Account Management and Logins
What is the service?
In order to gain access to the majority of systems in the University you will need a username and password. This includes UEL Direct (the student portal), our network, Delta (our student records system), Trent (the HR system), and Agresso (financial and Procurement System) as well as our Virtual Learning Environments and many other systems.
What is included?
The service includes:
- Creating new accounts
- Changing account passwords
- Account and storage management
- Removal of existing accounts
What should I expect?
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Key Metrics
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Target |
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Creating new accounts
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90% Accounts will be created within 3 days |
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Changing account passwords
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90% Passwords will be completed within 1 day |
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Account and storage management |
90% Accounts will be created within 1 days |
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Removal of existing accounts
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90% Accounts will be deleted within 3 days |
How do I request the service?
New accounts
New accounts for students are created automatically, and included with your confirmation of an offer of a place at UEL.
New accounts for staff are created upon receipt of a completed ITF001-StaffNetworkAccountApplicationForm form within IT Services.
Changing account passwords
Please visit the Password Recovery web pages or contact the IT Service Desk
Changing account options
Please contact the IT Service Desk
Removal of existing accounts
Please contact the IT Service Desk
Where do I go for more information?
For more information please contact the IT Service Desk
Useful link
Contact us:
020 8223 2468 servicedesk@uel.ac.uk
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