We offer friendly, expert advice for our IT systems and software, in support of all UEL students and staff. We are based across all three campuses, and are responsible for IT Support, operations, information systems and infrastructure.
We also design, plan, develop and deliver UEL’s strategic direction for information technology and provide guidance on the development of best practice procedures. You’ll find 24/7 advice via this website, so check out our How to… section to see if your question is answered here.
Your first port of call for one-to-one advice is our IT Service Desk and you can drop in, call or email us for support and guidance. We offer this service across our campuses, and staff are available 9am-9pm every weekday during semesters. Our ITService Desks counters are also staffed during the daytime at weekends and during vacations. Contact us now.
Also if you’re working on an idea or project that will require IT input, please make use of our IT Project Management team.
Free Samsung tablets1tb storage/Wi-Fi access and Lynda.com
Course recordings and manuals
Online course submission
Free internal calls form halls of residence
4500+ workstations (windows/Mac)
IT Service Desk offers a comprehensive support service to all IT users, with IT Service Desks located on all three campuses. We encourage you to make full use of the advice and guidance on offer and ask that you come to us for assistance if you are experiencing difficulties with any aspect of our IT systems.
Service Desk Locations
University Square Straford - Room US G.31
Stratford - Room CC1.06
Docklands - Counter support is provided within the Library
Campus Service Desk Opening Hours
Conference & Computing Centre
- During Semester: Monday to Friday 9:00am-20:30pm
University Square Stratford
- During Semester: Monday to Friday 08:30am-20:30pm
- During Semester : Saturday 09:00am to 16:00pm
- Vacation Weeks: Monday - Friday 09:00am-17:00pm
IT Service Desk
Our Self Service Portal offers you 24/7 access to advice and guidance and enables you to use our key services, such as Password Recovery, Knowledge Base and UEL Direct.
If your query isn’t answered there, please contact the IT Service Desk.
For more instructions and helpful information on using Self Service, click here.
Some sections of our website can only be accessed by UEL staff. When prompted please enter username and password to gain access to secure areas. If you are a member of staff and experience difficulty accessing any areas of our website, please let us know.