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When you arrive

Education On The Edge

When you arrive

1. Activate your access card

If you have successfully completed online enrolment and have had your access card posted to you or by appointment if your UEL access card is to be collected from the UEL Hub, you can activate it by tapping this on any access point to enter a room or part of a campus building.  

2. Move in (if relevant)

If you are moving into university accommodation, the Residential Life Team will send you all the information you need about your moving in date and support you to settle in and get to know your neighbours and your new community. More information can be found on the accommodation pages.

3. Enrolment support centre

All enrolment support is available virtually and any enquiries raised onsite will be via the virtual facility. The virtual support will help you resolve enrolment, fees, money and, or other support issues you may have.  

4. Gain enrolment support (if required)

If you have completed your enrolment, paid fees online and received your access card, you do not need to request any support for online enrolment. Please check your enrolment status on your UEL Direct to see whether you have completed your enrolment.

The virtual Enrolment Support is set up to assist students who may need help setting up arrangements to start at UEL and accessible via UEL Direct pre-enrolment page.

Staff will be able to help you resolve enrolment, fees, money and, or other support issues you may have. During the rest of the year, you can call or email the Student Hub to get support.

5. Attend your academic induction 

We understand these are unprecedented times and starting university in 2020 is going to be a year like no other. Each student will be invited to an induction session where you will get to know your course, your classmates, your university life, what being at the University of East London will mean for you and how to make the most of your studies. These sessions are vital to ensuring your success at the University. You will be emailed details of when your induction will take place.  

6. Meet your academic advisor

At the University of East London, our academics are committed to helping you succeed. You'll get to know your academic advisor early on when you start with us. You don't need a reason to get in touch, just drop them a line and arrange a virtual one to one meeting. They will become your academic guide as you progress through your student journey, helping you to overcome challenges, make study choices, and shape your next steps beyond graduation. An academic advisor will be allocated to you at the start of your academic journey and you will be introduced to them in the first week of teaching. Further details about academic advisors and what to expect in each meeting are available in Moodle

7. Learn how to use library

Library and Learning Services provide access to high-quality academic resources, expert advice, and inspirational study spaces in modern library buildings on both our Stratford and Docklands campuses. Due to the global Covid-19 pandemic, we are unable to operate our libraries 24/7 during term time. You can find the latest information on our intranet page which tells you our opening time. 

Due to the Covid-19 global pandemic, our libraries are operating with social distancing in mind. We understand you will want space to work so we have introduced ‘Quick Spaces,’ areas where you can study in silence. We have clearly signposted where these are in our libraries so make sure you follow the signs to find a silent place to work.