Conflict Management Professional Pathway
Hero Carousel
Start dates
September 2026
April/May, July 2027
Duration
Twelve-week course
Five-day course
Learning mode
Face-to-face, on campus delivery
Overview
The Mediator training and Conflict Management courses are accredited by the Civil Mediation Council and designed for professionals and organisations who want to manage conflict effectively, strengthen leadership communication, and develop mediation skills.
Guided by experienced facilitators who are trained in civil and commercial, workplace and SEND (Special Educational Needs and Disabilities) mediation, as well as Restorative Practice and Justice and conflict coaching, you can undertake CMC accredited Mediator training courses, completed in five days or in the evenings over 12 weeks. Shorter courses including a two-day Introduction to Mediation course and half day Conflict Management course are also offered, as well as customised programmes tailored to organisational needs.
Costs
- Five-day CMC Mediator Training course: £1,195 + VAT
- Twelve-week CMC Mediator Training course: £1,195 + VAT
To gain CMC-accredited mediator status, you can choose to be assessed by CMC assessors for an additional £250 + VAT.
Additional options:
- Introduction to Mediation course: £1,400 + VAT
- Conflict Management for organisations. Please contact us to discuss group rates or bespoke training options.
Why choose UEL?
UEL’s Royal Docks School of Business and Law is a Civil Mediation Council (CMC) accredited mediator provider and recognised for professional development, leadership training and applied workplace learning.
The Mediator training and conflict management courses supports UEL's commitment to inclusive leadership, professional practice and social impact, equipping learners with practical conflict management and mediation skills for today's workplaces.
Centre for Mediation
The Centre for Mediation and Conflict Management (CMCM) is a practitioner centre that shares knowledge, resources, and best practice in mediation and alternative dispute resolution across the University and the wider conflict resolution community.
Who are these courses for?
The mediator training and conflict management courses are suitable for:
- Managers and senior leaders
- Human resources (HR) and people professionals
- Legal and dispute resolution professionals
- Public sector and community practitioners
- Organisational development professionals
- Graduates and career changers
Courses are designed for both individual learners and organisations.
What makes this course different?
Flexible learning
Our courses are designed for working professionals allowing training to be an accredited CMC mediator over five days or 12 weeks. With a twelve-week course you can study part-time alongside your work and progress at a pace that supports your career development.
Recognised accreditation
We are a mediator training provider that is accredited by the Civil Mediation Council (CMC), as well as being an academic member of the CMC.
Centre for Mediation and Conflict Management
All courses are supported by the UEL Centre for Mediation and Conflict Management (CMCM). The CMCM leads a growing Mediators Community of Practice of over 100 mediators across all sectors of the mediation industry.
What pathway is right for you?
Five-day CMC accredited foundational Mediator Training course
Best for: those seeking to be a mediator in a short time-period.
An intensive, short course designed to introduce core mediation skills and processes. This course is suitable if you want to gain recognised training quickly and start working towards accreditation with the Civil Mediation Council (CMC).
Twelve-week CMC accredited foundational Mediator Training course
Best for: those seeking a more flexible and reflective mediator training course.
A structured twelve-week programme combining workshops, role play, assessment and reflective learning in a more reflective learning environment. This course delivers the same training as the five-day course, but spread over 12 weeks to allow for reflection in the development of key skills.
What you’ll learn
You will develop skills in:
- Conflict management and dispute resolution
- Mediation techniques and processes
- Active listening and effective communication
- Questioning and facilitation skills
- Ethics and professional practice
- Workplace and organisational conflict intervention
- Inclusive leadership communication
How you’ll learn
Learning methods include:
- Live workshops
- Practical simulations and role play
- Group work and peer learning
- Reflective exercises
- Webinars and digital learning
- Community engagement
The twelve-week course also includes structured reflective exercises.
Accreditation and professional recognition
Both the five-day and twelve-week mediator training courses are accredited by the Civil Mediation Council (CMC).
Entry requirements
Both mediator training courses are open to anyone seeking accredited mediator training. There are no formal entry requirements, other than proficiency in English.
If required, you may need to demonstrate an English language level of IELTS 6.0 overall, including 6.0 in writing and speaking.
What you’ll gain
By completing this course, you will gain:
- CMC accredited certificate
- Practical mediation and conflict management skills
- Professional development in leadership communication
- Access to recognised accreditation routes
- Career progression opportunities
- Ongoing professional community support
Your future career
Both the five-day and twelve-week courses can support progression into roles such as:
- Mediator
- Workplace mediator
- Employee relations specialist
- Organisational development practitioner
- Dispute resolution professional
You will also strengthen leadership and communication skills relevant across a wide range of professional roles.
Contact us
For any questions about the course, please email the CMCM team at cmcm@uel.ac.uk.
Frequently Asked Questions (FAQs)
Is the course accredited?
Yes. The courses are professionally accredited, as UEL’s Royal Docks School of Business and Law is a mediator provider accredited by the Civil Mediation Council (CMC).
Can organisations take part?
Yes. Tailored training is available for organisations.
What happens after I complete the course?
After completing the course, you can continue your development through further training and support from the Mediators Community of Practice led by the UEL Centre for Mediation and Conflict Management.
What career opportunities can this course support?
This course is designed to support progression into roles such as:
- Mediator
- Workplace mediator
- Employee relations specialist
- Organisational development practitioners
- Dispute resolution professional
Explore other short courses
Looking to build more skills or try something new? Browse our full range of short courses.