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Quality Assurance and Enhancement

The work of the team

UEL’s Quality Assurance and Enhancement team is responsible for the development and implementation of our quality assurance processes and procedures, and provides support to academic and support staff, our student body, and staff and students at our collaborative partners.

Our work includes the development and implementation of quality assurance processes for:
  • programme approval and modification;
  • annual monitoring and periodic review;
  • the external examiner system;
  • institutional approval and ongoing due diligence for our collaborative partners;
  • approval and review of programmes with our collaborative partners;
  • aspects of student feedback mechanisms, such as Module Evaluation and the Your Voice Counts programme survey;
  • working with our Student Union to train student representatives.

Our services

    We service a great number of UEL’s committees, especially those which report into Academic Board, such as the Quality and Standards Committee, and the Regulations Committee, and even some of their sub-committees.  We also help to train servicing officers of other committees.

    We lead UEL’s preparations for any external reviews, and can also provide support to our collaborative partners undertaking similar reviews.  We can also provide support to schools when preparing for visits by their respective Professional, Statutory or Regulatory Bodies, so please do ask us for support.

    We keep an eye on any changes to external frameworks, and ensure that we update our processes and guidance where we need to. 

    We offer other types of staff development, so we train staff to chair collaborative validation and review events; provide training on our annual monitoring (REP) process; we also help support link tutors and also student representatives for their programmes.

    We do some of the processing for the extenuation process.

    Because we have institutional oversight of our processes, we are also able to understand where enhancements and improvements have been made, or can be made.  We work with various teams, such as our Centre for Excellence in Teaching and Learning, and our Literacy and Language Services team.

    Where do I find details of our quality processes and procedures?

    These are available in our Quality Manual, which is available on our governance pages There are also guidance and other templates available to support you with your work.  You can also contact our team members – their contact details are below.

    What else do we do?

    We work closely with our academic colleagues, with team members partnering with specific schools to provide support and guidance on quality processes.  Each school has its own quality leader and its own quality committee, and we help to support these as well, but we believe that we are all responsible for quality within our work.

    Team members are also responsible for particular processes – details are below.  We are always happy to help with any queries – or listen to recommendations for enhancements to our practice.

    How do we work?

    The Quality Assurance and Enhancement (QAE) team is based at the Docklands Campus DL.4.03

    Roles: Provides advice and guidance on the external examiner system and procedures. External Examiners' Administrator (responsible for institutional links with External Examiners; Secretary to External Examiner Audit Team); Supports external examiner processes.
    Telephone: 020-8223-2011
    E-mail: c.t.quirk@uel.ac.uk
    Roles: Advises on Student Engagement processes regarding student representation and audit activity; Coordinates the Module Enhancement Plan process; Servicing Officer to Academic Board and the Student Experience Forum; Data Protection Liaison Advisor; Secretary to Validation and Review events, and Academic Review panels. Delivers training on Committee servicing, and provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-7523
    E-mail: e.akinlusi@uel.ac.uk
    Roles: Supports collaborative partnerships and processes. Represents QAE on School of Business and Law School Learning and Teaching Quality Committee (SLTQC). Responsible for Collaborative Review and Enhancement Process. Secretary to Validation and Review Panels and Periodic Academic Review Panels. Provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-2678
    E-mail: e.brackenbury@uel.ac.uk
    Roles: Supports the QAE team to prepare for University-wide committees. Supports the team with arrangements for the management of review and collaborative validation events at UEL and its partner organisations. Maintains the team’s web pages to ensure that they remain current. Assists the External Examiner Administrator with arrangements for External Examiner Induction events. Works with the UEL Travel Office to organise team and panel travel for validation, review and other events. Provides diary management, financial and secretarial support to the Head of Quality Assurance and Enhancement
    Telephone: 020-8223-2009
    E-mail: a.hassan@uel.ac.uk
    Roles: Lead on QAE policy and practice across UEL; institutional contact with external bodies such as QAA and Ipsos Mori; Institutional lead for NSS; Institutional lead for APR process; Institutional lead for external review processes; staff development in quality matters; advice and guidance on quality systems; Chair of Validation and Review Sub-Committee.
    Telephone: 020-8223-2341
    E-mail: i.pearson@uel.ac.uk
    Roles: Works with Schools, staff and UELSU officers to maximise student representation on university and programme committees.  Delivers staff development activities regarding student feedback and quality systems. Manages UEL’s module based processes for student feedback.  Manages the quality-based aspects of UEL’s engagement with external surveys, such as NSS and PTES, primarily relating to the outcomes of these surveys.  Co-ordinates the publication of programme handbook and module guide templates. Provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-2007
    E-mail: l.pomfrett@uel.ac.uk
    Roles: Servicing officer to the Teaching Excellence Framework (TEF) Readiness Group, Short Course Panel, Collaboration Validation and Review events, Periodic Academic Review events and Department and School Review and Enhancement Process (REP) meetings; Supports and administers the module evaluation process via EvaSys. Provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-3356
    E-mail: n.cheesman@uel.ac.uk
    Roles: Represents QAE on Architecture, Computing & Engineering School Learning and Teaching Quality Committee (SLTQC). Servicing officer to the Validation and Review Sub-Committee. Secretary to Validation and Review Panels and Periodic Academic Review Panels. Provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-7650
    E-mail: o.lane@uel.ac.uk
    Roles: Provides advice and guidance on quality assurance systems and procedures particularly in relation to collaborative activity; co-ordinates processes that lead to approval of new collaborative partnerships and manages quality processes in relation to collaborative partners; drafts and updates Memoranda of Co-operation; staff development activities; represents QAE on UEL’s Partnership Committee and the Tavistock and Portman NHS Foundation Trust Academic Governance and Quality Assurance Committee.
    Telephone: 020-8223-6210
    E-mail: p.board@uel.ac.uk
    Roles: Provides advice and guidance on quality assurance systems and procedures; assists with the co-ordination of the QAE Office activities; manages the validation and review schedule; manages the advice and support provision for Quality Assurance activity in Colleges; Chairs the University Short Course Panel; maintains institutional records of validated programmes; conducts staff development activities; represents QAE on the University Education and Experience Committee; audits Validation and Review activity; co-ordinates and chairs External Examiner appointment and annual reporting and auditing systems; and manages the Annual Audit of Quality Assurance.
    Telephone:
    020-8223-2373
    E-mail: p.brimson@uel.ac.uk
    Roles: Represents QAE on Cass School of Education and Communities School Learning and Teaching Quality Committee; Servicing Officer to the University Learning and Teaching Quality Committee; Secretary to Validation and Review events and Periodic Academic Review panels; Supports the Annual Audit process; Responsible officer for Competency Based Learning and Professional Development Certificate; Staff development activities. Provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-7471
    E-mail: v.manning@uel.ac.uk
    Roles: Represents QAE on School of Health Sports and Bioscience School Learning and Teaching Quality Committee; Servicing Officer for the Education and Student Success Committee. Responsible for Review and Enhancement Process and supports work on Evasys surveys. Secretary to Validation and Review Panels and Periodic Academic Review Panels. Provides advice and guidance on quality assurance systems and procedures.
    Telephone: 020-8223-6708
    E-mail: w.monaghan@uel.ac.uk