Frequently asked questions
We understand you may have concerns about Covid-19, the disease caused by the SARS-CoV-2 coronavirus.
The University of East London takes the health and safety of its students and staff very seriously. We are monitoring the situation and in communication with public health partners.
On this page, you will find the frequently asked questions related to the University to help you make informed decisions regarding the Covid-19 global outbreak.
UEL’s planning and response
· Anyone living in our on-site halls of residence
· Staff and contractors providing essential on-site services, such as security, cleaning, catering and provision for the halls of residence
· Staff and students with pre-arranged agreement to visit the campus.
General access to the Docklands library building has been suspended, though the library services remain operational and staff can be contacted via email or webchat.
Also the reception areas, Knowledge Dock, SportsDock and the equipment store at Docklands Campus are now closed.
The maintenance helpdesk telephone lines will be closed from Monday, March 23, to allow staff to work from home at this unprecedented time.
Telephone lines will re-open on Monday, May 4. To report any maintenance issues or make enquiries, please e-mail the maintenance helpdesk on email@example.com.
For emergency requests, please call the Security Team on 020 8223 7771.
Estates and Facilities staff are available as usual on e-mail via the global address list.
About the virus
The most common symptoms of coronavirus (COVID-19) are recent onset of a continuous cough and/or a high temperature. Typical symptoms of Covid-19 may include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, Covid-19 can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
On 23 March the Prime Minister announced sweeping restrictions on everyday life in the UK to tackle the spread of coronavirus. The new measures include people staying at home except for shopping for basic necessities, daily exercise, any medical need and travelling to and from essential work. Gatherings of no more than two people outside of the household were also announced.
Travel in and around London may be affected so you are strongly encouraged to plan your journey ahead using Transport for London's journey planner.