Passwords

Managing your UEL password

To keep your account and data secure, we require students and staff to set a secure password that they can memorise, and regularly change it to prevent unauthorised access.

Password information for students and staff

Password guidelines

Your password needs to be:

A minimum of 8 characters
A mix of upper and lower case (a-z)
At least one number (0-9) OR one special character (such as %)
Avoid simple passwords such as your name, or UEL, or University of East London, as these won't be accepted

Setting up Password Recovery

We recommend that all UEL staff and students register for Password Recovery Service. This will allow you to reset your password at any time, without calling a support team.

To register, visit Microsoft My Sign-Ins and add a sign-in method. Once you have registered, you will be able to amend your password yourself even if you forget it, using the links in the Change or Reset a UEL password section below.

You can update your password recovery information at any time using this link: I want to change my password recovery or security information.

Change or reset a UEL password

If you know your password but wish to change it, please use the following link: I know my password but want to change it.
If you have forgotten your password and have already set up the password recovery service above, please use the following link: I have forgotten or lost my password.
If you have forgotten your password and have not set up the password recovery service, please contact The Student Hub (for students) on 020 8223 4444 or the IT Service Desk (for staff) on 020 8223 2468.

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New students

This video will walk you through how to log in and change your password. Then you are ready to enrol. Before you enrol we suggest you also set up extra security to keep your account safe.

Are you an applicant?

Instructions for logging into the Applicant Portal are on the New Applicants page.

Are you a new student?

Instructions for enrolling are on the Enrolment page.

How can I change my password?

If you have set up Self-Service Password Reset in advance, you can use it to change your password. If you have not done this, you will need to contact the relevant help team for assistance.

Can I reuse a password from another account?

No. Password reuse is one of the biggest security risks. If one account is breached, all accounts using that password become vulnerable.

We recommend using a strong, unique password.

How often should I change my password?

You will be asked to change your password periodically to ensure that it remains secure. However, if you suspect that your password has been compromised, you should change it immediately.

How can I remember my password?

To ensure you remember your password you can:

use a password manager or save it to your browser when prompted; and
create a memorable passphrase, use three random words, or use the first letters of a phrase, song or poem that you will remember.

My password is not being accepted. What should I do?

Check that you don't have Caps Lock on and make sure the letters on the keyboard are in the positions you're expecting. You can often use the 'show' button to see your password as you're typing to make sure it is what you're expecting.