We are based at the Stratford Campus and have a disabled parking bay available to anyone who is a blue badge holder. When you contact us to make an appointment, please advise us of any disability specific requirements you may have.
Opening Hours
The centre's opening are:
8.30am to 5.00pm Monday, Tuesday, Thursday and Friday excluding public holidays and the Christmas period from December 24th until January 2nd.
9.00am to 7.00pm Wednesday when we provide an early evening appointment provision for student who are unable to attend during the day.
To book an appointment
Tel: 020 8223 4118/4127
Text: 07534 798 545
Fax: 020 8223 4949
email: racel@uel.ac.uk
Email Us
Correspondence Address
Regional Access Centre (East London)
Room RBG.03,
University of East London
Stratford Campus
Water Lane
London
E15 4LZ
How to find us
Map to Access Centre
Waiting Time for Appointments
Our current waiting time for appointments is approximately 3 Working Days
DSA-QAG Feedback Questionaire
RACEL is regulated by the Disabled Students Allowance Quality Assurance Group (DSA-QAG). DSA-QAG is keen to get your feedback on our service and would invite you to answer their online survey about the experience you have had at the centre. You can access this survey through the following link
www.surveymonkey.com/s/S33NGWW
By doing this you could win an ipod touch
The survey is divided into 3 parts; at this stage you only need to fill in part 1, as this relates to the service we have provided to you.
Complaints Procedure
In the event that you are unhappy with the service that you are provided with by the centre and wish to raise a complaint, please feel free to take the following steps:
In the first instance please contact the Access Centre Manager Nigel Meeson or the Head of Disability Dyslexia and Access Centre Carol Jones to discuss the issue/concern either by phone or via email. Nigel Meeson can be contacted on 0208 223 4337 or email n.e.meeson@uel.ac.uk Carol Jones can be contacted on 0208 223 7088 or email c.e.jones@uel.ac.uk. We will ensure that this is dealt with in an appropriate manner and work towards an amicable solution.
After speaking with either of the above, if you do not feel that your issue/concern has been resolved, please follow the link to our complaints procedure.
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