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Student support

Whatever your need, we are here to support you. Whether it’s advice on studying – from library services to academic appeals – or help with other aspects of student life such as money, health or accommodation, you’ll find what you need here.

Student resources


University of East London has an internal website (Intranet) for staff and students to communicate, share information and collaborate on projects and events. The Intranet can be accessed from anywhere and on any device: laptops, tablets, phones or desktops. 

You can also access a suite of Microsoft Office 365 services and applications to assist with your studies at UEL including Outlook email, Word, Excel on the Intranet.

Login below using your UEL student email address e.g. and desktop password to begin.

If you are unable to log into your account, please contact the Service Desk on +44 (0)20 8223 2468

Quick links

Enrolment find information about how to enrol

Occupational backgrounds: access a full list of occupational backgrounds to assist you in completing your online enrolment task

ID cards find out more about your ID card and replacements

Teaching timetable view your course lesson times, class rooms and lecturers

Term dates get your academic term times

UEL GetStarted (mobile app) for Android and Apple: use this app to ensure you get the best possible start to studying in higher education

Exam procedures get your exam timetable, and view submission procedures

Library search the library's resources, access study support and chat to a librarian online education video courses taught by industry experts in software, creative and business skills

Moodle (online teaching and learning environment): access your course materials and upload work

Term dates find your academic term times

Teaching timetable view your course lesson times, class rooms and lecturers

UEL Direct (student record and module selection) view your course details and module registration

Email (Office 365): access your university email.

Intranet: navigate all student support platforms.

IT support: resolve any system errors you are facing.

UEL GetStarted (mobile app) for Apple or Android: use this app to ensure you get the best possible start to studying in higher education.

Accommodation: access the residential services team who support UEL's residents.

Health centre: get information about UEL health and wellbeing services.

International students: advice and opportunities for international students.

Student Disability Services: information, support and guidance for disabled students and those with Specific learning difficulties.

Support and wellbeing: find more information about UEL health and wellbeing services.

The Hub: the student support hub will help you with your every need.

UEL students’ union (UELSU): find out more about the Student Union and how you can get involved.

Council tax: get information about council tax exemption.

Fees schedule: find detailed information regarding UEL fee policies.

Financial support: receive support and guidance on any financial difficulties you face during your studies.

Pay online: make e-payments for UEL services.

Careers Portal: find interactive employability tools and apply for the latest job opportunities.

Careers Service: receive support and training towards your career goals.

Volunteering opportunities: register to become a volunteer and improve your graduate prospects.

Graduate prospectus: get more information about postgraduate study at UEL.

Faculties and academic departments: view information about the academic school relating to your course.

Maps and buildings: get UEL campus maps, history and other campus information.

Staff and student directory: search for contact details of fellow UEL members.

UEL Professional Services: discover UEL professional services departments and who the main contacts are.

Our Disability and Dyslexia Service provides support and advice for students with disabilities and specific learning difficulties such as dyslexia.

If you have a disability, long-term medical condition or a specific learning difficulty, we can help to identify and address any barriers to your education so that you can access your course and reach your potential.

One-to-one appointments are available at both Docklands and Stratford campuses, and we’re also available to chat on the phone.

You can book an appointment at the Student Support hubs either in person at our Docklands or Stratford campuses, or by phone on +44 (0)20 8223 4444.

Feel free to contact us by telephone if you’re a prospective student seeking more information about our Disability and Dyslexia Service.

Read more about:

Acceptable standards of evidence

Reasonable adjustments

Competence standards

Specific learning disabilities

NMH rates

Anticipatory adjustments

UEL is proud to offer a holistic package of support for care leavers. To find out about the support available to care leavers before, during and after their studies, please visit the Care Leavers webpage.