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Password recovery

To keep your account and data secure, we require students and staff to memorise their password and regularly change it to prevent unauthorised access. 

Staff

Existing members of staff and students are able to recover a lost password using our Password Recovery service.

If you have not already registered with the  Password Recovery service you can do that now.

Once you have registered you are then able to amend your password yourself.

Students

Current students are able to recover a lost password using our Password Recovery service.

If you have not already registered with the Password Recovery service you can do that now.

Once you have registered you are then able to amend your password yourself .

If you get stuck and cannot complete the process, contact The Hub on +44 (0) 20 8223 4444.

Enrolling as a new student

If you are about to enrol to become a student we will first ask you to change your password. You will have received an email from us to your personal email account. This contains your username and password so you can log in for the first time. Your first step is to change this password to be one of your choice, that is private to you.

Watch our video to see how to  Log in for the First Time.

Your password needs to be:

  • A minimum of 8 characters
  • A mix of upper and lower case (a-z)
  • At least one number (0-9) OR one special character (such as %)
  • Avoid simple passwords such as your name, or UEL, or University of East London, as these won't be accepted

Once you have changed your password, we encourage you to set up further security measures. However, you can choose to do this later. There is a  guide to help you to do this with step by step instructions.

Another email will be sent to you shortly about how to keep your account secure. 

Once you have successfully changed your password you can carry on to complete the enrolment process. See our enrolment page for details on how to complete enrolment.

If you get stuck and cannot complete the process, you'll need to contact The Hub on +44 (0) 20 8223 4444.

We also have a page for setting up multi factor authentication, featuring a helpful video too.

New students

This video will walk you through how to log in and change your password. Then you are ready to enrol. Before you enrol we suggest you also set up extra security to keep your account safe.

Staff IT requests

Staff can log an IT request  using the service desk or call us on 020 8223 2468.

Log a request with IT Service Desk