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faqs for students

Docklands campus

Our students

The information on this page relates specifically to students at the University. We appreciate that you will all be concerned about your studies. The University would like to reassure you that we have mechanisms in place to ensure your safety and the continuity of your studies. 

If you have any concerns or queries about Covid-19, you can now access a specialist helpline by phoning 0345 053 6791. You can speak to trained, clinical staff 24 hours a day, seven days a week.

Big White Wall is an online mental health service available to all University of East London students and staff.


Learning and assessment queries

There will be an opportunity for resit in line with academic regulations.  

Resit timetables will be published on Moodle. We advise you to get in touch with your Module/course leaders for any specific questions regarding your resit(s). 

Please contact the Student Hub to discuss accessing support from the Student Wellbeing team. 

Student Hub: 
Phone:  020 8223 4444 
Monday to Friday 09:00 – 17:00 

University of East London students going through a tough time as a result of COVID19 can now access free online support with Big White Wall. Whether you’re struggling to sleep, feeling low, stressed or not coping, Big White Wall can help you get support, take control and feel better. Immediate access to support is now available 24/7 – just go to Big White Wall, click ‘Join us’ and register using your university email address.  

Public health and self-isolating

If you are self-isolating due to the Covid-19, you need to notify the University so we can support you.  Please contact the Student Hub via: 0208 223 4444 or email
If you are an international student on a Tier 4 Visa, the student hub will also notify the international compliance team so they can advise and support you with regards to any visa implications.
We are committed to supporting the wellbeing of all our students at University of East London.  During your self-isolation, a member of our student and academic services team will be in contact to see if there are any needs we can support you with.

International students

The University of East London places the highest value on diversity and tolerance; bullying and aggressive behaviour is never acceptable. If you or someone you know has faced negative or abusive comments or behaviour, please use our ‘Report and Support’ tool. All conversations will be handled with care and confidentiality.

Halls of residence

There are not many universities like us that offer accommodation halls in London and we need to balance this between students who want not only to get their learning from a UK institution but enjoy the experience of being in London.

Our accommodation will be Covid-19 safe and secure. We are ensuring that safety measures are in place for all our students. One measure we will be looking at is less students in halls to ensure space and appropriate social distancing measures. 

If you have any concerns about your living arrangements, please email residential life at



We will be holding a virtual celebration, which will take place on Wednesday 9th September 2-3pm, held on Teams Live.

Please note that this virtual celebration is a supplementary activity and not a replacement for your physical graduation. Further information about graduation will be made available to students and you can visit the graduation web pages to stay updated.

You do not need to attend a ceremony to be awarded your qualification and to graduate. 

We will update our FAQs as new information becomes available and we advise you to check back regularly for the latest information.
If you have any questions, please contact the University at: