We welcome all your feedback , whether praise or criticism, and will use it to improve our service to you. There are many ways you can let us know what you think about the Library Service.
If you have any comments or suggestions we are always happy to listen, just speak to any member of staff at the library help desk or enquiry desk. Alternatively you can call and speak directly to a member of staff. We will always respond in an approachable and responsive manner and will deal with your concern directly or pass it on to a member of staff who can deal with it. For a list of library staff contact numbers, click here.
If you would like to e-mail your feedback, please click here for a list of individual staff addresses, or mail it to library@uel.ac.uk. Alternatively, you can fill out a Feedback form.
If you would like to send in your feedback, please address any correspondence to the Customer Services Manager and send it to: UEL, Docklands Campus Library, University Way, London, E16 2RD. Alternatively, you can fill in a 'Tell Us' form, available at the library help desk or enquiry desk.
Occasionally we arrange surveys and focus groups to discuss particular issues or services. If you are interested in taking part in future surveys,please email a.r.l.knox@uel.ac.uk.
Details of all feedback and their responses are passed on to the Library Management Team each month. They will ensure that feedback has been dealt with in a satisfactory manner and will look for ways that our services to you can be improved. Monthly feedback and responses are also shown on our website and displayed on Library notice boards. Do you want to read some of your feedback from last month and our response to it? Then go to our You said ... We did page!
We will do our best to address any complaints that you may have, but if you feel that your concern has not been dealt with in a satisfactory manner you are entitled to make a formal complaint. the University Complaints Procedure is in place to ensure that complaints are dealt with efficiently and effectively.
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