How do I find out my outstanding rent amount? You can contact the Residential Office by making a personal visit or by telephoning us between the hours of 09:00hrs and 17:00hrs Monday to Friday. You can also view your rental account details on-line via UEL-Direct.
I can't get through to Residential Services, is there another way of contact? The Residential Services office is open between 09:00 and 17:00hrs Monday to Friday, and you should be able to get through to a member of staff at any time between these hours. Alternatively your enquiry can be e-mailed to:
I have received a rent reminder, but I can't pay. What exceptions can be made? Unfortunately we cannot make any exceptions for students who are unable to pay their rent when it becomes due. We would always advise students to contact UEL's Student Money, Advice and Rights Team (SMART) for advice and guidance on financial difficulties.
Can I use my deposit towards my final instalment? No. The deposit will be returned to you upon completion of a satisfactory room inspection. Your room must be clean and empty of all rubbish and personal possessions for you to qualify for a full refund. Please note that any repairs needed due to malicious damage will also be charged from your deposit.
My direct debit hasn’t come out and I have now spent the money… It is your responsibility to check on a regular basis that the money is being taken from your account as agreed. If not you need to contact Residential Services asap.
Please note we follow UEL's Fees Policy.
© 2009
For disabled access information for the halls of resisdence see DisabledGo
For a general description of these pages and an explanation of how they should work with screenreading equipment please follow this link:Link to general description
For further information on this web site’s accessibility features please follow this link:Link to accessibility information
The following message does not apply to screenreader users:
You will still be able to access all the essential content of this web site, but it will not look, or function, exactly as intended.
