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Category
Category
  1. Home
  2. About UEL
  3. Professional services
  4. IT Services
  5. Passwords

Passwords

Need help setting up your UEL account or resetting your password? Let’s get it sorted.

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Need help setting up your UEL account or resetting your password? Let’s get it sorted.

  1. Home
  2. About UEL
  3. Professional services
  4. IT Services
  5. Passwords

Passwords

Managing your UEL password

To keep your account and data secure, we require students and staff to set a secure password that they can memorise, and regularly change it to prevent unauthorised access.

Logging into the Applicant Portal

Instructions for logging into the Applicant Portal are on this page. 

If you can't log in, please use the link in the email you were sent. If you no longer have that, please call Applicant Engagement on +44 (0) 20 8223 3333 and ask them to send it again.

Enrolling as a new student

If you are about to enrol as a student, we will first ask you to change your password. You will have received an email from us to your personal email account. This contains your username and password so you can log in for the first time. Your first step is to change this password to one of your choice, which is private to you.

Watch our video to see how to Log in for the First Time, and check the password guidance details below for tips to set up a secure password.

Once you have changed your password, you will be asked to set up further security measures (multifactor authentication). We recommend that you do this straight away. You can complete this after enrolment if you choose, but it will be required before you can access your UEL account in full once enrolled. To help you set up multifactor authentication, please visit our page for setting up multifactor authentication, featuring a helpful video. There is also a step-by-step authentication guide to help you complete the task.

Once you have successfully changed your password, you can continue to complete the enrolment process. See our enrolment page for details on how to complete enrolment.

If you get stuck and cannot complete the process, you'll need to contact The Hub on +44 (0) 20 8223 4444. (Open Monday - Friday 9:00 to 17:00 (excluding bank holidays)).

Password Information for Students and Staff

Password guidelines

Your password needs to be:

  • A minimum of 8 characters
  • A mix of upper and lower case (a-z)
  • At least one number (0-9) OR one special character (such as %)
  • Avoid simple passwords such as your name, or UEL, or University of East London, as these won't be accepted

Setting up Password Recovery

We recommend that all UEL staff and students register for Password Recovery Service. This will allow you to reset your password at any time, without calling a support team.

To register, visit Microsoft My Sign-Ins and add a sign-in method. Once you have registered, you will be able to amend your password yourself even if you forget it, using the links in the Change or Reset a UEL password section below.

You can update your password recovery information at any time using this link: I want to change my password recovery or security information.

Change or reset a UEL password

  • If you know your password but wish to change it, please use the following link: I know my password but want to change it.
  • If you have forgotten your password and have already set up the password recovery service above, please use the following link: I have forgotten or lost my password.
  • If you have forgotten your password and have not set up the password recovery service, please contact The Student Hub (for students) on 020 8223 4444 or the IT Service Desk (for staff).
Play

New students

This video will walk you through how to log in and change your password. Then you are ready to enrol. Before you enrol we suggest you also set up extra security to keep your account safe.

Need IT help?

Student

Log a request with the Student Hub

If you can't log in to the portal, please call the Student Hub on 020 8223 4444.

Staff

Log a request with IT Service Desk

Alternatively, call IT on 020 8223 2468.

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