Email

Information about your University of East London email account

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Information about your University of East London email account

Email

We supply all students and staff with a UEL email address during their time here. Our email service is provided by Microsoft Office 365, which offers 50GB of mail storage, a UEL-wide shared calendaring system, and access from mobile devices.

Official UEL communications to staff are sent to UEL email accounts, so you must check it regularly.

How to sign in

There are a number of ways to access your UEL email account:​

  • To check your email online, go to mail.uel.ac.uk.​
  • Visit Office.com and choose 'Apps' from the bottom left corner, then select 'Outlook'.​
  • From the UEL intranet, click the 'App Launcher' (nine dots) in the top left corner and choose 'Outlook'.​
  • Students can also find their emails on Track My Future (TMF), under the 'Email' menu.

Setting up email on mobile devices

Students can use the Track My Future app to access emails. Alternatively, install the Outlook app on your mobile device. For more information on how to set this up, visit Set up Outlook for Android or Set up Outlook for iOS.​

Junk and other unwanted emails

It is good practice to regularly check your junk email folder for emails that have incorrectly been marked as junk or spam. ​

All incoming email is scanned for viruses, and most junk email is blocked before it hits your inbox, but occasionally certain emails filter through.​

If you receive a phishing or suspicious email, please use the ‘Report Phishing’ button in Outlook to inform our IT Security Team. Alternatively, you can report concerns to the IT Service Desk on 020 8223 2468. 

Please note that IT Services will never ask for your UEL password. 

Before you send an email

Here are some simple rules to help keep you on the right track when sending email:​

  • Take care that you address the email correctly​
  • Do not use email for the creation or transmission of any material:​
    • that is offensive, obscene or indecent​
    • with the intent to defraud​
    • that is defamatory, harassing, threatening, discriminatory or illegal​
    • that infringes the copyright of another person​
  • Do not send unsolicited bulk, commercial or advertising material to others (spam).​
  • Do not allow anyone else to send emails from your account and do not send emails purporting to come from someone else. You are responsible for all activity on your account.
  • Do not share your password with anyone. IT Services staff will never ask you for your password.​
  • Do not open attachments from unknown sources. Always virus scan a document received as an attachment in an email before opening it.​
  • Do not send confidential or restricted information in a plain text (unencrypted) email.

Frequently Asked Questions (FAQs)

​What should I do if I forget my email password?

Your email password will be the same as the password you use for all UEL applications. If you forget your password and have already registered for Self-Service Password Reset, you can change it yourself. Otherwise, you will need to contact the relevant support team. 

Please visit our Passwords page for more guidance.

What should I do if I receive a suspicious email?

Do not click any links or open attachments. Please use the ‘Report Phishing’ button in Outlook to inform our IT Security Team. Alternatively, you can report concerns to the IT Service Desk on 020 8223 2468. Please note that IT Services will never ask for your UEL password. 

Why am I not receiving certain emails?

This might be due to spam filtering, mailbox rules, or your mailbox being full. Check your Junk Email, Clutter, and Rules settings. 

If the issue continues, please contact the appropriate support team. Students should contact the Student Hub and staff should contact the IT Service Desk. Contact details can be found below.

What happens to my email account when I graduate or leave the university?

  • Students retain access to their Office 365 (including email) account for up to six months after completing their studies.
  • Staff access is removed when employment ends.

We recommend backing up any personal files before leaving UEL.

What is my email address format?

  • For students, the email format is 'u' followed by the student number, then @uel.ac.uk (e.g. u1234567@uel.ac.uk).
  • For staff, it will be related to your name followed by @uel.ac.uk. 

UEL will confirm your exact format when your account is created.

Need IT help?

Student

Log a request with the Student Hub

Alternatively, call the Student Hub on 020 8223 4444.

Staff

Log a request with IT Service Desk

Alternatively, call IT on 020 8223 2468.

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