If you are arriving late the answers to frequently asked questions below may help. If you are still unsure about anything do not be afraid to ask UEL's staff or your fellow students.
No undergraduate, full-time home or EU student will be permitted to enrol after 1 October 2010 unless there has been a demonstrable error in Admissions communications / processes or they have responded within 48 hours to an offer made by 1 October 2010.
Late enrolment (after 1 October 2010) for new entrants will therefore only be permitted if authorised by the appropriate members of the Corporate Marketing team, namely Stuart A Smith or Emma Burchfield. Applicants who are claiming to be in this position MUST be referred to Stuart A Smith or Emma Burchfield. Deans and Registrars MUST NOT complete LATE forms for these students as they will not be acted upon. This is regardless of whether the student has been attending teaching sessions within the School or not.
It may be possible to offer an alternative point of entry for other late applicants. These applicants should e-mail their request to ugstudy@uel.ac.uk
You will need to visit the School Helpdesk responsible for your programme. Once you have completed your enrolment a member of staff on the Student Services Helpdesk will tell you where your School Helpdesk is located. Alternatively, please visit the following link which details the locations of all the School Helpdesks.
Until Friday 8th October - If you need to arrange a payment plan, or see the Credit Control please visit the Enrolment Centre, on the Trading Floor in the Library.
After Monday 11th October - Please visit the Credit Control Team at our Docklands Campus, East Building, 2nd Floor, Room 17. (Opening Times: 9am-11.30am and 1pm - 4.30pm Monday – Friday)
You can visit our Residential Services office which is based on the ground floor of Longbridge House, next to the AquaEast Bar at our Docklands Campus. Alternatively, visit the Residential Services webpage.
When you have completed your enrolment you will be able to register your modules on-line. If you cannot access this page, don’t worry! This just means that your modules are not available for on-line registration and you will need to visit your school helpdesk who will help you register your modules manually. Please visit the following link which details the locations of all the School Helpdesks.
Bring your Student Loan paperwork to the Student Services Helpdesk at your campus. Providing your enrolment has been completed we will scan your paperwork for you.
Week Commencing 4th October:
Stratford: The Student Centre (University House Campus), Water Lane
Docklands: Library, 2nd floor (Skillzone)
Week Commencing 11th October:
Stratford: The Student Centre (University House Campus), Water Lane
Docklands: North Building, 2nd Floor, Room 06
Opening times (both): 09.15am - 16.45pm Monday to Friday
You can see a Student Money Advice & Rights (SMART) Advisor at a drop-in session held at the following times:
Week Commencing 4th October:
Week Commencing 11th October:
Our International Students Advice (ISA) Team provide detailed advice on their website including the main visa rules, application process, visa forms/guidance, documents required, and interactive forms to help you with your application. You will find the answer to most of your queries and questions in the ‘Frequently Asked Questions’ section.
You can email the ISA Team for advice, attend one of their drop-in sessions or book an appointments at Docklands or Stratford campus. Please arrive early and bring your passport/visa and any other relevant documents with you. Check our website for details.
www.uel.ac.uk/isa
isa@uel.ac.uk
As teaching started week commencing 27th September, you must ensure that you complete all aspects of the enrolment procedure including online enrolment and visiting the enrolment centre at Docklands to complete the visa check and make tuition fee payments or arrange a fees payment plan by 6 October 2010.
You must also register for your modules and start classes immediately. You will need to go to your School helpdesk to complete module registration. This is to ensure that you meet the conditions of your student visa (if applicable) as well as the university’s attendance policy. This is vital to get the most out of your studies in order to succeed. Please note that attendance at all classes is compulsory.
Please note that if you are not able to complete enrolment by the above date or fail to attend all classes, this could have serious implications for your stay in the UK. For further advice please email isa@uel.ac.uk
If you live in our halls of residence or in Newham we can register you with a local GP. Please call us on 020 8223 7611/4440 to make an appointment with our Student Wellbeing Team.
You can order student letters (including letters for bank accounts) by logging on to UELDirect and going to the 'My Record' link. You will find the Student Services Letter Request container on the bottom left-hand side of this page. Once you have logged your online request your letter will be produced and sent out to you within 10 working days.
Yes, if you are a full-time student and fully enrolled. You can order a student certificate by logging on to UELDirect and going to the 'My Record' link. You will find the Student Services Letter Request container on the bottom left-hand side of this page Once you have logged your online request your certificate will be produced and sent out to you within 10 working days.
Yes, if you are a full-time student and fully enrolled (Part Time students must show proof that they are in receipt of a Local Authority fee/course grant before they can apply). You can order your oystercard by going to the on-line link at oyster photocards and follow the steps to fill in your application. Once approved, Transport for London will send your card directly to you.
The recruitment agency Spring has offices at our Docklands campus and they offer part-time jobs. You will find the offices at basement level of the North Building down towards Cyprus DLR station.
You can make an initial appointment with our WellBeing Team by calling 020 8223 7611/4440. Alternatively email wellbeing@uel.ac.uk
If you think you may be dyslexic or already have dyslexia (or another specific learning difference), please make an appointment with a dyslexia advisor on 0208 223 7611 or 0208 223 4440.
You can make an appointment to see an advisor on either campus by calling 020 8223 7611/4440. There are advisors on both campuses who can advise you on support and funding available. If you are not sure whether your difficulty is considered to be a disability please do not hesitate to get in touch to see an advisor.
Our Student Union 'UELSU' have this information. You can also apply for your NUS discount card with the Student Union. Please visit the SU reception on the Ground Floor, North Building, at our Docklands Campus (opening hours 9.15am-4.45pm Mon-Fri) or alternatively, visit the UELSU website
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