coaching course itself will be completed within 9 months. Throughout this time, you are expected to continue self-study by completing your assignments, your coaching and reflection on your experience. Unlike other coaching and mentoring short courses, our programme combines theoretical learning with extensive hands-on practice opportunities.
Support
You will have supervision time with your tutor, along with support to complete assignments.
Class sizes
This course has a typical class size of 6 to 15 students.
How you'll be assessed
You will be assessed by written assignments, records and reflections of your coaching.
Who teaches this course
Laura Osman is the director of Beam Coaching and Training. She spent 17 years in education as a drama teacher and ITT lead before qualifying as an executive coach with the ILM. She now holds senior facilitator status with the EMCC (European Mentoring & Coaching Council). Laura works across both primary and secondary education, delivering leadership coaching and training programmes alongside her role as an associate lecturer at the University of East London.
I would highly recommend the ILM level 3 Coaching delivered by Laura Osman at UEL. This qualification and experience has given me the opportunity to develop my coaching ability. I have gained insights as to the standards, ethics, and excellence of being an effective coach. Laura is an exceptional course tutor, her technical subject knowledge and passion makes the journey for learning and exploring an enjoyable experience, whilst building student confidence.
Rachel Roper
HR Business Partner - Mid and South Essex NHS Foundation Trust
Finding us
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