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Supporting

Student support

We offer comprehensive support for our students' every need, including health and wellbeing, finance, and learning. Every student is allocated a personal tutor to help with any concerns they may have – academic or personal.

We have recently invested more than £3 million in brand-new student support hubs and helpdesks at our Docklands and Stratford campuses to cater for a range of issues. If we can sort a query out straight away at the Hub, we will. If not, we will refer your son or daughter on to one of our specialist teams.

Our on-campus Student Money Advice and Rights Team (SMART) can help students keep control of finances while studying. This team can also advise on the range of scholarships and bursaries we have on offer. For advice on what student funding can be expected and how best to manage it, please see our fees and funding section.

Our Health and Wellbeing team was voted first out of all the London universities in 2012, 2013 and 2015, according to the International Student Barometer (ISB), which draws input from all around the world. Our Disability and Dyslexia Service is also on hand to provide support to students with disabilities.

Extra help with vital skills such as academic writing, maths or IT is available at our dedicated Skillzone. Many of our students have felt the benefit of this service.

Generous scholarships and bursaries

The University of East London offers more than £2 million worth of scholarships and bursaries for undergraduate students each year.

For further information and a full list of our scholarships and bursaries, please see the fees and funding section of the site.

Our dedicated Health and Wellbeing team includes four part-time counsellors, two full-time nurses, and a special partnership with the local NHS Trust. One of our nurses is a clinical advisor who is equipped to assess a range of general health issues and direct students to the NHS. Our other nurse is a specialist in mental health issues and we have an NHS Psychological Therapist in for two days a week.

Parents naturally want to know about how their child is getting on at university – but this can be a difficult area, as students are now independent adults rather than schoolchildren. John McCarthy, manager of the UEL’s Health and Wellbeing team, has some important guiding information on this subject.

“We are contacted by a lot of parents who are concerned about their children being here,” says John McCarthy, manager of the UEL’s Health and Wellbeing team.

“Sometimes parents can get quite concerned – we have had calls when maybe their son or daughter hasn’t answered their call for 24 hours. Some universities can tend to retreat into the position where they don’t discuss students with parents because of the Data Protection Act and privacy issues.

“But very often the students are happy to give permission for us to talk to parents. I see parents as part of the care team. Their point of view is often invaluable. We don’t usually find much difficulty when parents are being proactive.

“So we are happy talking to parents and being able to normalise some of their concerns. Often they can give us information that is invaluable. And we always want them to talk to their son or daughter about self-referring so that they can get the treatment they need and are entitled to.

“We don’t tell parents ‘We can never speak to you about anything because of confidentiality.’ What we will do, always, is listen to concerns. We will then decide whether that rings bells with us as well, and look to provide the best support.”

Many UEL students currently receiving support from the Health and Wellbeing team are either parents themselves, or in the role of carers.

“We deal with an increasing number of students who are also parents,” says John McCarthy.

“We help them with registering extenuating circumstances when they have been unable to study or attend lectures as normal.

“A lot of people come to UEL who are in a real care role. More and more students are finding problems with this, and very often it is because they are caring for someone else, whether that is a child or maybe a parent.

“Sometimes we help parents whose children exhibit challenging behaviour at school. We ask where possible for a letter from their GP to explain the circumstances and difficulties.

“We see lots of students who are parents caring for children with difficulties or who are looking after family members who have health problems.

“We have recently started a parents or carers group to discuss these issues in detail. We also work closely with students’ tutors.”

Our Disability and Dyslexia Service provides expert support to students with disabilities and those with specific learning difficulties. Students should get in touch to register a disability in advance of the course start date to ensure allowances and support due are in place before term starts.

As parents we ask you to encourage your child to register early so they are able to access all the support that is available to them. Ideally we would like to get your son or daughter to come in and see us as soon as possible so we can offer them support. If they aren’t able to come in, in person – we can speak on the phone.

Students will receive an email if they have been given a conditional or unconditional offer informing them of the funding and support on offer should they require it. It can take around 12 weeks for Disabled Student Allowance to be set up, but if a student is planning to take up a place in September they can apply from January onwards. The earlier a student is in contact, the more likely they are to have full support available from day one. Early registration will also allow us to organise internal support for such as exam adjustment or teaching and learning requirements in advance of the course start date.

Nigel Meeson, head of the UEL Disabilities and Dyslexia team, offers some important guidance to parents whose children are about to start their degree:

“We have a lot of experience in dealing with students with a wide range of disabilities and offering them the maximum of support.

“As a parent of a child who has a disability or learning issue, you should know that the UEL policy is to talk directly to your child. Talking to the prospective student in person is empowering for them.

“We understand that for many parents it has been a journey to get their child to university, but we have found sometimes that when parents accompany their children they do most of the talking and their child won’t be interacting.

“You need to take a step back and let your child take a step forward into adulthood.”

Find out more details of the support we offer by visiting our disability section.

Almost one in five students at UEL have a disability, including specific learning differences such as dyslexia or dyspraxia. Figures from the beginning of 2017 showed more than 10 per cent of students enrolled are registered as having a disability.

The safety and security of our students is our top priority, which is why our on-campus security team is available 24 hours a day. We have dedicated security officers who are responsible for regularly patrolling the Student Village to ensure the safety and security of all of our students. Our security help desk located in the Reception Building and students can visit at any time. Additionally, each room contains a phone from which residents can dial directly to our security team.

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