The student charter of the University of East London (UEL)

Study support

We aim to give you a range of high-quality and appropriate learning support services, which support and improve your academic experience and achievement. Study support includes services available from the Learning Resource Centres (LRCs), Skillszone and Information Technology Services.

Library and Learning Services

You can expect us to:

• make sure our libraries are open for you to use throughout the year, with 24 hour access during semesters (we will tell you about any changes in the opening times on the notice boards in our libraries and on our web pages);
• provide a help service at each of the librariesfrom 9 am to 9 pm during semesters and from 9 am to 5 pm during holidays;
• welcome you when you start your programme to introduce you to and make you familiar with our services and facilities;
• provide training in information skills through programmes that can count towards your degree;
• provide up-to-date information and resources in a variety of electronic, printed and audiovisual media for you to borrow or use for reference;
• make sure you have access to all the core textbooks you need, as recommended by your school, and give you information on borrowing options and return dates (we aim to have one copy of a book for every 10 students);
• provide an up-to-date, web based catalogue that is easy to use and can be accessed both on and off campus;
• provide a range of technologies and facilities, such as scanners, text speak and Braille printers, for disabled and dyslexic students;
• provide a range of learning support facilities at each library, including:
• individual and group study areas;
• open-access networked PCs and printers for study, preparing assignments and research;
• equipment and support to present written, audiovisual and electronic materials (for example, photocopiers, scanners, digital cameras and binding machines);
• develop new ways of providing access to learning resources and make sure we continually improve our services to meet your needs;
• make sure our staff is welcoming, polite, and professionally trained to meet your needs and interests;

We expect you to:

• produce your UEL identity card each time you visit our libraries;
• remember that our libraries include areas for private and quiet study;
• respect the rights and needs of others, in line with current Library rules, the copyright and patent laws, and our computer regulations;
• return books, electronic and audiovisual resources you have borrowed when they are due or when the Library staff ask you to;
• look after books, journals and reports, and not steal, damage or hide them;
• get help if you need it, and help us by giving us your comments and views on our services and suggestions for improvement;
• respect and take care of resources and equipment provided by our university;

We would like to hear from you as to how we are doing in keeping our promises to you and how we could do even better, please contact us on charter@uel.ac.uk

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© 2010