The student charter of the University of East London (UEL)

Teaching and learning

We aim to give you high-quality teaching and support for your learning that leads to academic success and employment or opportunities for further study.

You can expect that we will:

• use a balanced range of teaching and learning approaches which will suit your aims, needs and experience, and which is appropriate to the programme;
• at the start of each module, give you information in module guides on learning outcomes and teaching and assessment methods;
• have lecturers, tutors and support staff who set and meet high professional standards and who are knowledgeable, competent and well qualified in their subject;
• maintain well-managed and co-ordinated learning programmes and support services;
• provide a clean, safe and appropriately-equipped learning environment;
• maintain and improve high standards of teaching by putting our learning, teaching and assessment strategies into practice;
• postpone, reschedule or cancel classes only in exceptional circumstances;
• normally provide at least seven days, notice if we need to change teaching and assessment timetable arrangements;
• display on your main school notice board and UEL Plus, if appropriate, up-to-date information on any matters that affect your timetable or classes before 9 am each morning;
• provide a schedule of module assessments deadlines at the start of the semester;
• provide two months, notice of exam timetables for written assessments;
• provide scheduled support and guidance if you are on a work placement;
• provide regular scheduled contact with named academic staff, to review and provide feedback on your achievements and help plan your progress;
• provide scheduled regular contact and support if you are taking flexible learning and part-time programmes;
• talk to students with disabilities or dyslexia to find out if they have any study support needs we must meet so they can have full access to teaching, learning and assessment.

We will expect you to:

• have a professional and responsible attitude, go to all timetabled classes on time and let your school know if you cannot attend;
• work hard on your coursework and ask for advice and help if you are having difficulties with your academic work or any other problems that may affect that work;
• hand in coursework on time to the named receiving officer;
• tell us about any disabilities you have that you need study support for so you can have full access to teaching, learning and assessment;
• make the most of our facilities, such as the Learning Resource Centres, Skillszone and student support services;
• take part positively in your learning and let us know if you need help;
• help us improve what we offer by using the opportunities provided for you to have your say and assess what we do;
• behave appropriately and not disrupt other students by using mobile phones, eating in class, dropping litter and so on;
• help us keep our community safe and secure by keeping to our policies on health and safety and security (including carrying ID cards);
• talk to your personal tutor if you are unhappy with your programme choice and work with them to move you to a more appropriate programme;
• avoid taking breaks during semesters as this can disrupt your studies. If you want a break in your studies, you must agree this with your school.

For more information and advice, please contact your personal tutor.

We would like to hear from you as to how we are doing in keeping our promises to you and how we could do even better, please contact us on charter@uel.ac.uk

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© 2010