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Audio Visual Services

What is the service?

IT Services provides and supports advance audio visual presentation systems across the University to facilitate conferences, presentations and to enhance learning and teaching.

What is included?

The service includes:

  • AV emergency response to support academic delivery
  • AV systems and equipment user support and maintenance
  • AV equipment loans
  • Conference and seminar AV support
  • Training for users of AV systems and equipment
  • Installation and configuration of assistive technology hardware and software
  • AV systems design 

What should I expect?

 

Key Metrics

 

 

Target

 

AV emergency response

Immediate response in 90% of cases

 

Diagnosis and resolution of AV Faults in Learning and Teaching Spaces

90% of requests will be completed within 1 day

Diagnosis and resolution of AV Faults in other areas

90% of requests will be responded to within 5 days

 

Installation and configuration of AV technology hardware and software

90% of requests will be responded to within 5 days

 

How do I request the service?

To book equipment your should visit our Audio Visual Counter based on each campus, alternatively you can telephone them on 020 8223 2468 (press option 2), or contact the IT Service Desk

Where do I go for more information?

If you wish to confirm the AV equipment available within a specific teaching room you can contact Timetabling, alternatively for all other enquiries please contact the  IT Service Desk

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Information for screenreader users:

For a general description of these pages and an explanation of how they should work with screenreading equipment please follow this link: Link to general description

For further information on this web site’s accessibility features please follow this link: Link to accessibility information