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Desktop Support

What is the service?

This service is the provision of first and second line support and maintenance related to our desktop computing environment. This includes desktop, laptop, network, printer and supported software

What is included?

This service includes:

  • Diagnosis and resolution of faults
  • Fulfilling desktop related service requests such as:
    • Installation and Configuration of Software
    • Rebuilds and migrations of desktop systems
    • Installation of new desktop hardware
    • Relocation of existing desktop equipment
    • Configuration of desktop peripherals
    • Hardware upgrade and replacements
    • Facilitation of warranty repairs

What should I expect?

Key Metrics

 

 

Target

Diagnosis and resolution of faults

90% of requests will be responded to within 5 days*

 

Installation and configuration of desktop hardware or software

90% of requests will be responded to within 5 days

 

* This is currently under review with a view to reducing this to 3 days

How do I request the service?

Please contact the IT Service Desk

Where do I go for more information?

For more information please contact the IT Service Desk

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