Feedback

Compliments and concerns

We are always striving to improve the service that we provide to you during the assessment process. When you receive the final copy of your Needs Assessment Report, we attach a feedback questionnaire to offer you the opportunity to feedback to us any comments that you feel could improve the service or areas in which you feel the service is working well.

Regardless of your comments all feedback is treated in a strictly confidential manner and will allow us to shape the service for the future. 

Approximately a year after your Needs Assessment you will receive a second questionnaire by email, requesting feedback on the support which you have received through the DSA.

Should you wish to return either of the above mentioned questionnaires to us by post, please send them to the following address:

Regional Access Centre (East London)
Room UH1.17
University of East London
Stratford Campus
Water Lane, London
E15 4LZ

In the event that you are unhappy with the service that you are provided with by the centre and wish to raise a complaint, please feel free to take the following steps: 

In the first instance please contact the Access Centre Manager Tracey Bullock to discuss the issue/concern either by phone or via email.  Tracey can be contacted on 0208 223 4337 or email t.bullock@uel.ac.uk We will ensure that this is dealt with in an appropriate manner and work towards an amicable solution.

After speaking with Tracey Bullock, if you do not feel that your issue/concern has been resolved, please follow the link to our Complaints Policy (pdf). UEL’s formal complaints procedure can be found at the following link.