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When you arrive

Education On The Edge

When you arrive

1. Activate your access card

If you have successfully completed your online enrolment and have received your access card, you can activate it by tapping this on any access point to enter a room or part of a campus building.     

2. Move in (if relevant)

If you are moving into university accommodation, the Residential Life Team will send you all the information you need about your moving in date and support you to settle in and get to know your neighbours and your new community. More information can be found on the accommodation pages.

3. Online Enrolment support 

All enrolment support is available via Track My Future and over the phone. Any online enrolment support enquiries raised onsite will be responded to via the virtual enrolment support facility. Online enrolment support is available to help you resolve any tuition fee, funding (SFE or other) assistance you may need. Please check your enrolment status on your UEL Direct to see whether you have completed your enrolment. 

The online enrolment - virtual support centre number is 020 8223 4444 with lines open from Monday to Friday, 9am to 5pm.

4. Attend your academic induction 

We understand these are unprecedented times and starting university during this time is going to be a year like no other. Each student will be invited to an induction session where you will get to know your course, your classmates, your university life, what being at the University of East London will mean for you and how to make the most of your studies. These sessions are vital to ensuring your success at the University. Details of your induction can be found on Track My Future.   

5. Meet your academic advisor

At the University of East London, our academics are committed to helping you succeed. You'll get to know your academic advisor early on when you start with us. You don't need a reason to get in touch, just drop them a line and arrange a virtual one to one meeting. They will become your academic guide as you progress through your student journey, helping you to overcome challenges, make study choices, and shape your next steps beyond graduation. An academic advisor will be allocated to you at the start of your academic journey and you will be introduced to them in the first week of teaching. Further details about academic advisors and what to expect in each meeting are available in Moodle

6. Learn how to use library

Library, Archives and Learning Services provide access to high-quality academic resources, expert advice, and inspirational study spaces in modern library buildings on both our Stratford and Docklands campuses. Due to the Covid-19 pandemic, we are unable to operate our libraries 24/7 during term time. You can find the latest opening times on the intranet.
To keep you safe our libraries are operating with social distancing in place for individual study only. 

We have introduced ‘QuickMeet Spaces’ around the campuses which are in line with UK government guidelines. These are clearly identifiable, or you can find your nearest QuickMeet Space on our intranet. The spaces are intended to be used as a short-term space to meet with classmates to discuss projects or assignments.

7. Check out the physical activity programme and download the Moves+ app

We now have a fantastic app that rewards you simply for moving! Link it up to an activity monitor like Apple Health or Google Fit, and earn points for walking, running, cycling and swimming. You can then redeem these points for rewards like Nandos and Adidas vouchers. Find out more on our intranet.

As well as an amazing app that rewards you for moving, East London Sport runs coached training sessions for a number of sports such as basketball, cheerleading and football. Docklands campus is also home to SportsDock, our world-class sport facility, students can get discounted memberships for the gym here. Sessions will depend on Covid-19 restrictions.