University of East London Homepage

Your Feedback

We welcome all your feedback , whether praise or criticism, and will use it to improve our service to you. Please use the form to tell us what you think, or click here to find out other ways you can give us your feedback.

Do you want to know what users said about the Library Service and our response? Then go to our You said ... We did page!

Mandatory fields are marked with an asterisk (*).

 

Other ways you can give us feedback about our service to you

Verbal Feedback
If you have any comments or suggestions we are always happy to listen, just speak to any member of staff at the library help desk or enquiry desk. Alternatively you can call and speak directly to a member of staff or pass your comments to your Programme Rep who attends the regular Programme Committees.. We will always respond in an approachable and responsive manner and will deal with your concern directly or pass it on to a member of staff who can deal with it. For a list of library staff contact numbers, click here.

E-mail
If you would like to e-mail your feedback, please click here for a list of individual staff addresses, or mail it to library@uel.ac.uk. Alternatively, you can fill out a Feedback form.

Letter
If you would like to send in your feedback, please address any correspondence to the Customer Services Manager and send it to: UEL, Docklands Campus Library, University Way, London, E16 2RD. Alternatively, you can fill in a 'Tell Us' form, available at the library help desk or enquiry desk.

Feedback surveys
Occasionally we arrange surveys and focus groups to discuss particular issues or services. If you are interested in taking part in future surveys,please email a.r.l.knox@uel.ac.uk.

Friends of the Library
If you'd like to get involved in helping us make the library even better for you and other students, sign up to the 'Friends of the Library' Group and make sure your voice heard.

What we do with your feedback
Details of all feedback and their responses are passed on to the Library Management Team each month. They will ensure that feedback has been dealt with in a satisfactory manner and will look for ways that our services to you can be improved. Monthly feedback and responses are also shown on our website and displayed on Library notice boards. Do you want to read some of your feedback from last month and our response to it? Then go to our You said ... We did page!

Formal Complaints
We will do our best to address any complaints that you may have, but if you feel that your concern has not been dealt with in a satisfactory manner you are entitled to make a formal complaint. the University Complaints Procedure is in place to ensure that complaints are dealt with efficiently and effectively.

Navigation menus:

Site-wide menu

Information for screenreader users:

For a general description of these pages and an explanation of how they should work with screenreading equipment please follow this link: Link to general description

For further information on this web site’s accessibility features please follow this link: Link to accessibility information