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Covid-19 information and updates

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faqs for students

Docklands campus

Our students

The information on this page relates specifically to students at the University. We appreciate that you will all be concerned about your studies. The University would like to reassure you that we have mechanisms in place to ensure your safety and the continuity of your studies. 

If you have any concerns or queries about Covid-19, you can now access a specialist helpline by phoning 0345 053 6791. You can speak to trained, clinical staff 24 hours a day, seven days a week.

Big White Wall is an online mental health service available to all University of East London students and staff.


Learning and assessment queries

To better protect our students, staff and University community, teaching and learning has now moved online and all face-to-face assessments have been suspended until 31 July.

Because face-to-face teaching cannot take place, we must assess your module using a set of assessment approaches that have been published on Moodle. How that will be achieved will depend on the type of course you take. You will be informed of how this affects you by your module/programme leader. 

These could include portfolios, project work or coursework. Alternative assessments will be tailored to the nature of your studies and may include, for example, video components for film students. 

Alternative assessments timetables were published on Moodle on 27 March 2020. We advise you to get in touch with your Module/Programme leaders for any specific questions regarding your course. 

Module results will be released on 20 July and degree award classifications will be released on 27th July. You can view your results on UELDirect once released. Please note that results may be withheld to students with an outstanding debt. 

In some instances, such as an online exam, the assessment may be scheduled to take place before 15 June.   

It is also recommended to try and manage your workload and assessments and submit work before the final deadline of the 15 June.  

There will be an opportunity for resit in line with academic regulations.  

Resit timetables will be published on Moodle. We advise you to get in touch with your Module/course leaders for any specific questions regarding your resit(s). 

You are expected to make reasonable plans to take into account commonly occurring circumstances (such as transport or computer problems) even those which, on occasion, may have been unforeseeable and unpreventable. 
You can access the online extenuation form and the Students’ Union has written guidelines on how the extenuating circumstances process works and how it could apply to you.

The Extenuation Panel meets regularly to consider claims. You will receive an email notifying you of the outcome of your extenuation claim. For Covid-19 claims, this will usually be within a few days. For other claims, it may take longer to confirm an outcome 
Please contact the Student Hub to discuss accessing support from the Student Wellbeing team. 

Student Hub: 
Phone:  020 8223 4444 
Monday to Friday 09:00 – 17:00 

University of East London students going through a tough time as a result of COVID19 can now access free online support with Big White Wall. Whether you’re struggling to sleep, feeling low, stressed or not coping, Big White Wall can help you get support, take control and feel better. Immediate access to support is now available 24/7 – just go to Big White Wall, click ‘Join us’ and register using your university email address.  

Public health and self-isolating

Immediately tell a member of member who will help you find a place to rest and call the NHS.
If you are self-isolating or unable to attend university due to the Coronavirus Covid-19, you need to notify the University so we can support you through your absence period.  Please contact the Student Hub via: 0208 223 4444 or email
If you are an international student on a Tier 4 Visa, the student hub will also notify the international compliance team so they can advise and support you with regards to any visa implications.
We are committed to supporting the wellbeing of all our students at University of East London.  During your self-isolation, a member of our student and academic services team will be in contact to see if there are any needs we can support you with.

We will make contact with you using your student email and the phone number on your student record.  Therefore:

  1. Please check your phone number is up to date on UEL Direct.You can login using this link:

  2. Check your UEL email account regularly for information from the University.For information on how to add your university emails to your smartphone, see the information online here.

International students

Your health and wellbeing, as well as that of your fellow students, is the first priority. Self-isolation should not impact your visa, and we will work with you to ensure it impacts your studies as little as possible.  You can find more immigration and visa guidance here. 

The Home Office has set up a helpline for international higher education staff and students if they have immigration queries related to coronavirus, including questions about urgent cases where a Chinese national or other visa national based in China needs to travel to the UK. The helpline can only speak to the visa holder or applicant about individual cases. 
The University of East London places the highest value on diversity and tolerance; bullying and aggressive behaviour is never acceptable. If you or someone you know has faced negative or abusive comments or behaviour, please use our ‘Report and Support’ tool. All conversations will be handled with care and confidentiality.

Halls of residence

Some student residents do not wish to or are unable to return home. For some students, our halls of residence are home. As such our Halls of Residence will remain open and our duty of care to all students and staff will be maintained accordingly.

Communications have already been sent out to all Halls of Residence students confirming the support in place through this lockdown period including complimentary breakfast and subsidised lunch and dinner.

If you have any concerns about your living arrangements, please email residential life at



In light of the global health crisis, it is with huge regret and sadness to announce that July Graduation ceremonies will need to be postponed until Autumn with dates to be finalised as soon as possible and in consultation with the University of East London Student Union.

Further information about graduation will be made available to students and you can visit the graduation web pages to stay updated.

You do not need to attend a ceremony to be awarded your qualification and to graduate. 

We are busy cancelling or rescheduling all public events. If this changes at any stage in the future, students will be notified. Please check back here for updates on other major events.


If you are on the University campus and unable to use soap and water, hand sanitiser is available in areas of high footfall. You can request alcohol-free sanitiser at these stations, but please note that this is not as effective as sanitiser with a high alcohol content. If you notice a toilet without soap or hot water on University campus, please inform the estates team on and the team will resolve the issue.

We will update our FAQs as new information becomes available and we advise you to check back regularly for the latest information.
If you have any questions, please contact the University at: