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Estates and facilities

Estates and Facilities Services is a major support service within UEL. Its primary role is to provide effective management of the academic campuses, thus providing a secure infrastructure for our University to operate its daily activities.

About us

    Capital

    The Project office is the in-house team responsible for managing capital projects, refurbishment & minor works in accordance with the Estates Strategy.  Its principal aims include:

    • Improvement of the teaching & learning environment
    • Obtaining best value for money in the procurement of contracts for work
    • Complying with relevant statute, regulation and British/ European standards

    Projects are developed from initial brief to completion and settling of accounts either entirely in-house, or with the assistance of professional consultants appointed according to the requirements of each scheme. The Projects department co-ordinates consultant's and contractor's work to ensure compliance with requirements, best value for money and least impact upon the ongoing operation of the University.

    Contact
    Head of Estates - Peter Thompson
    Capital.Projects@uel.ac.uk

    Capital

    Maintenance

    The maintenance department provides both a reactive and preventative maintenance service and employs a team of qualified and certified plumbers, electricians and handy men to ensure that the Campuses are kept in full working order. 

    The team looks after all of the Buildings, the Grounds and the Gardens across the Campuses and endeavours to fix things before they are broken.  Where this is not possible, they will respond promptly to any reported faults and aim to provide a friendly and efficient service. 

    The maintenance team is additionally supported by specialist contractors on an ad hoc basis; these contractors are fully vetted and compliant with appropriate regulations and codes of practice and will have an approved Permit to Work.

    Reactive Maintenance
    The maintenance department aims to provide an efficient service and will often be able to resolve problems within a day or two of being reported. There are times when this is not possible and in peak periods reported jobs are assigned a Service Level Agreement (SLA) so that priority is given to the most important and urgent jobs. A summary of how jobs are categorised is provided in the Repairs and Maintenance SLA section.

    The maintenance department additionally provide a 24x7 call-out service for emergency repairs so if the fault cannot wait until the next working day (for example, the Priority 1 immediate response category in the Repairs and Maintenance SLA section) then this should be reported to Security Services who will contact the on-call team on your behalf.

    To report a fault or problem please contact the Estates and Facilities Services Helpdesk (ext 2000).

    Preventative Maintenance Checks
    The maintenance department carries out daily preventative checks behind the scenes to ensure the safety of staff and students. 

    Request for New Works
    In addition to carrying out planned and preventative maintenance, the maintenance department can assist with New Works projects that do not require the involvement of the Capital Projects team.

    Departments and Schools are reminded that they are responsible for ensuring that the maintenance team are informed and consulted about all new building works and any works to the fabric of the building. This will ensure that the works adhere to the relevant regulations and codes of practice.

    If you have a project that requires the involvement of the maintenance team or simply require a quote or feasibility study for a potential project then please complete and submit the Request for New Works form (doc).

    Permit to Work
    All contractors employed through the Maintenance department are required to complete and submit the Permit to Work form (doc) in order to gain authorised access to work on site.

    Please contact the Estates and Facilities Services Helpdesk (ext 2000) if you need any further information.

    Contact
    Helpdesk Supervisor - Kelly Donno
    maintenance@uel.ac.uk

    Maintenance

    Space management

    The key aim of Space Management is to manage a dynamic but limited resource (our estate) in order to support our academic activities, minimise costs, and achieve effective utilisation in a sustainable manner.

    Space Management work in close collaboration with Schools and Services to determine and plan their short-term and long-term space requirements and allocate building space accordingly.

    Space Management can help with a variety of functions from authorising and assisting space requests to coordinating room and department moves. Please contact us if you require assistance with planning and managing your space requirements.

    Support from the sector
    The University uses a number of tools provided by the Space Management Group (SMG) which was originally set up by HEFCE, Universities UK and others. We also undertake regular benchmarking of our performance against the sector and submit Estate Management Statistics (EMS) to HESA on an annual basis.

    Move management
    The Space Management unit also coordinates moves on behalf of schools and services when required. This ensures the University’s space database is always kept up to date and appropriate records of our use of space are kept for our statutory submissions.

    As part of the move management function we will:

    • Liaise with the relevant services to ensure sufficient provision and correct placement of electrical sockets and network points
    • Ensure rooms are suitable and fit for purpose
    • Liaise with the GA’s or moving contractors as appropriate
    • Manage the move process
    • Arrange new keys and/or access control

    Off-site storage options
    There is limited storage provision onsite and from time-to-time it may be necessary to use off-site storage. In these circumstances, Wincanton Records Management
    is recommended for file storage.

    Contact
    Space Manager - Dean Pyle
    d.pyle@uel.ac.uk

    Space management

    Security services

    At the University of East London we have a dedicated security team to help maintain a safe and secure environment for students, staff and visitors and we provide a 24x7 service. Please contact us if you require any assistance.

    We provide:

    • Physical premises security
    • Patrol officers
    • Operation of CCTV system
    • Key control
    • Lost/found property
    • Incident reporting and investigation
    • Parking control information

    Silent Witness
    Have you witnessed a crime, incident or do you have information about a crime which occurred on campus? You can report it anonymously if you do not want to give name. All you do is call 020 8223 5799 and leave a message. Security will do the rest. You information may help us to reduce crime and maintain a safe campus environment.

