The student charter of the University of East London (UEL)

When you arrive

You can expect us to:

• welcome you, help you settle down and have clear signs so that you know where to go;
• give you details of how, when and where to enrol on your programme and register on your modules at the times we have given you;
• give you more details about your programme, timetable and personal tutor, tell you how to register for modules, and give you advice on getting the most out of what we have to offer and what we expect of you;
• give you a student handbook for your programme of study, outlining your programme and main contact details;
• organise a series of events in the first week to welcome students and help them to get to know our university;
• introduce you to the range of services we offer to support you while you are at UEL - welfare, health and wellbeing, recreation, Students’ Union, student finance and so on;
• show you how to access the Essential Guide to the University of East London which provides very useful information on how to get the best out of university life (you can get this on our website);
• introduce support and services for students who have disabilities and, if appropriate, arrange an interview with our disability advisors to discuss and organise either financial or study support;
• make sure we meet our policy commitments on equal opportunities and treat all staff and students in a polite and mature way. We will never accept prejudice, intolerance, aggression or violence;

We expect you to:

• read your student handbook, get to know the programme and keep to our regulations;
• take part in ‘first week at UEL’ events and read any supporting information;
• enrol on line or at the time we have given you;
• tell the Student Records Office or a Student Centre if you change your personal details, such as your name, address or phone number;
• talk to your personal tutor or programme leader if you want to change your programme;
• let us know if you have any particular needs that we can help with;
• respect the facilities we provide for students with disabilities (such as not parking in disabled parking spaces unless you have a disability);
• be sensible and take personal responsibility for your health and safety, as well as respecting our non-smoking policy;
• make sure we meet our policy commitments on equal opportunities and treat all staff and students in a polite and mature way. We will never accept prejudice, intolerance, aggression or violence - we operate a "one strike and you're out" policy.

For more information and advice, please contact Student Services Helpdesk staff at the Student Centres on our campuses.

We would like to hear from you as to how we are doing in keeping our promises to you and how we could do even better, please contact us on charter@uel.ac.uk

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© 2010