The work of the team
Our work includes the development and implementation of quality assurance processes for:
- programme approval and modification;
- annual monitoring and periodic review;
- the external examiner system;
- institutional approval and ongoing due diligence for our collaborative partners;
- approval and review of programmes with our collaborative partners;
- aspects of student feedback mechanisms, such as Module Evaluation and the Your Voice Counts programme survey;
- working with our Student Union to train student representatives.
We service a great number of UEL’s committees, especially those which report into Academic Board, such as the Quality and Standards Committee, and the Regulations Committee, and even some of their sub-committees. We also help to train servicing officers of other committees.
We lead UEL’s preparations for any external reviews, and can also provide support to our collaborative partners undertaking similar reviews. We can also provide support to schools when preparing for visits by their respective Professional, Statutory or Regulatory Bodies, so please do ask us for support.
We keep an eye on any changes to external frameworks, and ensure that we update our processes and guidance where we need to.
We offer other types of staff development, so we train staff to chair collaborative validation and review events; provide training on our annual monitoring (REP) process; we also help support link tutors and also student representatives for their programmes.
We do some of the processing for the extenuation process.
Because we have institutional oversight of our processes, we are also able to understand where enhancements and improvements have been made, or can be made. We work with various teams, such as our Centre for Excellence in Teaching and Learning, and our Literacy and Language Services team.
Where do I find details of our quality processes and procedures?
These are available in our Quality Manual, which is available on our governance pages There are also guidance and other templates available to support you with your work. You can also contact our team members – their contact details are below.
What else do we do?
We work closely with our academic colleagues, with team members partnering with specific schools to provide support and guidance on quality processes. Each school has its own quality leader and its own quality committee, and we help to support these as well, but we believe that we are all responsible for quality within our work.
Team members are also responsible for particular processes – details are below. We are always happy to help with any queries – or listen to recommendations for enhancements to our practice.
How do we work?
The Quality Assurance and Enhancement (QAE) team is based at the Docklands Campus DL.4.03