Get in touch

Email or phone

Email: graduation@uel.ac.uk
Tel: +44 (0)20 8223 2600

Due to being a small team and limited resource, we advise you to email requests instead of calling. We aim to respond to all queries within two working days.

 

Post

Graduation Team
Communications
University of East London
University Way
London
E16 2RD

 

In person

Our office is open to see students in person by appointment only from 10am-4pm, Monday – Friday (excluding public holidays). To make an appointment, please email or call.

You can find us at the Docklands Campus, West Building, 2nd Floor, Room 14.

If you come into the reception area, somebody will notify one of the Graduation Team, and we will try to see to you as soon as possible.

General FAQs

When will I receive an invitation to my awards ceremony?

Booking details for the summer 2022 ceremonies will be released in spring 2022. Please check back then.

Do I need to take a COVID-19 test to attend my ceremony?

We will provide information as soon as is feasible however we anticipate that you will need to be prepared to provide proof of a negative Covid-19 test result.

I have an outstanding debt to the University, what should I do?

If you have an outstanding debt to the University and it has not been paid off before the date of your ceremony you are not eligible to attend.

Do I need to have been awarded to register for graduation?

All students must have been awarded by Thursday 30 June 2022 in order to be eligible for the September graduations. Any student awarded after this time will be invited to the winter ceremonies. Students can process their student ticket and purchase guest tickets, regardless of whether they have received their results.

Guests and Tickets

How many guests can I bring?

Each student can purchase up to two guest tickets at £28 each. Please indicate on the registration form if you would be interested in purchasing extra tickets, and if any become available at a later date, we will notify you.

How much are livestream tickets?

Livestream tickets are free, and the link will be made available via our YouTube channel on the day of the event.

How much are tickets?

Your student ticket is free, while guest tickets are £28 each. There are no concessions and no group discounts. The money that you pay for each guest ticket will cover the cost of a seat, a souvenir programme, and light refreshments after the ceremony.

Are children allowed to attend the ceremony?

We do not recommend bringing young children to your Graduation ceremony as they are long and formal occasions. 
Children/babies in arms under two-years-old may sit on an adult guest's lap without a ticket. Children over two-years-old who do attend must have their own seat and you will have to pay the full £28 for their tickets. They must be accompanied by an adult. Please note - children of all ages will still be classed under a strict capacity number for each ceremony. For example, if you have a partner and a child this is classed as two guest tickets. Please ensure to opt-in for additional tickets if you require.
Children and minors under the age of 16-years-old who attend as guests are your responsibility. If they are not accompanied by a suitable adult guest you will be asked to leave so that you can care for them. Please note that children and other guests do not sit with graduands during the ceremony. There are no concessions and everybody will need a ticket to enter.
Babies and children are not permitted to cross the stage with graduands.

Do I have to pay for my ticket?

There is no charge for graduand tickets.

Can I get a refund on my tickets?

If you are not able to attend graduation or become ineligible to graduate, but have already purchased tickets, you can apply for a refund up until Friday 29 July at 23:59 by contacting enquiries@marstonevents.com. No refunds will be able to be processed after this date.

When will I receive my guest tickets?

More information will be shared in August after registration closes.

Me/My guest have special needs, how can these be accommodated?

 If you or any of your guests have any special requirements that you feel we should be aware of please email us by Friday 29 July (registration deadline), so that we can provide assistance. On the day please make yourself known at the registration desk.  

Will I be seated with my guests?

No. You will be seated with your fellow graduands at the front of the hall, directly before the stage. All guests will be seated behind the graduands.. 

Can I buy extra tickets on the day?

If guest tickets are not sold out, yes, we will make those available and sell them at the graduation venue on the day on first-come-first-served basis.  

Venue FAQs

Where is the ceremony being held?

The Graduation ceremonies in September 2022 will be held at Docklands Campus.

Is parking available?

Parking  details will be confirmed when booking details are released in spring 2022.

FAQs about the ceremony

How long will the ceremony last?

Each ceremony will last around 1 hour and 30 min, however this will depend on the amount of students in attendance.

What happens after the ceremony?

The University hosts a reception for graduates and their guests to celebrate and enjoy the day. Details will be released in spring 2022.

Will I receive my certificate/scroll at the ceremony?

Certificates and Diploma Supplements are not presented at the graduation ceremonies. Students will receive them either: by post through Royal Mail recorded delivery/registered airmail to the address nominated on UEL Direct or by personal collection - requests for this can ONLY be made by loggin to My Portal, ensuring you have your login details (email and password) to hand'. The process of producing certificates begin as soon as classifications are published on UEL Direct and it is expected that students should receive theirs no later than 12 weeks after publication, although this cannot be guaranteed.

 

FAQs about Gowns and services

How do I order an academic gown?

Information about ordering academic gowns for the 2022  Summer graduation is available on our Gowning and Photography page

What should I wear underneath my academic gown?

As the Awards Ceremonies are formal occasions, we advise you to dress smartly, and we recommend if possible for you to wear a shirt or top that buttons up in order for your gown hood to sit comfortably. 
TIP: You may also wish to bring some hairgrips, to ensure your mortar board stays on and safety pins to fix your gown hood should you not be wearing a shirt. 

Can I book professional photographs?

Photography can be booked via the registration portal Introduction | Your Graduation. Please arrive two hours before the ceremony to avoid disappointment.  

Photography can also be purchased on the day of your graduation.

What merchandise can I buy on the day?

You will be able to purchase a wide variety of products from our official retailer  First Class Honours, on the day and online throughout the year. 

Contact us

You can contact us by email or phone.

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