In the same way that websites ask your permission to use 'cookies', the TMF app also needs you to grant some permissions when you first start using it.  Thankfully, this is very easy to do.

If you see this error, simply click on the feature you would like to use (e.g. calendar, email, tasks, etc). You will be asked to grant permission for our app to access your UEL email and Moodle accounts from within the TMF app. It is completely safe to do this as the app is an official tool of the University of East London.  Once permission is granted, the error message should stop, and the features will work as intended.

During this process, you will normally receive a notification that you need to grant permissions. This will appear in ‘My Notifications’ (normally a badge notification will appear on the bell at the top of the app too).  Once permissions are granted, you can mark your notifications as complete.

For cyber security reasons, you will sometimes need to repeat this approval process.  Microsoft will disconnect your permissions and require that you grant permissions again.  When this occurs, simply follow the quick steps above once more.

If you have been through this process some time ago, your connections may have expired for security reasons, and you'll need to disconnect and reconnect them. This can be done via the user menu by selecting 'Services'.