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SportsDock re-opening

According to the roadmap set out by the Government, we are excited to announce that, pending government confirmation, SportsDock will be re-opening on the 12th April.

Book a session

Please see the list of protocols and procedures we have put in place to mitigate the risk of spreading Covid 19

Please find more information in the FAQ section below.

If you have any further questions, get in contact with us at sportsdock@uel.ac.uk.

Covid-19 FAQs

  • You must have a booking before arriving at the centre. You will not be permitted into the facility without a booking.
  • Please check your temperature before arriving. Stay at home and self-isolate if you show any of the covid-19 symptoms, including: a high temperature, a new continuous cough, a loss or change in your normal sense of taste or smell.
  • Stay at home and self-isolate if you have encountered someone that has covid-19 symptoms.
  • Please respect our social distancing plan and adhere to the signage in the centre.
  • Rule of 6 applies.
  • All courts have a maximum capacity of 6.
  • Please ensure no mixing of courts.
  • Wipe down equipment after use with the wipes or spray provided.
  • No personal towels are permitted. Please use paper towels and wipes provided.
  • Please arrive ready. Changing rooms, showers and lockers are out of use.
  • Please ensure you leave the facility promptly at the end of your booking, to ensure no delays for other customers.
  • Bring your own sports equipment/smaller fitness equipment.
  • Respect our staff and other customers.
  • Please ensure that you wear a mask in SportsDock (masks not necessary when exercising)

    If the above rules are not followed, SportsDock Management reserve the right to refuse entry, ask you to leave immediately and suspend or cancel memberships.
We are pleased to announce that SportsDock will be re-opening on 12 April, with face-to-face group exercise classes commencing from 17 May, both of these dates are pending Government confirmation. Whilst we patiently wait for those dates, we have a full timetable of live streamed classes and you can view them all here.

All information to do with payments, updates and booking systems will be communicated via email prior to opening, if you have not received previous communications from us, please contact sportsdock@uel.ac.uk to update your email address.

All information will be released on our social media pages as well so please follow us on Twitter, Facebook and or Instagram.

Direct Debit Memberships

15th April payment will continue to be £0 to accommodate the payment made in December, from 15th May normal charges will resume.

Prepaid Memberships

Please contact us when your membership expires so we can extend it by the appropriate length of time.

Freezing of memberships

If you aren’t quite ready to return and you wish to freeze for one further month until our full services are available, please let us know before 12th April by sending an email to sportsdock@uel.ac.uk. The freeze option is only available for 1 month until the 15th May.
Face to face group exercise classes will return from the 17 May, with limited numbers to allow for social distancing. In the meantime, we have a full timetable of live streamed classes and you can view them all here.

As ever, we take your health very seriously and we will continue to limit the number of people allowed to workout at any one time. This will only change depending on the Government guidelines on social distancing.

1 hour 15mins training sessions will be available to book online from the 5 April. Full details of our new booking system will be sent in an email. You must be a full, active SportsDock member, and you must have a booking before coming onto site.

Please use this link and create an account via the I am a member button. This will lead to an easy to navigate system where you can book your sessions and view your activities. Please note, this is different to the system that was used last year and a whole new account will need to be created.
To comply with NHS track and trace system we need all our customers to bring their card for every visit, so we know who is in our centre at all time. If you have lost your card, then please ask at reception, we will give you a free card to replace your old one. After this it will cost £3 to replace and we reserve the right to refuse you entry if you do not have a card.
We are working closely with the University of East London, UK Active and colleagues across the sector to make sure SportsDock is safe to use.

We are following the advice of the national and international health services. You can find out more about the measures we will be putting in place on the website and in your emails.
Please make sure that you have viewed the new re-opening video to refresh your memory on our protocols.
Make sure you bring your card for every visit and tap into the turnstiles; this makes sure we are compliant with NHS track and trace.
Please check your temperature before you arrive at SportsDock, and do not come in if you are showing symptoms. Respect other members by adhering to the social distancing rules, and clean your equipment before and after use.
The changing rooms will be open for use of toilets only. The shower, changing and locker facilities will not be available. Members are allowed to take one small bag into the Fitness Centre.
To ensure that members can maintain social distancing, and our facilities can be cleaned effectively, we have moved kit around and taken some out of action. We have done our best to keep as much equipment as possible available.

Small pieces of equipment such as resistance bands, boxing gloves and belts will still be out of action until we are able to relax some of the measures. These are available at reception to purchase, please ask a receptionist when you are next in.
We require you to wear a face covering at all times when moving around the centre, they are not required when taking part in an activity or exercising.