The student charter of the University of East London (UEL)

Residential services

You can expect us to:

• provide clear and accurate information, in the booklet accompanying your offer letter, on our website, and at our Accommodation Offices, explaining the accommodation options that are available to you;
• be available Monday to Friday from 9 am to 5 pm to answer any questions you may have. We will also offer extended opening hours once a week during term time, details will be published at the start of term;
• give priority for rooms in halls to new international students, new first year students from outside the local area, and students with disabilities or special needs;
• guarantee you accommodation in halls if you belong to one of the groups listed above
• providing that you apply by the deadline - 5pm on 17th August and pay your deposit by 5pm on 22nd August;
• make sure that the halls of residence provide a reasonable standard of accommodation at a cost that is reasonable for the local area;
• manage the halls of residence effectively to provide you with as secure and supportive environment as possible;
• provide details in the handbook for residents, which we will publish online, of how to contact residential staff and security staff 24 hours a day;
• provide information on private sector accommodation and up-to-date lists of available properties, both shared flats and houses and lodgings in family homes; and
• offer advice on accommodation issues, either in writing, by phone, by e-mail at any of the Residential Services Offices.
• To adhere to the Universities UK Code of Practice for Student Accommodation, and ensure we using best practice to ensure your safety and security.

Docklands
Tel: 020 8223 2909/5094
E-mail: dlres@uel.ac.uk

Private Lettings
Tel: 020 8223 4445
E-mail: privatelettings@uel.ac.uk

We expect you to:

• read and carefully follow any information or instructions we give you;
• meet the conditions of your accommodation agreement and Handbook for Residents;
• respect and support both your environment and the other people who live in your halls of residence
• ensure we have up to date contact details for you especially during the application process;
• provide us with honest and accurate information on your application form so that we can meet your needs; and
• respect the local community both if you are living in halls of residence or private accommodation.

For more information, please contact the Residential Services team or the Head of Residences, Conferences and Events.

If you need emergency assistance outside office hours please contact the security guards based on the campuses.

We would like to hear from you as to how we are doing in keeping our promises to you and how we could do even better, please contact us on charter@uel.ac.uk

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© 2010