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Inter-Library Loan

Frequently asked questions

Inter-Library Loans
If a book or journal is not held (not listed on the catalogue) at a UEL Library and Learning Centre (LLC) you may be able request it from another library via the inter-library loan service. To assist your application, please read the FAQs below.

How it works

  • What can be requested?
  • Who can use the inter-library loan service?
  • How do I place a request?
  • How can I contact ILL service?
  • I would like to feed back about the ILL service

What happens next?

  • What happens next?
  • How will know my ILL has arrived?
  • How long can I keep an ILL item?
  • I am working from home, can you send my requests to my home / office address?

Renewals, lost items and cancellations

  • Can I renew an ILL book?
  • I have lost an ILL book, what happens next?
  • I have used up my inter-library loan allowance, what should I do?
  • Why was my request cancelled?

Copying

  • Can I photocopy ILL articles, books and theses?

Secure Electronic Delivery

  • What is Secure Electronic Delivery (SED)?
  • I am having problems with the SED, what should I do?

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