To keep your account and data secure, we require students and staff to memorise their password and regularly change it to prevent unauthorised access.
Password recovery for existing staff and students who have enrolled
Existing members of staff and students are able to recover a lost password using our Password Recovery service
If you have not already registered with the Password Recovery service you can do that now
Once you have registered you are then able to amend your password yourself
- If you have forgotten or lost your password
- If you know your password but want to change it
- Amend your password recovery or security information
If you have tried to set this up and it's not working, log a ticket on My Portal. You will need your log in details. Or, you can call The Hub on +44 (0) 20 8223 4444.
If you are about to enrol as a new student
If you are about to enrol to become a student we will first ask you to change your password. You will have received an email from us to your personal email account. This contains your username and password so you can log in for the first time. Your first step is to change this password to be one of your choice, that is private to you.
Watch our video to see how to Log in for the First Time
Your password needs to be:
- A minimum of 8 characters
- A mix of upper and lower case (a-z)
- At least one number (0-9) OR one special character (such as %)
- Avoid simple passwords such as your name, or UEL, or University of East London, as these won't be accepted
Once you have changed your password, we encourage you to set up further security measures. However, you can choose to do this later. There is a guide to help you to do this with step by step instructions.
Another email will be sent to you shortly about how to keep your account secure.
Once you have successfully changed your password you can carry on to complete the enrolment process. See our enrolment page for details on how to complete enrolment.
If you get stuck and cannot complete the process, you can email our Service Desk, or call us Mon - Fri between 8.30am - 5pm on +44 (0)20 8223 2468.