Welcome to Corporate Marketing

Web and Digital Media

Site Manager

The UEL Webteam runs regular workshop sessions, with training materials for beginners and support/advice/help for all. Please book on a workshop if you want training or need help in uploading to the site. Remember,

You may have already had some web publishing experience in the past, but if you are new to the University or have never worked with our templates, our web publishing system and our servers or even with Site Manager, then you will definitely need to come to one of the training sessions.

Training sessions are by invitation or by request. Web Publishers and Writers will be invited to training when their new website is complete (or almost ready).

To book a place on a workshop or to ask for Web Team's availability for a group training session organised by School or Service, please email webteam@uel.ac.uk.

• Training: Video Tutorials, eLearning Materials
• Accessing Site Manager when off-campus: Virtual Private Network (VPN)
• Troubleshooting Logins and Menus: Access to Site Manager, Logging Out of Site Manager, Compatibility View in Internet Explorer

Video Tutorials - Contributor Access

Click any of the links below to play the walk-through video. Please be sure you have Adobe Flash Player 10 (or above) installed on your computer.

Updating websites as a Contributor

1. For example: MS Word Extract (.doc)
2. How to insert an image to a staff profile web page
3. Updating Programme Specifications with Site Manager
   

eLearning Materials

A range of eLearning video tutorials can be accessed via Terminalfour's extranet website.

To access these, you need to be logged into Site Manager via this url www.uel.ac.uk/t4/. Once logged in, click on the Help tab then Extranet, once authenticated on the Extranet, simply return to this page and click on the “eTraining” link.

Please be aware that you will only have access to the 'Moderator' video tutorials once you have been fully trained and granted access by the WebTeam. You will also only be able to view tutorials associated to your Site Manager access level.

Contributor

• Introduction To The Course
• The Basics
• Site Structure Overview
• Managing Content
• Using Direct Edit

Start Contributor eTraining

Moderator

• Introduction To The Course
• The Basics
• Site Structure Overview
• Managing Content
• Managing Site Structure
• Advanced Content Functions

Start Moderator eTraining

Accessing Site Manager when off-campus

Site Manager is only available if your connection is within the UEL's network domain.

To access Site Manager when you are connecting off campus using for example mobile, home broadband or another organisations internet connection, you will need to make a connection to the UEL network remotely by setting up a Virtual Private Network (VPN) connection on your computer.

The VPN connection will create an encrypted tunnel between your computer and the university network so that your connection can be treated as being WITHIN or part of the University network.

More information on how to access or install VPN on your computer is available on the IT Services Webpages

Troubleshooting Logins and Menus

Access to Site Manager

• The browser may not be compatible with Site Manager (e.g. browser too old or not supported). Users using old browsers can still add content using eForms so contact the Web Team for advice.
• The URL may be inaccessible because of firewall restriction or network configuration (see Accessing Site Manager when off-campus)
• The user account might not have been created.
• Your username and password might have been entered incorrectly (they are both case-sensitive)
• Site Manager might have been disabled for maintenance or upgrade purposes
• Your user account may have been "disabled"
• You have not selected your School or Service: Please select your login context from the "Advanced" button on the login page.

Logging Out of Site Manager

• An inactive user will be logged out of Site Manager after a certain time with no mouse, keyboard, or screen actions the screen will not change until the user attempts to continue. It will then switch back to the login screen. The user should log in as normal, and the last active screen within Site manager will be re-displayed. However, you may lose unsaved changes to the content. To avoid this happening, ensure you save regularly and log out correctly.

Losing Data

There are a number of reasons why this could occur, this could include:

• Using the browser's navigation buttons rather than Site Manager navigation buttons
• Field values having have been cleared to defaults. The user should use a cancel or update button, or other click-able part of Site Manager.
• The user has closed the browser window without first clicking on and ADD/UPDATE button
• Logging out of Site Manager from the CONTENT menu without clicking ADD / UPDATE

Compatibility View in Internet Explorer

Your websites may appear blank or not display correctly in Internet Explorer. For example, the modify, delete and history tabs might be missing, portions of a webpage might be missing, info in a table might be in the wrong locations, or colors and text might be incorrect. Some webpages might not display at all.

If a portion of the webpage is blank or doesn't display correctly, please turn on Compatibility View and this should solve the problem(s)

Compatibility View helps improve how some websites look by displaying them as if you were using an earlier version of Internet Explorer.

Turn on Compatibility View by opening Internet Explorer and clicking on the Compatibility View button on the Address bar.

For more info about Compatibility View, see How to use Compatibility View in Internet Explorer 8 and Internet Explorer 9.

Please contact us (webteam@uel.ac.uk) if the web site is still not displaying correctly or you are experiencing a different problem.

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© 2012