Dr Hisham AbouGrad


Information Systems Performance, Decision Support System (DSS), Geographic Information Systems (GIS), Business Process Management (BPM), Enterprise Content Management (ECM) Systems, Machine Learning (ML), Data Science

, School of Architecture, Computing and Engineering

Dr Hisham AbouGrad has lectured for over 11 years and taught full-time for the past six years at many UK higher education institutions in London. He taught in various postgraduate and undergraduate programmes for Falmouth University, Northumbria University, Roehampton University London and University of Plymouth. He has a DProf (DBA) in Workflow Information Systems Performance Using Business Process Management (BPM) Values from London South Bank University (LSBU). He has an MSc in Software Engineering, an MBA in Management and the postgraduate certificate in higher education practice (PGCHEP).

He is recognised by the UK higher education academy (HEA) as a Fellow (FHEA) and qualified as a project management professional (PMP) in IT. He also recognised as a professional member of the British computer society (BCS), the chartered institute for IT since 2009, and he is a member of the Central & North London Branches (CeNLB) Committee.


  • DProf (DBA) in Workflow Information Systems Performance, LSBU, September 2020
  • The Postgraduate Certificate in Higher Education Practice (PGCHEP) and Fellow of the Higher Education Academy (FHEA), University of Plymouth, October 2019
  • MBA in Management, University of Lincoln, November 2002
  • MSc in Software Engineering, University of Bradford, July 2002
  • First degree (Honours) in Computer Programming and Systems Analysis, College of Computer Technology Tripoli, December 1998

Areas Of Interest

  • Information Systems Measurement and Performance
  • Workflow Systems Performance
  • GIS using Python Geospatial Tools & Techniques
  • DSS, ML, BPM, and ECM Systems, Tools & Techniques
  • Data Science
  • User Experience (UX)
  • Ecommerce Design & Development
On This Page


Dr Hisham AbouGrad is a Lecturer in Computer Science and Digital Technologies. He holds a doctoral degree in Enterprise Content Management (ECM) Workflow Systems Performance Using Business Process Management (BPM) Values from London South Bank University and has more than 20 years of experience in the IT industry and Higher Education. He holds an MSc in Software Engineering from University of Bradford and an MBA in Management from University of Lincoln. He is recognised as a Fellow of the UK higher education academy (FHEA) and qualified as a project management professional (PMP) in IT. His research interests and activities include BPM, Decision Support System (DSS), Workflow Systems Performance, Information Systems Measurement and Performance, ECM Systems, Geographic Information Systems (GIS), Machine Learning (ML), Data Science, User Experience (UX) and Ecommerce Platforms Design and Development.


Dr Hisham is participating in doctoral research workshops and academic events for the university doctoral research students. These activities have supported and guided doctoral researchers to make publications, participate in research work and progress toward the completion of their doctoral research. Also, Dr Hisham supported the university researchers by advising them about the required procedures and academic quality to progress toward completion. However, he is looking to continue his research focus on how to measure workflow information systems (WIS) using prediction, statistical, and mathematical models (theories) to improve WIS performance. He would also focus on student learning performance as he studied this area during his PGCHEP and pedagogical studies, and therefore, he is looking to publish articles about improving student experience using learning performance techniques.

Dr Hisham is researching on how business process management (BPM) values of WIS can impact on enterprise content management (ECM) performance. The research investigates the impact on ECM workflow systems performance using Customer orientation (C), Excellence (E), Responsibility (R) and Teamwork (T) values. ECM workflow solutions are software applications for managing business digital content (e.g. MS SharePoint, OpenText Content Suite).

Most recent research

  • Financial Technology (FinTech) systems implementation and development
  • Improving detection algorithms using natural language processing (NLP)
  • Sustainability of learning performance using digital technologies


  • AbouGrad, H. and Warwick, J. (2022) Applying the Delphi Method to Measure Enterprise Content Management Workflow System Performance, Proceedings of the 2022 Computing Conference, Lecture Notes in Networks and Systems, Cham: Springer International Publishing.
  • AbouGrad, H., Warwick, J. and Desta, A. (2019) Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique, in: Reyes-Munoz, A., Zheng, P., Crawford, D., and Callaghan, V. (eds.) EAI International Conference on Technology, Innovation, Entrepreneurship and Education, Lecture Notes in Electrical Engineering (LNEE) book series, Volume 532. Cham: Springer International Publishing, pp. 195–210. DOI: 10.1007/978-3-030-02242-6_15


Research study and supervision

  • Doctorate research (ProfDoc, PhD - L8) supervision
  • Master dissertation (e.g. MSc - L7) supervision - CN7000
  • Degree project (Year 3 - L6) supervision - CN6000
  • Research Workshops in information systems, research frameworks and methodology, research project, and teaching and learning in higher education (HE)


  • CN7028 Database Systems
  • CN7021 Advanced Software Engineering
  • CN5000 Database Systems
  • CN5003 & CD5003 Information Systems, Strategy and Management
  • CN4000 & CD4000 Information Systems Modelling and Design