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Frequently Asked Questions

FAQs

General questions

Choosing the right university is an important decision for your child to make. There are many factors to consider when your son or daughter is shortlisting places to study. The most important are learning techniques, classroom size, location, accommodation and qualifications. 

Please refer to our choosing the right university page for further information. 

Essential skills

1. Learning to cook
Your child may be moving away from home for the first time, so they should know how to cook a few healthy recipes confidently. Pasta or rice dishes are a good place to start.

2. Keeping track of time
Attending lectures and seminars, submitting essays and being on time to social gatherings – they’ll all require your son or daughter to have effective time management skills. Being punctual and organised is often one of the things new students struggle with the most.

3. Washing clothes
It’s a good idea to ensure your son or daughter is confident reading washing symbols and the various settings on the washing machine. A lot of universities will have on-campus laundrettes with step-by-step instructions but it’s worth learning the ropes in advance.

4. Money management
It’s important that your child is able to stay on top of finances while at university. You should encourage them to work out a weekly or monthly budget – and stick to it! When your son or daughter is choosing a student bank account they should look out for offers such as free railcards.

Living away from home

5. Food shopping
It may be useful to invite your son or daughter food shopping and talk them through how to organise meals for a week in advance. Teaching them how to plan ahead will avoid any empty cupboards and skipped breakfasts.

6. Getting enough rest
Students may find themselves getting carried away with all of the exciting things happening at the start of university. It’s important that your son or daughter gets enough rest before any early starts – they’ll be thankful for it the next morning.

Staying fit and healthy

7. Registering with a GP
If your son or daughter is going to be living away from home, they’ll need to register with a GP close to their university. The health centre attached to their university will usually be the most convenient, and the doctors there will be experienced in student health.

8. Eating fruit and veg
The five-a-day rule still applies. Eating well is important for your child’s mental and physical health – the brain requires nutrients just like the body does.

9. Joining a sports club
Getting involved with a sports club is a fantastic way to make friends and get active. Most universities offer a wide range of sporting clubs and societies – and these clubs usually have a one social evening per week in addition to practice.

Socialising

10. Making new friends
Your son or daughter may be apprehensive about starting university and making new friends. It’s important they remember that induction programmes are designed with this in mind and everyone is in the same boat. Lectures and seminars are a great way to make friends as your child will already have similar interests to the students they meet here.

It's important to encourage your child to take responsibility for themselves with confidence and enthusiasm. On a practical level, it is helpful if they come to university able to cook a few basic meals and with an understanding of how to manage their financial affairs. 

At UEL, our Student Money Advice and Rights (SMART) Team has all the experience required to offer guidance on effective financial planning and budgeting. Contact SMART team by phone on +44 (0)20 8223 4444 or at thehub@uel.ac.uk

If you're concerned about your child leaving home, it’s also a good idea to talk to another parent who has been already been through the process. Speaking to someone who has experience in the matter can help to put your mind at ease.

The only way to find out how your child is doing academically is to ask them.  UK universities are not permitted to release information about academic progress, attendance or anything else to any third party without that student's express consent, and this includes parents. Examination results are issued regularly to every student on a taught course – usually after the end of each semester. University work is challenging and even A* students can receive poor grades at first while they are adjusting.

At UEL, every student is allocated a personal tutor, who will be available to discuss academic or personal concerns on a one-to-one basis.

You can find out more about important dates, such as term and Clearing dates, on our key dates page. 

At the University of East London we are geared towards giving our students more than just an academic degree. By giving our students the chance to work on real-life projects, we provide them with the experience and self-confidence that employers are looking for.

Find out more on our careers page.

Questions about support

Parents need to know their children are in safe hands at their university. At UEL, security is on-hand 24/7 and our dedicated support staff ensure they receive all the support they need throughout the duration of their studies.

Our dedicated Student Support hub can help with a variety of issues and direct your child to one of our specialist teams if further assistance is required. You can reach the Student Support hub on +44 (0)20 8223 4444 or at thehub@uel.ac.uk 
We have a hugely experienced Disability & Dyslexia Support Service. We advise that you or your child register early to ensure all required funding and support is in place before term starts.

We ask all students to provide an emergency contact on their university record. We use this in the unlikely case of a medical emergency. Normally, medical staff will make contact if they consider it necessary. Our Health and Wellbeing team is equipped to communicate effectively and sensitively when working with parents and students.

You can reach our Health and Wellbeing team on +44 (0)20 8223 7611 or at wellbeing@uel.ac.uk


Questions about fees

It’s an important question. We understand the concerns that parents and carers may have about the cost of higher education.

Under the current arrangements for student fees, students are able to “study now and pay later”. They do not have to pay any tuition fees up front and are only required to pay their fees back when they are earning a sufficient income.

Yes, we offer a generous package of scholarships and bursaries which are awarded through a combination of merit and personal need. Please see our fees and funding page for more information.

Questions about applying

If your child wants to start a full-time course at UEL in September, they should apply online via the ‘Apply’ button on the Universities and Colleges Admissions Service (UCAS) website. UCAS will accept applications from 1st September in the year before the start of the course.

You can find out more on our applying page.

Step 1: Research
Your son or daughter should have a look at the courses they’re interested in. You can find our list of courses with places on our course search or the full Clearing vacancy listings for all universities on the UCAS website.

Step 2: Get in touch
Students should give us a call on +44 (0)20 8223 3333 and one of our helpful advisors will talk them through the process. Make sure your child call us as soon as possible as places are competitive in Clearing. If they can’t get through straight away, they should keep trying. We will answer calls as soon as we can.

Step 3: UCAS
Once your son or daughter is confirmed to be eligible for clearing they’ll see a UCAS clearing number located on the welcome and choices pages in Track. Students can officially enter a clearing choice in UCAS Track once they have this and we’ve given a verbal offer over the phone.

Step 4: Confirmation
Your child doesn’t need to reply to a Clearing offer. Once they add the choice, we will confirm their place in Track.

You can find out more information on our Clearing page.