Student Services comprises five teams, being the Helpdesk Team, Student Money Advice & Rights (SMART), Disability & Dyslexia and The Regional Access Centre (DDAC), the Student Health & Wellbeing Team and the Children’s Garden.
Mike Moore is Director of HR Services and acting Director of Student Services. His role is to lead both services, to provide a first-rate student and staff experience
Alison McGrand is Senior HR Manager (Policy and Operations) and, as acting line manager of the Student Services’ management team, co-ordinates the work of that team.
In most cases, the Helpdesk will be the first point of contact for both staff and students with any non-academic queries. The Helpdesks assist with day-to-day queries but also give guidance on more complex issue such as enrolment and fee payment.
Is responsible for leading the Helpdesk Team and co-ordinating university wide events for First Week.
Email: m.a.estridge@uel.ac.uk
Email: e.johnson@uel.ac.uk
The Helpdesk Advisors deliver front line advice, information and guidance on all non-academic queries as well as administering student documentation such as council tax exemption certificates and student travel.
Email: S.Rehman@uel.ac.uk
Email: S.E.Parkin@uel.ac.uk
Email: b.chia@uel.ac.uk
Email: b.leworthy@uel.ac.uk
The SMART team are on hand to help with student money related issues providing advice, information and guidance on government and university funds, the Access to Learning Fund, Emergency Loans, Teacher Development Agency bursaries and all aspects of managing their money most effectively to equip them with a set of transferable and professional and personal skills which they can utilise to support themselves whilst they are studying as well as over their lifetime.
Has responsibility for the strategic leadership of the SMART Team and providing budget management advice for Student Services ensuring that services are delivered to the highest standards possible.
Email: N.Redman@uel.ac.uk
Assists the Head of SMART in providing an effective and coordinated money advice and support service.
Email: t.nightingale@uel.ac.uk
Has responsibility for developing policy and advising on all aspects of budgetary issues and monitoring and advising on all income streams in the service.
Email: a.m.khan@uel.ac.uk
Responsible for providing advice, information and support on government and university funds both pre and post application and delivering a pro-active service delivering a range of money management and financial capability skills to our students.
Email: A.C.Hey@uel.ac.uk
Email: C.M.Law@uel.ac.uk
Email: d.lindsay@uel.ac.uk
Email: s.t.f.mccarthy@uel.ac.uk
Works together to ensure that students with disabilities receive the support they need to make the most of their studies at UEL.
Responsible for the management and strategic development of the Disability, Dyslexia Team and the Regional Access Centre East London Access Centre (RACEL)
Email: e.m.girt@uel.ac.uk
Responsible for the assessment and support of students with dyslexia and specific learning differences.
Email: e.opaleye@uel.ac.uk
Provides support to disabled students in learning and teaching, examinations and finding personal assistants (e.g. notetakers, mentors)
Email: A.Doraisamy@uel.ac.uk
Email: D.C.Price@uel.ac.uk
The Regional Access Centre East London is an accredited access centre based at our Stratford Campus (within the Student Centre). We provide Assessments of Needs for students who have applied for Disabled Students Allowance (DSA)
Responsible for the general management and quality procedures of the Access Centre
Email: n.e.meeson@uel.ac.uk
Responsible for quality assurance and monitoring of needs assessment reports and administration of the Access Centre.
Email: t.bullock@uel.ac.uk
Email: j.a.thompson@uel.ac.uk
Responsible for supporting the delivery of assistive technology to disabled students at the Regional Access Centre East London.
Email: c.wilson-fraser@uel.ac.uk
The Student Health & Wellbeing Team is responsible for providing guidance, advice and clinical support on all health related matters to all our students. The team plays a lead role on dealing with Health Critical Incidents across the University. We are committed to deliver a high standard service to assist students in achieving their full potential as part of the UEL community.
Responsible for leading and coordination of the Student Health & Wellbeing team and for leading the strategy and support provided by the team to the UEL community on Health Critical Incidents.
Email: r.soares@uel.ac.uk
Offers advice, information and support to Students’ with mental health difficulties as well as University wide support on Health Critical Incidents.
Email: j.c.mccarthy@uel.ac.uk
Offers initial appointments to students’ with emotional health difficulties and provides University wide support on Health Critical Incidents.
Email: f.kalapoda@uel.ac.uk
Provides clinical support to students’ on all general health related matters and provides University wide support on Health Critical Incidents.
Email: c.marney@uel.ac.uk
Our student counsellors deliver a discrete professional short term counselling service to students.
Email: h.kosterink@uel.ac.uk
Our student counsellors deliver a discrete professional short term counselling service to students.
Email: l.squires@uel.ac.uk
Provides administrative support to team and delivers advice, information and guidance to students on all matters related to the team
Email: k.mccree@uel.ac.uk
Responsible for providing care for children of 3-6 years of age and places are available to children of students, staff and local residents. Places can be booked on a sessional or full-time basis.
Email: t.m.bishop@uel.ac.uk
Email: g.maguire@uel.ac.uk
Email: j.tash@uel.ac.uk
Email: s.j.cardy@uel.ac.uk
Email: s.j.byrne@uel.ac.uk
Responsible for office management and for administrative support for the Service Management Team.
Email: J.A.M.Tully@uel.ac.uk
Responsible for developing and maintaining IT systems and databases for Student Services.
Email: k.adam@uel.ac.uk
© 2010
Policies on your wellbeing
Regional Access Centre (RACEL)
Essential Guide to UEL
The Student Charter
Council Tax Exemptions or Letters
Library and Learning Services
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