    Access Control

    People

    All students, staff members and contractors are provided with an ID card which also provides them with appropriate levels of access to the campuses. All ID cards should be displayed at all times and should be produced upon request. 

    If you are expecting a visitor it is important to let Customer Services Reception know in advance by completing a Visitor Application Form (doc). All visitors should report to Customer Services Reception upon arrival to campus. Customer Services Reception will greet the visitor, provide directions, issue a visitor ID card and contact the person they are visiting to inform them of their arrival. All visitor ID cards must be returned to Customer Services Reception at the end of the visit.

    Vehicles
    Only authorised vehicles are permitted to enter the campus grounds. All staff and students who wish to drive to campus should complete and submit a parking application in order to be approved to park in the grounds.

    If you are expecting a visitor then you should indicate on the visitor application form if the visitor requires parking and this should be submitted to Customer Services Reception at least 24 hours in advance of the visit. Please be advised that visitor parking spaces are limited and we cannot guarantee that we will be able to provide one.

    We receive a large number of deliveries each day and all preferred suppliers are authorised to access the campus grounds. If you are expecting an ad hoc delivery from a supplier/courier who is not a preferred supplier then you must inform security in advance so that we can authorise access. 

    Similarly, if you are planning to use a taxi to drop you off/pick you up from the Campus then you must have a UEL ID card to be permitted access to the campus. If you do not have a UEL ID card then you must inform Security Services in advance. If Security is not informed in advance then the taxi will need to drop you off/pick you up at the road-side just before the security barrier.

    Contact
    Head of Security & Emergency Response - Yvonne Alexander 
    secudl@uel.ac.uk

    Security services

    Residential

    Our Docklands Student Village, located along the Royal Albert Dock, is an enriched living environment where students from all of our campuses stay. Here, a number of living spaces within the halls have stunning panoramic views of the water, London City Airport and the skyscrapers of Canary Wharf.

    Living on campus is a great way to meet and make friends with residents who have diverse backgrounds, perspectives, experiences, interests and values from your own. It is an exemplary place to excel (come into your own) and gain a new-found independence. We strive to support all our residents by providing access to information and services on campus.

    Contact
    Head Of Residences - Vanessa Hansen
    dlres@uel.ac.uk

    Residential

    Sustainability

    We lead on projects to improve UEL's environmental performance and to integrate environmental sustainability principles and practices throughout the university's teaching and learning, research and operational activities. We focus on the following environmental sustainability areas:

    • Environmental management:
      • We develop, coordinate and maintain UEL’s Environmental Management System (EMS) at an ISO 14,001:2004 certified level;
      • We develop and implement environmental policies and plans, which give direction to the implementation and operation of environmental sustainability projects on campus;
      • We monitor progress to ensure continuous improvement through our Environmental Management Review meetings with UEL's Environmental Sustainability Board (ESB).
    • Data and reporting:
      • We ensure UEL complies with legislation, such as the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme, EU Energy Performance of Buildings Directive and HESA Estates Management Record (EMR);
      • We collate and analyse UEL's utility cost, consumption and carbon emissions, and identify ways to reduce these; 
      • We are improving our utility metering, so that we can monitor and measure results from energy-related initiatives and make recommendations for ongoing improvement; 
      • We receive financial incentives for UEL's renewable energy technologies, including the solar panels and biomass boiler;
      • We aim to write an annual report that provides data on UEL's environmental performance; this includes an overview of external commitments and obligations (e.g. compliance with environmental legislation), and celebrates achievements against UEL's environmental sustainability objectives and highlights areas for improvement.
    • Learning and Development:
      • We offered a three-month internship to a former UEL student, Patrick Evans, to help us organise the Green Impact Awards Ceremony.
    • Engagement and communication:
      • We develop awareness and engagement campaigns for environmental issues, such as Green Impact;
      • We aim to publicise, promote and communicate UEL’s environmental sustainability-related efforts within and outside UEL.


    Contact
    Amy Butterworth-Fernandes (Sustainability Manager)
    a.butterworthfernandes@uel.ac.uk

    Anne Spira (Sustainability Projects Officer)
    a.spira@uel.ac.uk

    Sustainability

    Campus management

    Estates and Facilities Services provide a range of Campus Services to help keep the campuses running like clockwork. We pride ourselves on delivering a high-quality service and this is at the heart of everything we do - we aim to deliver a consistently friendly and efficient service and provide a clean and safe environment for the delivery of high-quality teaching and research.

    Our Campus Services include; keeping the campuses clean and in good condition, welcoming visitors, issuing parking permits, managing post-room and porter services and providing a range of catering services to suit our diverse mix of students and staff.

    See details on the following Campus management areas:

    Contact
    Chris Norman - Campus manager
    c.norman@uel.ac.uk


    Campus management

    Contact us

    Estates and Facilities Services is made up of a number of key departments and teams who all report into the Director of Estates and Facilities Services. 

    All of our departments can be contacted by calling the Estates and Facilities Services Helpdesk (ext 2000) and then selecting the option for the service you require. 

    See our full list of contacts (pdf)