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DSA-QAG feedback questionaire

RACEL is regulated by the Disabled Students Allowance Quality Assurance Group (DSA-QAG). DSA-QAG is keen to get your feedback on our service and would invite you to answer their online survey about the experience you have had at the centre.

The survey is divided into 3 parts; at this stage you only need to fill in part 1, as this relates to the service we have provided to you.

Compliments and concerns

We are always striving to improve the service that we provide to you during the assessment process. When you receive the final copy of your report, we attach a feedback questionnaire to offer you the opportunity to feedback to us any comments that you feel could improve the service or areas in which you feel the service is working well.

Regardless of your comments all feedback is treated in a strictly confidential manner and will allow us to shape the service for the future. 

In the event that you are unhappy with the service that you are provided with by the centre and wish to raise a complaint, please feel free to take the following steps: 

In the first instance please contact the Access Centre Manager Tracey Bullock to discuss the issue/concern either by phone or via email.  Tracey can be contacted on 0208 223 4337 or email We will ensure that this is dealt with in an appropriate manner and work towards an amicable solution.

After speaking with Alison Lambert, if you do not feel that your issue/concern has been resolved, please follow the link to our Complaints Policy (pdf).