Legal Advice Centre Online session - COVID-19
We have taken our Legal Advice Centre session online, from the 21st April 2020 to the 30th June 2020, and are focusing on three specific areas which we have identified as being high priority for a large number of people:
Landlord and Tenant Advice During COVID-19
- Rights of tenants if they are unable to pay their rent
- How do tenant repairs work during this time?
- Rights of owners if they are unable to pay their mortgages
Welfare Benefits Advice During COVID-19
- How to claim statutory sick pay
- How to claim benefits if self-employed
- How to claim universal credit
Family Law Advice During COVID-19
- Child Arrangements Orders
- Domestic Abuse
If you would like to access the Online Legal Advice Centre service, there is a three-stage process:
- Stage 1: please complete a very simple online form, with your contact details, and the name of the person or business that you have an issue with.
- Stage 2: we will then phone you between 11:00am and 2:00 pm on the following Wednesday* to confirm that we are able to assist you. We will go through our standard terms of engagement and explain how the legal advice centre operates. If you are happy to proceed, we will then talk to you for around 30 minutes about your issue.
- Stage 3: we will send out a letter of advice to you within three weeks of the call.
If you have any other additional enquiries, please contact us by completing our online form or emailing firstname.lastname@example.org.
*Calls starting on Wednesday 29 April 2020.
Drop-in session services
Temporary closure of our Legal Advice Centre.
We are temporarily closing our Legal Advice Centre as a precautionary measure in light of the ongoing coronavirus (COVID-19) outbreak.
We apologise for the disruption that this may cause. Please keep checking for updates as we will offer replacement sessions for those sessions that have been cancelled as soon as it is possible to do so.
Thank you for your understanding in this matter.
The Legal Advice Centre Team
Romford Autism Hub Legal Advice Clinic
Our Legal Advice Centre works in partnership with the Sycamore Trust U.K. to provide free legal advice to those affected with autism at our Romford Autism Hub Legal Advice Clinic.
The Sycamore Trust U.K. is a charity that provides services to support clients and their families that are affected by Autistic Spectrum Disorders (ADS) and /or learning difficulties. One of the adult services that the Sycamore Trust U.K. offers is the Romford Autism Hub. The Autism Hub provides the accessibility of services to adults with autism in order to foster a supportive environment and assist with effective coping strategies.
We provide free legal advice to the Sycamore Trust U.K. clients on matters such as housing, family, employment, contract/consumer, welfare benefits (in particular DLA under 16 and PIP), and legal information on SEN matters.
We hold appointment only sessions every fortnight on Wednesdays from 11am – 2pm at the Romford Autism Hub during academic term time. This partnership between UEL and the Sycamore Trust U.K. provides an additional layer of support to those affected with autism.
Our partner solicitors, Duncan Lewis also assist with our services at the Romford Autism Hub by providing free legal advice.
Mooting and debating
The Legal Advice Centre offers students the opportunity to take part in mooting and debating. The Royal Docks School of Business and Law has its own Mooting Room, and in addition our students are able to make use of available court rooms at Stratford Magistrates’ Court and the Old Bailey. Our moots and debates are judged by internal and external volunteers who are legal professionals, so that students can continually improve their skills.
A moot is a hypothetical case study appearing before one of the appellate courts. Our students are provided with the opportunity to research a legal problem in teams of two and practise their advocacy skills by delivering their legal submissions before a mock court. Our students also have the opportunity to take part in external mooting competitions against other universities.
Have a Debate?
Debating provides our students with the opportunity to discuss topical issues (legal and non-legal) by enabling them to argue and put their views across in live debates. Like mooting, it is the art of persuasion that they learn to master.
Public Legal Education project
As part of our commitment to providing free legal information to the local community, our student volunteers at the Legal Advice Centre draft information leaflets on hot topics for the benefit of our clients. The aim of these leaflets is to provide an overview of the law in a simplistic way.
They are not intended to represent legal advice.
External voluntary opportunities
Director and supervisors
The Director and Supervisors are
responsible for matters such as training, development and administration.
The Legal Advice Centre also has an Advisory Group consisting of members of the Royal
Docks School of Business and Law and partner organisations. The Law Clinic is
also supported by local solicitors who provide their services on a pro bono
Eleanor Scarlett: Director/Supervising Solicitor
Heidi Appleby: Supervising Solicitor
Ayesha Riaz: Mooting and Debating co-ordinator
Karen Jaramillo: Legal Assistant
Partners and sponsors
We would like to thank the following law firms for agreeing to volunteer their services in partnership with our Legal Advice Centre:
We are happy to consider requests from individual lawyers, law firms, chambers or legal advice organisations to become partners of the University of East London Legal Advice Centre.
We are pleased to have the following partner organisations:
We aim to advise clients on their legal
position and the options available to them to resolve their legal problems. As
an advice service, we do not undertake any representation of clients’ cases in
courts or tribunals, or conduct any litigation. We do, however, act as a
referral agency to other organisations that may take on clients’ cases without
The Legal Advice Centre can provide clients with written legal advice, and where resources permit, we can liaise with third parties on behalf of our clients.
Our services are free. We give priority to those cases which do not qualify for legal aid or where clients cannot afford a solicitor. We may also take on cases if we feel that there is no other assistance available from other agencies.
The Legal Advice Centre operates a weekly drop-in session during term time only. All enquiries are considered individually to ensure that they meet the criteria of the Legal Advice Centre.
What happens at the interview?
The first stage is an interview. Clients will not receive any legal advice at this time. Clients will be interviewed by two Student Advisers, who will also set out our policies and client care information.
All communications will be in the strictest confidence, and client files are securely stored in line with Data Protection requirements.
What happens after the interview?
After the interview, our Student Advisers and a Supervisor will review the case and in the event that we can advise on the matter, our Student Advisers will research the case and draft an advice letter setting out the possible options available. Each letter is checked for accuracy by the Director and Supervising Solicitor.
Once the matter has been closed, our Student Advisers will send a final letter with details about the closure and storage of the client’s file.
All Student Advisers undertake extensive training provided by the Legal Advice Centre staff and partner organisations.
The Legal Advice Centre will not be able to assist you in any way where your dispute is with the Royal Docks School of Business and Law, the University of East London, and/ or it members of staff. This is to avoid any potential conflict of interests.
If your matter is urgent and you require immediate legal advice, you should contact a solicitor or other agencies that may be able to provide emergency advice and/or assistance.