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Post room and porter services

The Post Room is responsible for sorting all incoming mail that arrives on campus each day and operates a post van service (pdf) to transport mail between campuses. All post is distributed to departmental pigeon holes which are located in the Post Room and require daily collection. 

Outgoing mail

The Post Room is also responsible for franking all outgoing mail. It is our policy that all post, unless it is an urgent item, should be sent 2nd class and in an appropriately sized envelope.  Postal charges are now based on size as well as weight and your assistance in following these guidelines would be greatly appreciated and helps us to keep costs to a minimum.

For further details on postal charges please visit Royal Mail.

Overseas mailing

The University use a company called DST for all international and overseas mailing. All items must be correctly packaged with careful consideration given to the prohibited items list (pdf). Please ensure you complete the Customs Declaration form (xlsx) making sure to sign it and attach it to every envelope, packet and parcel you would like sent. The post room will not accept any items for overseas mailing which do not have the correctly completed paperwork attached.

The UEL postal system is for UEL business only, and not for personal items. All items being sent for overseas mailing are subject to X-ray and images which do not match the customs declaration are flagged for opening. Any items identified as private items or containing items from the banned list will be retained in the post room and traced as far as possible back to their owner, which can take some time and may result in further action being taken.

See the International mailing tariff (xlsx).

Courier collection times

  • Docklands – daily
  • Stratford – Wednesday and Fridays

Porter services

The Post Room is responsible for coordinating the General Assistants who provide a porter service and are able to help transport heavy or awkward shaped goods around and between campuses.  All General Assistants are fully trained in manual handling and it is highly recommended that you request their services rather than attempting to move the goods yourself. 

To request porter services please contact the Estates and Facilities Services Helpdesk (ext 2000) and we will book in your request.  We will endeavour to prioritise jobs appropriately but it is recommended that you provide at least 48 hours notice where possible.  

Post room opening times and locations:

Opening times: Monday - Friday 09.00 -17.00

Last items for same day despatch should be received in the post room by 15.30.
Only large and bulky items will be delivered to offices and will require a signature, all other post will be sorted into the departmental pigeon holes which are located within the post rooms and will require a member of staff from each office/department to collect and deliver items on the behalf of their team.
You will be notified via a collection slip in your departmental pigeon hole regarding special delivery, recorded, or couriered items which will require the addressee to come to the post room to collect.

How to find us

Docklands - The Docklands Post Room is located on the ground floor of the East Building within the green core.
Stratford - The Stratford Post Room is located in the basement of University House.
USS - There is no post room located at the USS Building, however staff wanting to send post should bring it down to the reception where it is collected and sent to Stratford for processing. All incoming post is delivered to individual departmental pigeon holes.