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IT Services | Password Recovery

Password recovery for existing staff and students who have enrolled

Existing members of staff and students are able to recover a lost password using our Password Recovery service

If you have not already registered with the Password Recovery service you can do that now

Once you have registered you are then able to amend your password yourself

-If you have forgotten or lost your password

-If you know your password but want to change it 

-Amend your password recovery or security information  

If you have tried to set this up and it's not working, please email or call Service Desk on 020 8223 2468 Mon - Fri between 08.30 - 17.00

If you are about to enrol as a new student

If you are about to enrol to become a student we will first ask you to change your password. You will have received an email from us to your personal email account. This contains your username and password so you can log in for the first time. Your first step is to change this password to be one of your choice, that is private to you.

Watch our video to see how to Log in for the First Time

Your password needs to be:

  • A minimum of 8 characters
  • A mix of upper and lower case (a-z)
  • At least one number (0-9) OR one special character (such as %)

Once you have changed your password, we encourage you to set up further security measures. However, you can choose to do this later. There is a guide to help you to do this with step by step instructions.

Another email will be sent to you shortly about how to keep your account secure. 

If you get stuck and cannot complete the process, you can email our Service Desk, or call us Mon – Fri between 08.30 – 17.00 on 020 8223 2468.