Ann has been a lecturer at UEL for nearly 18 years specialising in Business Information Systems and Management. She holds an MA in Applied Linguistics/Humanities from Birkbeck College. Since joining UEL, Ann has attained a PG Certificate in Learning and Teaching in Higher Education, trained in the use of lean methods in business process transformation and Project Management PRINCE2 Foundation Certified.
Ann has taught extensively on modules relating to customer service operations, Study skills, Business Environment and Project Management. Prior to joining UEL, Ann worked in the Customer Operations Management of the Dollond & Aitchison plc (Now Boots) for over 15 years. Ann mentors students from non-traditional backgrounds in her local community to progress to higher education and also new academic members of staff. She is a Fellow of the Higher Education Academy, a Fellow of the Chartered Management Institute and Member of the British Computing Society.
Ann's research interests are in the area of the impact of emerging technologies in SMEs in East London as well as Student Engagement and Retention. Her specialist subject areas include Managing Sustainable Operations and Projects, Business Environment and Study Skills.