The student charter of the University of East London (UEL)

When you apply

You can expect us to:

• provide up-to-date and accurate information and advice on the programmes we offer;
• reply to all enquiries on how to join UEL within five working days (or immediately if by phone);
• send you, within three working days, the appropriate prospectus which will include all the information you need and an application form or details of how to apply;
• send you information on open days and details of other relevant events at least 20 working days before the visit or event (or straight away if one is taking place soon); and
• send you information on fees, and how to pay them, and any other financial help that may be available.

We will expect you to:

• give us complete and accurate information on the application form and tell us about any personal circumstances (for example, your health, disability or special needs) which will help us to help you;
• take part in any interviews, or send in any supporting work when we ask; and
• find out as much as you can about what we can offer you.

For more information and advice, please contact our Application Enquiries Team or one of our Information and Enquiries Teams (or both).

Contact our Application Enquiries Team on:
Tel: 020 8223 3333
Email: admissions@uel.ac.uk

We would like to hear from you as to how we are doing in keeping our promises to you and how we could do even better, please contact us on charter@uel.ac.uk

---

© 2010