Frequently Asked Questions

Candidates

1. What information will Spring Personnel require?

When registering with Spring Personnel, it is essential that you bring the following documentation:

Valid Passport/Visa
National Insurance Number
Bank Account Details
Student ID Card (if applicable)
Letter from UEL confirming attendance (If International Student)

Failure to bring all of the above documentation will mean that we are unable to complete the registration process at that time.

2. I have heard about electronic timesheets, what are these?

Electronic timesheets are an online way of submitting the hours your have worked to Spring Personnel in order for them to process your payment. In order to access the online timesheet system you need to log onto to: http://www.timesheet.spring.com

You will receive personalised log on information to access your account and will be able to log and submit your hours of work for your line manager to approve.

3. How soon after I have worked will I get paid?

In order to be paid, your timesheet needs to be signed by your Line Manager/ Supervisor and submitted to the Spring Personnel office at the Docklands Campus. Timesheets must be received by Spring Personnel no later than 11.00am on the Monday morning following the week of when the work was completed.

We cannot guarantee payment that week for timesheets received after this time.

You will be paid a week in arrears for the work carried out and your payment will be received into your bank account on the Friday after the work has been completed.

We will only accept a faxed copy if you are not working at the Docklands Campus. Our fax number is: 020 8223 6502. If you have faxed your timesheet to us telephone us on: 020 8223 6501 to confirm receipt. If your timesheet is not received via the FAX we can not guarantee payment

4. Am I entitled to Holiday Pay?

Yes. As a Spring Personnel associate you accrue holiday entitlement throughout the holiday year. Spring Personnel’s holiday year runs from January to December. During this time you will accrue holiday entitlement in proportion to the amount of time you work. Holiday pay will be calculated by reference to your average pay over the most recent 12 weeks.

5. Who do I need to notify if I am unable to attend my current assignment?

If you are unable to attend an assignment you must telephone the Spring Personnel office between 8.30am an 9.00am or as soon as possible to inform us that you will not be attending your assignment.
You must also inform your line manager.

Please be aware that lateness and sickness is monitored.

6. I am being taxed and my tax code is BR. What does this mean?

If your tax code is BR it may mean one of the following:

• You are currently employed in another position – if this is the case then your tax code is already applied to your other position and cannot be used twice.
• You need to supply us with your P45 or complete a P46 form – this means that the tax office are unaware of the amount of money that you have previously earned and are unable to allocate you a tax code.

If you are a student, your earnings will be tax free during the holidays providing your earnings are no more than £6035 and you complete a P38 form.

• If you currently receive a pension

Further information regarding tax can be found on the useful links page or alternately you can click here to access it.

UEL Staff

1. How will I know how much to pay my associate?

If you require assistance regarding typical pay rates for associates, we are able to advise you on current market rates and previous rates used within the University.

2. How do I approve an electronic timesheet?

You will be given a personalised log on in order to view any timesheets that require your authorisation for payment.
To approve an online timesheet, you will simply need to click on the “authorise timesheet” button.

3. What happens if I am not available to authorise my temp's electronic timesheet?

The electronic timesheet system has the capability to assign a secondary timesheet approver in the event that you are not able to authorise your temp's timesheet.