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Welcome to IT Services

We offer friendly, expert advice for our IT systems and software, in support of all UEL students and staff. We are based across all three campuses, and are responsible for IT Support, operations, information systems and infrastructure.

Welcome

We also design, plan, develop and deliver UEL’s strategic direction for information technology and provide guidance on the development of best practice procedures. You’ll find 24/7 advice via this website, so check out our How to… section to see if your question is answered here.

Your first port of call for one-to-one advice is our IT Service Desk and you can drop in, call or email us for support and guidance. We offer this service across our campuses, and staff are available 9am-9pm every weekday during semesters. Our ITService Desks counters are also staffed during the daytime at weekends and during vacations. Contact us now.

Also if you’re working on an idea or project that will require IT input, please make use of our IT Project Management team.

Our services

    Students

    Office 365

    Free Samsung tablets

    1tb storage/Wi-Fi access and Lynda.com

    Course recordings and manuals

    European Computer Driving License (ECDL)

    Photocopying services

    Online course submission

    Collaboration tools

    Software catalogue

    Free internal calls form halls of residence

    4500+ workstations (windows/Mac)

    Students

    Staff

    UEL Password Recovery service for staff

    UEL Password Recovery Guide

    Collaboration tools

    Course recordings and manuals

    European Computer Driving License (ECDL)

    Photocopying services

    Staff

    External services

    Getting help

      IT Service Desk offers a comprehensive support service to all IT users, with IT Service Desks located on all three campuses. We encourage you to make full use of the advice and guidance on offer and ask that you come to us for assistance if you are experiencing difficulties with any aspect of our IT systems.

      Service Desk Locations
      University Square Straford - Room US G.31
      Stratford - Room CC1.06
      Docklands - Counter support is provided within the Library

      Campus Service Desk Opening Hours

      Conference & Computing Centre

      • During Semester: Monday to Friday 9:00am-20:30pm

      University Square Stratford

      • During Semester: Monday to Friday 08:30am-20:30pm
      • During Semester : Saturday 09:00am to 16:00pm

      All Locations

      • Vacation Weeks: Monday - Friday 09:00am-17:00pm

      IT Service Desk

      Our Self Service Portal offers you 24/7 access to advice and guidance and enables you to use our key services, such as Password Recovery, Knowledge Base and UEL Direct.
      If your query isn’t answered there, please contact the IT Service Desk.
       
      For more instructions and helpful information on using Self Service, click here.
       
      Some sections of our website can only be accessed by UEL staff. When prompted please enter username and password to gain access to secure areas. If you are a member of staff and experience difficulty accessing any areas of our website, please let us know.
      Access Downloads

      Self Service Portal